Data Entry Customer Service
Resume:
Amber Crimin
Apt ****
Las Vegas, NV 89108
*********@*****.***
Objective: To obtain and excel in a challenging position within external customer services elaborating on utilizing my current educational and job related skills in an accounting, finance or administrative position. Employer: United Aqua Group
Job Title: AR payment reconciliation
Location: Las Vegas, Nevada
From: June 2022 To: October 2022
Job Responsibilities:
Reconciling payments to ensure the accounting system reflects the correct transactions. General ledger reconciliations. Account reconciliations such as bank, inventory control, clearing, billings etc. Issue receipts to customers on receipt of payments. Identify and describe areas where problems and inefficiencies are systemic in nature.
Employer: International Market Center
Job Title: Accounts Receivable specialist
Job Responsibilities: Prepared, post, verify and record customer payments and transactions related to accounts receivable.
Created invoices according to company practices; submits invoices to customers. Maintained and updated customer files, including name or address changes, mergers, or mailing attentions. Draft correspondence for standard past-due accounts and collections, identified delinquent accounts by reviewing files, and contacts delinquent account holders to request payment. Created reports regarding the current status of customer accounts as requested.
Researches customer discrepancies and past-due amounts with the assistance of the Collections Manager and other staff. Collaborated with the Collections Manager to reconcile accounts receivable on a periodic (at least bimonthly) basis. Assisted in generating monthly billing statements based on the general ledger. Assist Accounting Manager in reconciling revenue accounts each month. Copied, filed, and retrieved materials for accounts receivable as needed.
Employer: Resorts World Las Vegas
Job Title: Accounts Payable Specialist
Location: Las Vegas, Nevada
From: July 2021 To: Nov 2021
Job Responsibilities: Responsible for a wide variety of accounts payable functions within the daily operations including, but not limited to invoice processing, check disbursements and customer vendor relations. Supports the Manager, Accounts Payable and functions as part of the Finance team. Perform data entry associated with accounts payable. Match invoices with receivers, purchase orders and requisitions. Audit invoices to determine accurate coding to proper general ledger accounts. Prepare and review payment runs for accuracy, payment terms and proper approval.
Maintain required Accounts Payable documents and record when necessary. Maintain vendor accounts while ensuring compliance with company policies and procedures. Research and reconcile monthly vendor statements. Communicate problems or discrepancies to management in a timely and efficient manner. Obtain and maintain position-specific licensing.
Other duties as assigned.
Employer: Aristocrat Technologies Inc
Job Title: Billing & Revenue Analyst
Location: Las Vegas, Nevada
From: Aug 2017 To: Dec 2019
Job Responsibilities: Responsible for ensuring the accuracy and completeness of recurring revenue invoices including Participation, MSP and/or Fixed Fee billing along with any other accounts. Including verifying contract terms, researching billing discrepancies, and escalating unresolved issues. Worked closely with the Credit Dept. Sales and other depts. as needed to respond to billing inquiries and/or discrepancies. Issue invoices for recurring revenue billing, which included MSP, Fixed Fee, and Participation. Employer: Sunbelt Rentals
Job Title: Credit & Collections Specialist
Location: Portland, Oregon
From: September 2014 To: Jan 2017
Job Responsibilities: Initiate collection calls and facilitate payments. Prepare and verify the daily deposit. Process new credit applications. Process Certificates of Insurance. Deal with customers and profit centers to get disputed invoices resolved. Provide credit ratings on our customers. Deal with general contractors for specific jobs and make arrangements for joint checks. Sign off on conditional/unconditional lien releases. Update and amend customer maintenance information. Process resale certificates and exemption certificates. Knowledge of and advising of construction lien laws.
Employer: Global Recovery Group
Job Title: Collections Specialist
Location: Tempe, Arizona
From: April 2013 To: Feb 2014
Job Responsibilities: Utilized available resources and skip tracing techniques to ascertain locations of persons with due accounts. Making outbound collection calls in a professional manner to customers and established reason for past due account situation; made arrangements for payments to bring the account current and followed up to ensure obligation is satisfied. Applied payments received to proper accounts, keeping accurate accounting records of each transaction; reconciles records with computer reports, makes necessary adjustments or corrections. Recommends accounts to be turned over to collection agencies or for litigation; prepares reports of historical data to substantiate action to be taken.
Employer: UTI Global Logistics/ SSC
Job Title: Accounting Specialist
Location: Portland, Oregon
From: June 2011 To: Dec 2011
Job Responsibilities: Responsible for accounts receivable activities that include creation of billings, receipt application, and reconciliation of customer statements to sub ledger and to the General Ledger in the Shared Service Center (SSC). Create AR transactions such as invoices and credit memos from communication with operations. Initiate and analyze basic AR reports to help in daily operations. Obtain daily cash receipt information (wire transfers, ACH, lockbox, manual deposits). Undertake the daily allocation of cash receipts to customer invoices and process all related notifications. Request write offs or credits in line with company levels of authority. Coordinate & issue refunds for unallocated payments and open credit balances due to customers not past terms, after consulting with the collections team and local operations. Manage all queries, operational or financial with internal customers and resolve to successful conclusion. Review the unallocated payments, unused credits, short payments, and provide analysis report to local/SSC management on a weekly basis. Employer: Menzies Aviation (John Menzies PLC)
Job Title: Administrative Assistant / HR / Accounting Support Location: Portland, Oregon (PDX Airport)
From: Mar 2007 To: Feb 2009
Job Responsibilities: Assist executive in staff capacity by coordinating office services, such as personnel, budget preparation and control, housekeeping, records control, and special management studies. Studied management methods in order to improve workflow, simplify reporting procedures, or implement cost reductions. Analyzed unit operating practices, such as record keeping systems, forms control, office layout, suggestion systems, personnel and budgetary requirements, and performance standards to create new systems or revise established procedures. Coordinated collection and preparation of operating reports, such as time-and-attendance records, terminations, new hires, transfers, budget expenditures, and statistical records of performance data. Prepares reports including conclusions and recommendations for solution of administrative problems. Drafts narrative, financial, and statistical reports. Compiles data based on research techniques and on statistical compilations involving an understanding of operating programs, policies, and procedures. Issues and interprets operating policies. Reviews and answers correspondence.
Employer: Cingular Wireless
Job Title: RM Credit and Adjustment Analyst
Location: Portland, Oregon
From: Nov 2004 To: Nov 2005
Job Responsibilities: Receive and review variance reports from treasury and provide explanations on each account involved. Produce reports and provide trending analysis pertinent to center business objectives. Setting up ongoing procedures to collect and review information needed to manage an organization or ongoing activities within it. Evaluate RM systems data, process policies and make recommendations for improvement. Obtain information from necessary sources and be persistent and accurate in reporting information. Clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the perspective. Assist in representative refund error tracking and coaching opportunities. Define goals, implement processes and maintain deadlines with minimal supervision. Employer: AT&T Wireless
Job Title: Senior Process & Research rep III
Location: Portland, Oregon
From: April 2003 To: Nov 2004
Job Responsibilities: Resolve complex issues requiring thorough knowledge of systems and communication with internal/external resources. Appropriately distribute P&R escalations received via the P&R ESC Mailbox & voicemail to necessary parties for resolution. Assist supervisor in delegation of assigned projects and tasks to the team. Facilitate team meetings and huddles. Train and motivate R/M staff toward departmental goal achievement. Review, revise and implement work processes to ensure efficiency is achieved. Monitor team to ensure practices are in accordance with collection laws and policies. Maximize efficiency and effectiveness by increasing proficiency in the use of all information; systems and applications available to service the customer’s requests and meet required SLA’s. Maintain a working knowledge of all aspects of Receivables Management and incorporated departments. Provide feedback to management regarding training needs in P&R. Support other team members in the completion of their job duties as needed. Complete all projects assigned by management. Employer: AT&T Wireless
Job Title: Process and Research rep II
Location: Portland, Oregon
From: FEB 2001 To: April 2003
Job Responsibilities: Resolve disputes by researching accounts which have non-sufficient funds and unidentified payments, Interact with multiple systems, including Axys, Macro/Cell, CACS and other web-based tools to appropriately service AT&T Wireless collection accounts. Update and document relevant account information in computer system and identify customer issue requiring correspondence and forward to appropriate resources for processing and resolution.
Employer: AT&T Wireless
Job Title: Receivables Management rep I
Location: Portland, Oregon
From: FEB 2000 To: FEB 2001
Job Responsibilities: Initiate collection calls to inquire on late payments to ensure cash flow on 30-60 day delinquent accounts, Receive incoming calls from customers, answer questions and educate customers regarding bills to facilitate payment. Resolve billing questions and disputes and negotiate payment arrangements. Provide courteous, professional service while meeting departmental and individual productivity and quality standards. Education:
Portland Community College 1999
Major: Business computer
Benson Polytechnic High School 1997
Major: Communications Technology
Skills and Certifications: Registration with the Nevada Gaming Control Board (NGCB). 15+ years of business/clerical experience and 15+ years of customer service. Prior team lead/supervisory experience dealing with a fast paced team environment. Experience in conducting and assisting in the interviewing process. Providing continuous follow-up with customers while maintaining accurate records. Ability to perform multiple tasks simultaneously. Ability to work effectively with limited supervision. Ability to type 50+wpm and ten key by touch. Training included: customer service, interpersonal communication, business communication, business mathematics, filing and office procedures. Familiar with standard concepts, practices and procedures within the accounting field. Strengths: Excellent customer service, analytical and problem resolution skills. Creative, productive, versatile and a team player. Excellent written, verbal and interpersonal communication skills. Ability to make sound independent decisions and use own initiative. Understanding of corporate organization and structure. Other information: Working knowledge of Statutory Accounting Principles (SAP). Netsuite 2.0 Previous experience working in a large, luxury resort setting. Familiar with WORKDAY, SunSystems, QuickBooks, CACS, MACRO/CELL, AXYS, MOSAIX, Windows based environments, XP, Office suite, Microsoft Dynamics, WORD, EXCEL and PowerPoint. Remedy, AS 400, M2K, Siebel, CERIDIAN, ORACLE and other web-based tools. 2002 “Circle of Excellence” achiever. 2004 ACIP program participants.
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