Data Entry Customer Service

Misty Carper

Office Manager/

Administrative Assistant

Murphy, TX 75094

**********@*******.***

+1-469-***-****

Experienced Office Management with training in a wide range of office administrative tasks. Able to work under pressure and collaborate with a team. Successful record of making deadlines, exceeding expectation and supporting multiple departments.

Seeking a position to leverage my passion for growing a company and providing an environment that produces a successful collaboration with all employees for the benefit and development of a company. To result in continual growth and gain.

Work Experience

Office Manager w/ Administrative Duties

L & T Technology Services

July 2022 to Present

Provide executive-level administrative support to the Heads of Leadership in their departments and teams to ensure daily operations run smoothly and that the administrative needs are met.

Handle general office tasks and administrative duties

Directing communications between colleagues and clients

Organizing and schedules and events

Data entry

Record keeping

Maintaining office supplies and equipment

Planning, organizing and/or managing special projects

Interfacing with external agencies and all levels of leadership throughout the Company

Scheduling maintenance, and ensuring the office is maintained up to standards

Ensuring all employees adhere to company standards and adhering to guidelines

Booking/ scheduling of all Conference Rooms

Coordination of delivery and arrangements, set up as well as clean-up of catering

Shipping & receiving

Ordering of all office supplies

Collaboration with I.T. to resolve any Wi-Fi connectivity issues

Inventory

Ensuring assigned duties are met within timely manner to meet deadlines

Coordination with marketing for supplies needed

International coordination for support needed with marketing supplies Remote Eligibility Specialist

Nan McKay & Associates

October 2021 to May 2022

• Determine housing assistance payments

• Determine rent calculations

• Client portfolio education

• Provide customer Manage an assigned caseload of SC Stay Plus Participants applications

• guidance

• Resolve concerns between property owners, tenants and SC Stay Plus guidelines for the program

• Out bound calls to SC Stay Plus participants

• Ensuring all documents are provided in a timely manner, within State and company regulatory compliance

• Email communication

• Documentation and updating of any communication, change or addition to each application

• Ensuring collaborative communication between departments

• Meeting daily and weekly goals

• Utilizing excel, data entry, data based management and multi internal platforms

• Conflict resolution

• Providing the highest level of customer service

Call Center Customer Service Representative

MTX GLOBAL (through TEK Systems) - Remote

December 2020 to August 2021

• Inbound calls

• High-level of Outbound Calls, metrics to be met daily

• COVID investigation and tracing

• Account Management

• Problem resolution

• Data entry through Sales Force

• Executed health assessments

• Critical thinking

• updating medical records

• assisted management with auditing cases

• Operations management

• Assisting and completing investigations

• provided resources as needed

• assisted in new hire training

• Provided guidance on quarantine instructions in accordance with the Texas Department of State Health Service guidance

Call Center Customer Service Representative ll

CIGNA INSURANCE COMPANIES - Plano, TX

February 2020 to March 2020

· High level of inbound calls

· Metrics to be met each day for outbound calls

· Provides administrative support to principals by performing basic duties such as typing, scanning, photocopying, faxing assistance

· Also, provide office services by assisting with multiple databases,

· Filing

· update information as required

· Provide administrative support to multiple departments in a high volume and fast pace environment, which is helpful in accomplishing the team effort and related results as needed

· Provide information by answering questions and request using proper verbal or written communication Resolve administrative problems by analyzing data and identifying solutions.

· In addition, also be accountable for archiving outdated records

· and review reports for accuracy

· ** Laid off due to COVID**

Call Center Customer Service Representative ll

ESURANCE - Richardson, TX

April 2019 to January 2020

· High level of inbound calls

· Outbound calls, metrics to be met daily

· Responsible for logging incoming claims

· filing

· assisting in payments and billing

· data entry

· maintaining other claims processing procedures

· Also may be responsible for general administrative and clerical work around the office

· contacting insured individuals to obtain all of the information necessary to process claims

· problem resolution and provided assistance for problem resolution to ensure customer satisfaction as well as customer retention

· communication with insured by way of email and or phone

· providing support for Insurance adjusters

· mail processing and distribution

· complex calendar management

· working with several complex data systems

· other duties as assigned by immediate and upper management

· collaborating with team member to ensure daily and weekly goals are on track and met Customer Service Representative

UNIRISC, INC. - Richardson, TX

January 2019 to April 2019

· Answering and direction all calls

· recording and distributing of messages to appropriate employees

· mail distribution

· responsible for processing and distribution of outgoing mail

· calendar management

· provided assistance with problem resolution and escalated issues

· assisting clients with claims new claims set up

· data entry

· accounts payable

· checks and deductibles

· assisted Claims adjusters with claims as needed

· filing

· archiving dated files as needed

· copying

· faxing

· collaborating with other assistant and employees to ensure goals are met in a timely manner

· assist with other projects as needed

Corporate Administrative Assistant

CHAMPION NATIONAL SECURITY - Richardson, TX

August 2018 to November 2018

· Answer and direct phone calls

· reply to requests and or inquiries via email phone or in person

· calendar management

· aided in hiring and onboarding of all new hire employees

· data entry

· communication with clients/ prospective clients via email as needed and

· calendar management

· assisting and scheduling of all man hours for the Dallas Fort Worth region

· copying

· data entry

· working with multiple complex systems

· filing

· faxing

· supported in other administrative duties as requested

· contribute to team effort to ensure goals were met as a whole

· conversing with Senior Management to ensure resources align with business goals Front Desk Receptionist / Administrative Assistant ARTISTRY SALON - Plano, TX

February 2017 to August 2018

· Answering and directing all incoming calls

· supported scheduling of all appointments

· warmly greet and check in all guests

· data entry

· balancing daily books

· complex calendar management

· handled daily reports and appointments all customer service related issues

· receive and process all orders

· opened Salon each morning and ensured all was prepared and in order for the day’s operations

· organized and updated inventory into system

· provided problem resolution and escalated issues

· collect and process payments

· handled orders for retail products

· salon products and office supplies

· generated weekly and month end reports for salon numbers

· oversaw new hire training

· headed general support to visitors

· provided problem resolution

· supported other administrative duties as needed

· providing each guest, at every opportunity, an impressionable experience to create lasting relationships Front Desk Receptionist/Administrative Assistant

AQUA TOTS - Murphy, TX

July 2016 to October 2016

· Answer and direct all calls

· assisting with all inquiries for services provided

· scheduling and confirmation of appointments

· billing

· optimization of classes to ensure appropriate personalized training

· provide general support to visitors

· account receivable

· data entry

· dynamic scheduling for complex group training

· conflict resolution

· public relations

· balancing daily books

Call Center Customer Service Representative

BANK OF AMERICA (through AXELON SERVICES) - Plano, TX November 2015 to May 2016

· Answer and direct calls in regional office

· assisting customers with various mortgage needs

· assisting customers with various inquiries and banking needs

· organize and schedule meetings and appointments

· complete and submit Suspicious Activity Reports (SAR's) to meet OCC guideline

· maintaining all research and analysis

· assist in the recovery of losses by deciding on actions to be taken

· Investigate potential losses to determine suspect activity

· explore avenues of recovery

· Responsible for the detection of anomalies in customer online banking sessions and the detection of potential payment fraud during real-time review of alert activity.

· Investigate a wide variety of issues and requests to include: gathering additional information contacting other bank departments and branch offices, and working with personnel at all levels.

· Consolidate evidence to conclude that an account must be closed or that the suspicious activity does not represent a risk to the bank without disrupting service to our clients.

· provide problem resolution

· calendar management

· utilizing sales opportunities

· data entry

· working with several complex data systems

· contribute to ensure team goals were met

· handle sensitive information with the upmost discretion interpersonal skills and good communication while providing a level of customer service that is world class Office Manager / Administrative Assistant

PORTMAN ENGINEERING & CONSULTING - Murphy, TX

November 2011 to November 2015

· Answer and direct incoming calls

· daily communication to include passing of all messages

· coordinate all incoming and outgoing mail

· data entry

· All customer related issues

· prepare general correspondences and general assessments as needed

· director of scheduling

· problem resolution

· filing, scanning and faxing as well as typing of specific documentation

· maintaining and ordering, distribution of office supplies

· occasionally works on special projects as needed

· provide personalized customer service to the highest level Owner/ Lead Stylist

SHAGGY CHIC ROOM - Arlington, TX

September 2005 to November 2011

· Manage daily business operations

· Marketing

· designed promotional sales events and coupons

· generate pricing estimates for services

· billing

· all customer service related issues

· manage accounts receivable

· purchasing and material handling

· scheduling

· director of all appointments

· problem resolution

· use creativity for custom designs tailored for client's individual needs Customer Service Representative

ULTA - Las Colinas, TX

May 2004 to August 2005

· Assisted with all customers' needs while on the sales floor

· provided sales assistance in cosmetics and skin care

· all customer service related issues

· application of make-up artistry for special events

· provided tutorials to customer in everyday wear and application of cosmetics

· problem resolution

· sales

· attended monthly classes for Premier brands of cosmetics and skin care products

· developed and lead new hire and seasonal hire training Leasing Consultant/Administrative Assistant

EQUITY RESIDENTIAL PROPERTIES and TRUST - Las Colinas, TX February 2001 to May 2004

· Lead leasing agent

· audited multi locational office personnel for job performance

· marketing

· complex scheduling

· assisted in up leasing of under occupied sister properties

· develop promotional leasing deals

· research and locate property to match customer's real estate needs

· property management

· created new hire training program

· assisting in new property acquisitions

· performed front office management and secretarial duties

· assisted current residents with renewal of preexisting leases upon expiration

· attended continuing educational classes

Education

Diploma

South Garland High School - Garland, TX

1992

Skills

• Office manager experience (5 years)

• Relationship management (10+ years)

• Performance marketing

• Typing (10+ years)

• Personal assistant experience (10+ years)

• Accounts payable (8 years)

• Administrative experience (10+ years)

• Calendar management (8 years)

• Account management (7 years)

• Property management (3 years)

• Employee orientation (5 years)

• Research (8 years)

• Microsoft Word & Microsoft Outlook Suite (8 years)

• Property leasing (3 years)

• Marketing (4 years)

• Public relations (10+ years)

• Communication skills (10+ years)

• Microsoft Outlook Calendar (7 years)

• Accounts receivable (8 years)

• Benefits administration (6 years)

• Microsoft Excel (9 years)

• Human resources (Less than 1 year)

• Salesforce (4 years)

• Complex Calendar Management (7 years)

• Recruiting (5 years)

• Microsoft Office (8 years)

• Sales (10+ years)

• Customer support (10+ years)

• Analysis skills

• Customer service (10+ years)

• Management (6 years)

• Bookkeeping (5 years)

• Microsoft Powerpoint (6 years)

• Leadership (6 years)

• Project management (6 years)

• Financial services (5 years)

• Writing skills

• Computer skills (10+ years)

• Payroll (4 years)

• HIPAA (3 years)

• Windows

Assessments

Work style: Reliability — Proficient

September 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Customer service — Proficient

July 2021

Identifying and resolving common customer issues

Full results: Proficient

Customer focus & orientation — Expert

July 2021

Responding to customer situations with sensitivity Full results: Expert

Call center customer service — Familiar

July 2021

Demonstrating customer service skills in a call center setting Full results: Familiar

Administrative assistant/receptionist — Familiar

July 2021

Using basic scheduling and organizational skills in an office setting Full results: Familiar

Attention to detail — Highly Proficient

September 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Highly Proficient

Typing — Completed

July 2021

Transcribing text using a standard keyboard

Full results: Completed

Sales skills — Proficient

July 2021

Influencing and negotiating with customers

Full results: Proficient

Veterinary receptionist skills — Highly Proficient July 2021

Managing practitioner schedules and maintaining accurate patient records Full results: Highly Proficient

Basic computer skills — Proficient

July 2021

Performing basic computer operations and troubleshooting common problems Full results: Proficient

Scheduling — Completed

July 2021

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Completed

Verbal communication — Proficient

July 2021

Speaking clearly, correctly, and concisely

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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