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Personal Assistant Administrative

Location:
Dover, DE, 19901
Posted:
October 28, 2022

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Resume:

Dates Of Employment In This Position

(Specify The Dates At Each Grade Level) Exact Title Of Your

Position

Grade GS8 From

*/**/**** ** **/30/2021

Administrative Assistant

Average Hours Per Week 40

Civil Service

Series Employer (Name And Address) Number And Kind Of

Employees You Supervised Name And Telephone Of Immediate Supervisor

Social Security Administration

655 S Bay RD

Dover,DE 19901

0

Mrs. Carolyn Nichols

1866- 752-0972

Duties:

• Utilized excellent organizational and administrative skills to complete tasks on time, within a fast paced environment.

• Provided top notch support to clients, management team and representatives, with responsibilities including, compiling information and maintaining office records.

• Ensured all account and financial information was up to date and correct.

• Communicate effectively orally and in writing to co-workers and the general public.

• Provide information to the general public by telephone, fax, and face to face.

• Serve as primary cashier for I/P EAP, Administrative drafts, maintain vendor Information, transaction history, record transmitted from MSSICS or CPS, and retrieved records generated on the program TPPS.

• Profiling Work Track (Track Paper Electronically)

• Analyze and resolve administrative problems and identify factors that expedite the process.

• Maintain Liaison with DDS (Office of Disability Determinations) and ensure secure exchange of information.

• Accurately input official documents including the Statement of death

• District Office Work Sampling (DOWS)

• Plan and organize work by creating Excel Spreadsheet to capture information for SS5

• Mail in, Passport Verifications, Folder Locations; Establish and maintain administrative office procedures for the unit

• Assist with Medical CDR’s, and call list, Assist with appeals, reconsiderations, and hearings input data, in NDDSS, MCS, MSSICS, EDCS. Assist with ND Red, Faxing, and locating Files and folders. Assist with US District Court Probation Office, in using Query

• Performed inventory of office supplies, equipment and order supplies when needed.

• Liaison for Dept of State for Verification Request for US Passport Records.

Dates Of Employment In This Position

(Specify The Dates At Each Grade Level)

Exact Title Of Your

Position

Grade

GS8

From

10/21/2013

To

4/19/2019

Administrative Assistant

Average Hours Per Week

40

Civil Service

Series

Employer (Name And Address)

Number And Kind Of

Employees You Supervised

Name And Telephone Of Immediate Supervisor

Social Security Administration

1300 D ST SW

Washington, DC 20024

0

Mrs. Santiago

1866- 752-0972

Duties:

Utilized excellent organizational and administrative skills to complete tasks on time, within a fast paced environment.

Provided top notch support to clients, management team and representatives, with responsibilities including, compiling information and maintaining office records.

Ensured all account and financial information was up to date and correct.

Communicate effectively orally and in writing to co-workers and the general public.

Provide information to the general public by telephone, fax, and face to face.

Serve as primary cashier for I/P EAP, Administrative drafts, maintain vendor Information, transaction history, record transmitted from MSSICS or CPS, and retrieved records generated on the programTPPS.

Profiling Work Track (Track Paper Electronically)

Analyze and resolve administrative problems and identify factors that expedite the process.

Maintain Liaison with DDS (Office of Disability Determinations) and ensure secure exchange of information.

Accurately input official documents including the Statement of death

District Office Work Sampling (DOWS)

Plan and organize work by creating Excel Spreadsheet to capture information for SS5

Mail in, Passport Verifications, Folder Locations; Establish and maintain administrative office procedures for the unit

Assist with Medical CDR’s, and call list, Assist with appeals, reconsiderations, and hearings input data, in NDDSS, MCS, MSSICS, EDCS. Assist with ND Red, Faxing, and locating Files and folders. Assist with US District Court Probation Office, in using Query

Performed inventory of office supplies, equipment and order supplies when needed.

You must specify the dates at each grade level if you have had a career ladder position. Be sure to show all experience, which is pertinent and related to your qualifications for the positions for which you are applying. Any details to other positions should be described in Part II-Details.

Dates Of Employment In This Position

(Specify The Dates At Each Grade Level)

Exact Title Of Your

Position

Grade

From (Mo., Day, Yr.)

To (Mo., Day, Yr.)

Claims Assistant Claims DVPMT CLK

GS 5

01/ 20/2008

10/21/2012

Average Hours Per Week

40

Civil Service

Series

Employer (Name And Address)

Number And Kind Of

Employees You Supervised

Name And Telephone Of Immediate Supervisor

Social Security Administration

2100 M ST NW

Washington, DC 20037

0

Mrs. Velez

1-866-***-**** Ext 17502

Detailed Description of Duties: (Do not attach Position Description)

Duties:

Utilized excellent organizational and administrative skills to complete tasks on time, within a fast paced environment.

Provided top notch support to clients, management team and representatives, with responsibilities including compiling information and maintaining office records.

Ensured all account and financial information was up to date and correct.

Development Clerk in the Washington, DC field office. Assisting public clients by providing a full range of support for management team, claims representatives and service representatives and other technical/ professional positions in this office.

Received telephone inquiries and visitors who sought information relative to SSA programs; analyzed the nature of requests; gathered accurate information and directed callers to appropriate staff or personally providing the information desired. Performed as a initial contact at the Greeting Window for customers who sought to conduct business with Social Security. Designed and managed a system that listed walk-in visitors and in incoming mail.

Established and maintained office files and records. Changed addresses and pertinent financial information – such as direct-deposit details.

Effectively used a variety of software to produce a variety of documents and information. Created and maintained spreadsheets for passports and birth verifications and SS5- Mail out list.

Served as primary cashiers for I/ P EAP, Administrative drafts, maintain vendor information, maintain transaction history, record transmitted from MSSICS or CPS, retrieved records generated on the program TPPS.

Assisted with Medical CDR’s, and call list, Assist with appeals, reconsiderations, and hearings input data, in NDDSS, MCS, MSSICS, EDCS. Assisted with ND Red, Faxing, and locating Files and folders. Assisted with US District Court Probation Office, in using Query Master faxing information for their clients. Used personal computer software programs: Word, Outlook, Excel, Proms, NDDSS, MCS, MSSICS and EDCS and other support programs.

Performed inventory of office supplies, equipment and order supplies when needed.

Dates Of Employment In This Position

(Specify The Dates At Each Grade Level)

Exact Title Of Your

Position

Grade

From (Mo., Day, Yr.)

To (Mo., Day, Yr.)

Clerk Receptionist

GS 5

11/ 02/2003

01/20/2008

Average Hours Per Week

40

Civil Service

Series

Employer (Name And Address)

Number And Kind Of

Employees You Supervised

Name And Telephone Of Immediate Supervisor

Social Security Administration

400 Virginia Ave SW

Suite 700

Washington, DC 20032

0

Jill Houghton

202-***-****

Receptionist

• Performed general administrative and clerical support to the Ticket to Work and Work Incentives Advisory Panel, in Washington, DC. Maintained office files/executive calendar, organized meetings and materials for mailing and other uses. Arranged conferences, briefings and handled all Fed-EX packages. Used MS Outlook to manage appointment calendars.

• Attended Full Panel Public Meeting and provided meeting support to Panel Members and Staff as needed. Utilized computer software programs including PowerPoint, Outlook and Word. Maintained Outlook computer file of address/ phone contact list of over 2000 individuals and organizations for Advisory panel staff reference and use.

• Performed inventory of office supplies, equipment and order supplies when needed. Processed all outgoing mail and managed telephone system. Screened and directed calls.

Duties:

Dates Of Employment In This Position

(Specify The Dates At Each Grade Level)

Exact Title Of Your

Position

Grade

From (Mo., Day, and Yr.)

To (Mo., Day, and Yr.)

Personal Assistant/ Clerk Receptionist

GS 5

10/06/2002

11/02/2003

Average Hours Per Week

40

Civil Service

Series

Employer (Name And Address)

Number And Kind Of

Employees You Supervised

Name And Telephone Of Immediate Supervisor

Social Security Administration

400 Virginia Ave SW

Suite 700

Washington, DC 20032

0

Marie Strahan

410-***-****

Detailed Description of Duties: (Do not attach Position Description)

Duties:

Provide job-related personal assistance to non-speaking severely disabled professional, including direct use of computer, e-mails communications and voice interpretation.

Valued members of a small team providing policy and administrative staff support to a 12 member expert panel appointed by the President and Congress.

Provided excellent administrative support to multiple advisory panels, with associated responsibilities including calendar management, call management and handling office supply inventory.

Developed positive relationships throughout daily interactions. Demonstrated strong organizational skills while coordinating conferences, meetings and events.

Utilized MS Office Suite to perform assigned tasks.

Dates Of Employment In This Position

(Specify The Dates At Each Grade Level)

Exact Title Of Your

Position

Grade

From (Mo., Day, and Yr.)

To (Mo., Day, and Yr.)

Personal Assistant/ Clerk Receptionist

GS 4

08/27/2001

10/06/2002

Average Hours Per Week

40

Civil Service

Series

Employer (Name And Address)

Number And Kind Of

Employees You Supervised

Name And Telephone Of Immediate Supervisor

Social Security Administration

400 Virginia Ave SW

Suite 700

Washington, DC 20032

0

Marie Strahan

410-***-****

Detailed Description of Duties:

Duties:

Provide job-related personal assistance to non-speaking severely disabled professional, including direct use of computer, e-mails communications and voice interpretation.

Valued members of a small team providing policy and administrative staff support to a 12 member expert panel appointed by the President and Congress.

Act as part time Receptionist for Panel Offices on daily basis for over Two years. Maintain office files/executive calendar, organize meeting and materials for mailing and other use arrange for conference briefings and address and mail Fed-EX packages, Maintain appointment calendars for professional staff as needed; assigned by Executive Director.

Attend Full Panel Public Meeting and provide meeting support to Panel Members and Staff as needed. Utilize of computer software programs including PowerPoint, Outlook and Word, Maintain Outlook computer file of address/ phone contact list of over 2000 individuals and organizations for Advisory panel staff reference and use.

Perform inventory of office supplies, equipment and order supplies when needed. Process the outgoing mail, answers routine telephone calls, screen and direct calls, take and relay messages Assist with Writing CD, and preparing packages and notebooks for the Quarterly Meetings.

Greet persons entering the organization, direct persons to correct destination, receive and sort mail and deliveries, assist with organization of functions and events. Tidy and maintain the reception area.

Attend full Panel Public Meetings and provide meeting support to Panel members and staff as needed

Training and self-development activities may include but are not limited to OPM training courses, SSA

training courses, Adult Education courses, training received in private industry, courses at Trade or

Vocational Schools, Armed Forces training, and Business College courses, as well as formal education.

High School

Graduate?

yes

Years

Completed

Total Credits Received

Credit Earned Per

Course

A. Name Of College Or University Attended

Day

Night

Sem.

Qtr.

Hrs.

Type Of

Degree

Earned

Major Relevant

Courses/Subjects

Sem.

Qtr.

Hrs.

SSA Employee Exchange Program

1wk

no

understanding among various SSA components through short rotational assignments

24

B. School Or

Training Facility

Dates

Attended

Title of Course or Subject

Total

No. Of Hours

Full Or

Part

Time

Certificate

Received?

SSA Online Training

SSA Online Training

SSA Online Training

SSA Online Training

SSA Online Training

SSA Online Training

SSA Online Training

SSA Online Training

SSA Online Training

SSA Online Training

SSA Online Training

SSA Online Training

SSA Online Training

SSA Online Training

SSA Online Training

SSA Online Training

8/12/2014

To

8/12/2014

11/18/2013

To

12/18/2013

10/29/2013

To

10/29/2013

4/15/2013

To

4/15/2013

4/9/2013

To

12/18/2013

2/28/2013

To

2/28/2013

6/9/2010

To

6/9/2010

6/2/2010

To

06/09/2010

5/26/2010

To

5/26/2010

5/26/2010

To

5/26/2010

5/26/2010

To

5/26/2010

5/24/2010

To

05/28/2010

5/17/2010

To

5/17/2010

5/14/2010

To

5/17/2010

4/22/2010

To

5/14/2010

9/18/2007

To

9/25/2007

2014 INFORMATION SECURITY AWARENESS TRAINING FOR SSA

RECORDS MANAGEMENT TRAINING FOR ALL SSA EMPLOYEES

RECORDS MANAGEMENT TRAINING FOR ALL SSA EMPLOYEES

ADDRESSING AND REDISTRIBUTING

E-MAIL

ADMINISTRATIVE PROFESSIONALS: REPRESENTING YOUR BOSS

NO FEAR ACT 2012

BEHAVIOR: PUTTING YOUR BEST FOOT FORWARD

COMMUNICATING WITH POWER AND CONFIDENCE

ADVANCED ADMINISTRATIVE SUPPORT SIMULATION

EFFECTIVE ADMINISTRATIVE SUPPORT PROFESSIONAL

SIMULATION

EFFECTIVE ADMINISTRATIVE SUPPORT PROFESSIONAL

SIMULATION

USING EFFECTIVE BUSINESS COMMUNICATION

ADVANCING YOUR ADMINISTRATIVE

CAREER

GETTING STARTED--ADMINISTRATIVE SUPPORT

ADMINISTRATIVE FUNCTIONS

GETTING STARTED WITH WORD 2003

1Hrs

1Hrs

1Hrs

1Hrs

1Hrs

1Hrs

4Hrs

3Hrs

1Hrs

1Hrs

1Hrs

2Hrs

3Hrs

3Hrs

3Hrs

2Hrs

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

IV. PERTINENT OUTSIDE ACTIVITIES (Refer to Factors and Weights for Position Vacancy)

Outside Activities generally fall in the category of pertinent civic, welfare, service and organizational activity performed either with or without compensation. List all outside activities which you have participated in, and which you believe are relevant to the position for which you are applying, as mere membership alone will not be given credit. Please be specific as to your actual degree of participation. Include the amount of time (weekly, monthly, etc.) spent on these activities.

Date Began

(mm/dd/yy)

Date Ended

(mm/dd/yy)

Organization

Position

Held

Briefly Describe Your Participation

Amount Of

Time Spent

05/25/2006

Present

Rock Creek Baptist Church

President of the Missionaries

I was appointed as President to lead the missionariesinto an area to carry on evangelism or other activities, as educational or hospital work.

2 hours

05/25/2006

Present

Rock Creek Baptist Church

Choir member

2 hours

05/25/2006

Present

Rock Creek Baptist Church

Women Ministry

Evangelism

2 hours

AWARDS-LIST ALL JOB-RELATED AWARDS

SSA AWARDS

AWARD

AWARD DATE

INDIVIDUAL CASH AWARD NRB

$250.00

INDIV

8/23/2017

INDIVIDUAL CASH AWARD NRB

$300.00

INDIV

8/28/2015

INDIVIDUAL CASH AWARD NRB

$500.00

INDIV

8/26/2014

INDIVIDUAL CASH AWARD NRB

$500.00

INDIV

8/21/2012

INDIVIDUAL CASH AWARD NRB

$450.00

INDIV

8/24/2011

PERFORMANCE AWARD (ROC)

$700.00

INDIV

8/5/2011

INDIVIDUAL CASH AWARD NRB

$500.00

INDIV

8/24/2010

INDIVIDUAL CASH AWARD NRB

$350.00

INDIV

5/25/2010

EXEMPLARY CONTRIBUTION OR SERVICE AWARD (ECSA)

$395.00

INDIV

8/2/2009

PERFORMANCE AWARD (ROC)

$392.00

INDIV

7/30/2008

EXEMPLARY CONTRIBUTION OR SERVICE AWARD (ECSA)

$200.00

INDIV

7/20/2007

ON-THE-SPOT

$140.00

INDIV

7/27/2005

ON-THE-SPOT

$200.00

INDIV

6/18/2004

INDIVIDUAL TIME OFF AWARD

$4.00

INDIV

6/17/2004

IRREG PERF PAY

$0.00

INDIV

6/13/2004

PERFORMANCE AWARD (ROC)

$260.00

INDIV

6/16/2003

SPECIAL ACT OR SERVICE AWARD (INDIV)

$269.00

INDIV

6/11/2003

ON-THE-SPOT

$200.00

INDIV

2/6/2002

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