Melanie Townsend-Hinton

**** ******* ******

Portsmouth, Virginia 23704

Home: 757-***-****, Cell: 757-***-****

Email: ads8ci@r.postjobfree.com

Skills

Record keeping and File Management

Verbal and written communication

Attention to detail

Work planning and prioritization

Information confidentiality

Organizational proficiency

Experience

Boleman Law Firm-Virginia Beach, Virginia 10/2018-07/2022

Paralegal/Administrator

Greeted Clients in the office

Answered telephones and identified needs of Clients promptly and efficiently, assisted Clients, took messages and/or redirected calls to appropriate Attorneys or Colleagues

Checked office voicemails daily

Completed multiple daily assigned tasks with efficiency and accuracy

Scheduled/coordinated and confirmed appointments for current and potential Clients

Managed approximately 80-100 calls daily (inbound and outbound) through effective communication and follow-up/status of individual cases and/or re-scheduling cancellations and no-shows

Collected retainer fees/monthly payments and provided Clients with receipts for the appropriate transaction

Processed mail

Naval Medical Center Portsmouth, Portsmouth, VA 04/2010-10/2018

Appointment Clerk

Managed approximately 100 calls daily

Scheduled and confirmed appointments

Updated patient demographics using CHCS system.

Knowledgeable of Health Insurance Portability and Accountability Act (HIPAA) standards regulations and privacy laws.

Complied with HIPAA and privacy laws when scheduling appointments for Military Treatment Facilities (MTFS), and when verifying patient eligibility using DEERS system.

Bullock & Cooper, P.C., Virginia Beach, VA 01/2007-06/2008

Paralegal Specialist

Served as paralegal specialist, providing legal assistance and administrative support to two (2) attorneys.

Assisted in examining case files to determine issues and sufficiency of evidence; analyzed applicability, and searched for legal precedents. Drafted briefs and other litigation papers, and advisory opinions for review and approval.

Exercised control over the attorney’s appointments with complete authority for commitment of time. Scheduled, revised, and declined appointments based on need and availability.

Managed the flow of work and daily operations of the office. Set up and maintained new customer accounts and records.

Collected and processed payments for customer transactions.

Screened calls and visitors.

MCI Communications, Newport News, VA 01/1996-11/2004

Customer Service Representative

Established and maintained harmonious and profitable relationships with customers on behalf of the company by taking personal and complete responsibility for each customer contact.

Attended to customer questions, complaints and concerns immediately, and facilitated satisfactory resolution. Followed up on customer inquiries not immediately resolved.

Provided customers with product and service information. Set customers up with new telephone service and investigated and corrected billing issues. Processed orders.

Served as liaison between the customer and various MCI departments.

Provided pricing and delivery information.

Completed call logs and reports.

Facilitated sales workshops.

Education: Diploma, AAS Paralegal Studies – May 2007

Tidewater Community College, Virginia Beach, VA

Certificate, Medical Office Assistant – June 1990,

Kee Business College, Portsmouth, VA

Certificate, Nurse’s Assistant – December 1987, Suffolk Vocational

School, Suffolk, VA

Software Proficiency and other Skills:

Microsoft Word, Outlook. Working knowledge of Excel and Power Point.

Certified in CHCS (government access system)

Favorable Security Clearance

References will be furnished upon request

Contact this candidate