Collections Specialist Customer Support

CHRISTINE N. NATIVIDAD

Bronx, New York *****

Mobile 718-***-****

*******.*****@*****.***

Summary

Positive and diligent with goal-oriented and performance-minded approach. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel at assigned job.

Skills on;

Operations Administration

Project Management

Business Development

PROFESSIONAL EXPERIENCE

HR OPERATIONS ASSISTANT [Contractual -Project Based], THE PENSION BOARDS (New York) June 2022 - September 2022

• Implemented a new record keeping system

• Digitized employee files

• Event planning including negotiation and budgeting

• Reorganized an enhanced filing system

• Scanned hard copy documents into an electronic folder JUNIOR MANAGER, BDO UNIBANK (Overseas)

September 2012 - December 2020

• Handling real estate mortgage collection -coordinates with bank branches and departments to resolve client's concern

• Facilitate application of payments and attend to email requests

• Performs collection calls

• Monitors and ensures timely completion of assigned accounts

• Provide account calculations and risks

CUSTOMER SUPPORT PROFESSIONAL II, STREAM GLOBAL SVC (Overseas) July 2009 - February 2011

• Provide billing assistance

• Assist customers with technical concerns and troubleshooting steps in fixing issues for a Satellite provider that is DISH Network

SALES/CUSTOMER SVC/COLLECTIONS SPECIALIST, NCO TELESERVICES (Overseas) May 2004 - October 2007

• GE -Collect and process payments, provide assistance and advise payment options applicable for client's account status

• Cross country sales agent -Persuade customers to sign up for credit cards

• AT&T Customer/ Sales Representative -Cross selling of products and services plus providing assistance on customer's account (billing, adding and removing of services) EDUCATION

College; Baliuag University, Philippines

Bachelor of Science in Business Administration

High School; St. Mary's Academy, Philippines

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