Personal Assistant Administrative
Resume:
Dates Of Employment In This Position
(Specify The Dates At Each Grade Level) Exact Title Of Your
Position
Grade GS8 From
*/**/**** ** **/30/2021
Administrative Assistant
Average Hours Per Week 40
Civil Service
Series Employer (Name And Address) Number And Kind Of
Employees You Supervised Name And Telephone Of Immediate Supervisor
Social Security Administration
655 S Bay RD
Dover,DE 19901
0
Mrs. Carolyn Nichols
1866- 752-0972
Duties:
• Utilized excellent organizational and administrative skills to complete tasks on time, within a fast paced environment.
• Provided top notch support to clients, management team and representatives, with responsibilities including, compiling information and maintaining office records.
• Ensured all account and financial information was up to date and correct.
• Communicate effectively orally and in writing to co-workers and the general public.
• Provide information to the general public by telephone, fax, and face to face.
• Serve as primary cashier for I/P EAP, Administrative drafts, maintain vendor Information, transaction history, record transmitted from MSSICS or CPS, and retrieved records generated on the program TPPS.
• Profiling Work Track (Track Paper Electronically)
• Analyze and resolve administrative problems and identify factors that expedite the process.
• Maintain Liaison with DDS (Office of Disability Determinations) and ensure secure exchange of information.
• Accurately input official documents including the Statement of death
• District Office Work Sampling (DOWS)
• Plan and organize work by creating Excel Spreadsheet to capture information for SS5
• Mail in, Passport Verifications, Folder Locations; Establish and maintain administrative office procedures for the unit
• Assist with Medical CDR’s, and call list, Assist with appeals, reconsiderations, and hearings input data, in NDDSS, MCS, MSSICS, EDCS. Assist with ND Red, Faxing, and locating Files and folders. Assist with US District Court Probation Office, in using Query
• Performed inventory of office supplies, equipment and order supplies when needed.
• Liaison for Dept of State for Verification Request for US Passport Records.
Dates Of Employment In This Position
(Specify The Dates At Each Grade Level)
Exact Title Of Your
Position
Grade
GS8
From
10/21/2013
To
4/19/2019
Administrative Assistant
Average Hours Per Week
40
Civil Service
Series
Employer (Name And Address)
Number And Kind Of
Employees You Supervised
Name And Telephone Of Immediate Supervisor
Social Security Administration
1300 D ST SW
Washington, DC 20024
0
Mrs. Santiago
1866- 752-0972
Duties:
Utilized excellent organizational and administrative skills to complete tasks on time, within a fast paced environment.
Provided top notch support to clients, management team and representatives, with responsibilities including, compiling information and maintaining office records.
Ensured all account and financial information was up to date and correct.
Communicate effectively orally and in writing to co-workers and the general public.
Provide information to the general public by telephone, fax, and face to face.
Serve as primary cashier for I/P EAP, Administrative drafts, maintain vendor Information, transaction history, record transmitted from MSSICS or CPS, and retrieved records generated on the programTPPS.
Profiling Work Track (Track Paper Electronically)
Analyze and resolve administrative problems and identify factors that expedite the process.
Maintain Liaison with DDS (Office of Disability Determinations) and ensure secure exchange of information.
Accurately input official documents including the Statement of death
District Office Work Sampling (DOWS)
Plan and organize work by creating Excel Spreadsheet to capture information for SS5
Mail in, Passport Verifications, Folder Locations; Establish and maintain administrative office procedures for the unit
Assist with Medical CDR’s, and call list, Assist with appeals, reconsiderations, and hearings input data, in NDDSS, MCS, MSSICS, EDCS. Assist with ND Red, Faxing, and locating Files and folders. Assist with US District Court Probation Office, in using Query
Performed inventory of office supplies, equipment and order supplies when needed.
You must specify the dates at each grade level if you have had a career ladder position. Be sure to show all experience, which is pertinent and related to your qualifications for the positions for which you are applying. Any details to other positions should be described in Part II-Details.
Dates Of Employment In This Position
(Specify The Dates At Each Grade Level)
Exact Title Of Your
Position
Grade
From (Mo., Day, Yr.)
To (Mo., Day, Yr.)
Claims Assistant Claims DVPMT CLK
GS 5
01/ 20/2008
10/21/2012
Average Hours Per Week
40
Civil Service
Series
Employer (Name And Address)
Number And Kind Of
Employees You Supervised
Name And Telephone Of Immediate Supervisor
Social Security Administration
2100 M ST NW
Washington, DC 20037
0
Mrs. Velez
1-866-***-**** Ext 17502
Detailed Description of Duties: (Do not attach Position Description)
Duties:
Utilized excellent organizational and administrative skills to complete tasks on time, within a fast paced environment.
Provided top notch support to clients, management team and representatives, with responsibilities including compiling information and maintaining office records.
Ensured all account and financial information was up to date and correct.
Development Clerk in the Washington, DC field office. Assisting public clients by providing a full range of support for management team, claims representatives and service representatives and other technical/ professional positions in this office.
Received telephone inquiries and visitors who sought information relative to SSA programs; analyzed the nature of requests; gathered accurate information and directed callers to appropriate staff or personally providing the information desired. Performed as a initial contact at the Greeting Window for customers who sought to conduct business with Social Security. Designed and managed a system that listed walk-in visitors and in incoming mail.
Established and maintained office files and records. Changed addresses and pertinent financial information – such as direct-deposit details.
Effectively used a variety of software to produce a variety of documents and information. Created and maintained spreadsheets for passports and birth verifications and SS5- Mail out list.
Served as primary cashiers for I/ P EAP, Administrative drafts, maintain vendor information, maintain transaction history, record transmitted from MSSICS or CPS, retrieved records generated on the program TPPS.
Assisted with Medical CDR’s, and call list, Assist with appeals, reconsiderations, and hearings input data, in NDDSS, MCS, MSSICS, EDCS. Assisted with ND Red, Faxing, and locating Files and folders. Assisted with US District Court Probation Office, in using Query Master faxing information for their clients. Used personal computer software programs: Word, Outlook, Excel, Proms, NDDSS, MCS, MSSICS and EDCS and other support programs.
Performed inventory of office supplies, equipment and order supplies when needed.
Dates Of Employment In This Position
(Specify The Dates At Each Grade Level)
Exact Title Of Your
Position
Grade
From (Mo., Day, Yr.)
To (Mo., Day, Yr.)
Clerk Receptionist
GS 5
11/ 02/2003
01/20/2008
Average Hours Per Week
40
Civil Service
Series
Employer (Name And Address)
Number And Kind Of
Employees You Supervised
Name And Telephone Of Immediate Supervisor
Social Security Administration
400 Virginia Ave SW
Suite 700
Washington, DC 20032
0
Jill Houghton
Receptionist
• Performed general administrative and clerical support to the Ticket to Work and Work Incentives Advisory Panel, in Washington, DC. Maintained office files/executive calendar, organized meetings and materials for mailing and other uses. Arranged conferences, briefings and handled all Fed-EX packages. Used MS Outlook to manage appointment calendars.
• Attended Full Panel Public Meeting and provided meeting support to Panel Members and Staff as needed. Utilized computer software programs including PowerPoint, Outlook and Word. Maintained Outlook computer file of address/ phone contact list of over 2000 individuals and organizations for Advisory panel staff reference and use.
• Performed inventory of office supplies, equipment and order supplies when needed. Processed all outgoing mail and managed telephone system. Screened and directed calls.
Duties:
Dates Of Employment In This Position
(Specify The Dates At Each Grade Level)
Exact Title Of Your
Position
Grade
From (Mo., Day, and Yr.)
To (Mo., Day, and Yr.)
Personal Assistant/ Clerk Receptionist
GS 5
10/06/2002
11/02/2003
Average Hours Per Week
40
Civil Service
Series
Employer (Name And Address)
Number And Kind Of
Employees You Supervised
Name And Telephone Of Immediate Supervisor
Social Security Administration
400 Virginia Ave SW
Suite 700
Washington, DC 20032
0
Marie Strahan
Detailed Description of Duties: (Do not attach Position Description)
Duties:
Provide job-related personal assistance to non-speaking severely disabled professional, including direct use of computer, e-mails communications and voice interpretation.
Valued members of a small team providing policy and administrative staff support to a 12 member expert panel appointed by the President and Congress.
Provided excellent administrative support to multiple advisory panels, with associated responsibilities including calendar management, call management and handling office supply inventory.
Developed positive relationships throughout daily interactions. Demonstrated strong organizational skills while coordinating conferences, meetings and events.
Utilized MS Office Suite to perform assigned tasks.
Dates Of Employment In This Position
(Specify The Dates At Each Grade Level)
Exact Title Of Your
Position
Grade
From (Mo., Day, and Yr.)
To (Mo., Day, and Yr.)
Personal Assistant/ Clerk Receptionist
GS 4
08/27/2001
10/06/2002
Average Hours Per Week
40
Civil Service
Series
Employer (Name And Address)
Number And Kind Of
Employees You Supervised
Name And Telephone Of Immediate Supervisor
Social Security Administration
400 Virginia Ave SW
Suite 700
Washington, DC 20032
0
Marie Strahan
Detailed Description of Duties:
Duties:
Provide job-related personal assistance to non-speaking severely disabled professional, including direct use of computer, e-mails communications and voice interpretation.
Valued members of a small team providing policy and administrative staff support to a 12 member expert panel appointed by the President and Congress.
Act as part time Receptionist for Panel Offices on daily basis for over Two years. Maintain office files/executive calendar, organize meeting and materials for mailing and other use arrange for conference briefings and address and mail Fed-EX packages, Maintain appointment calendars for professional staff as needed; assigned by Executive Director.
Attend Full Panel Public Meeting and provide meeting support to Panel Members and Staff as needed. Utilize of computer software programs including PowerPoint, Outlook and Word, Maintain Outlook computer file of address/ phone contact list of over 2000 individuals and organizations for Advisory panel staff reference and use.
Perform inventory of office supplies, equipment and order supplies when needed. Process the outgoing mail, answers routine telephone calls, screen and direct calls, take and relay messages Assist with Writing CD, and preparing packages and notebooks for the Quarterly Meetings.
Greet persons entering the organization, direct persons to correct destination, receive and sort mail and deliveries, assist with organization of functions and events. Tidy and maintain the reception area.
Attend full Panel Public Meetings and provide meeting support to Panel members and staff as needed
Training and self-development activities may include but are not limited to OPM training courses, SSA
training courses, Adult Education courses, training received in private industry, courses at Trade or
Vocational Schools, Armed Forces training, and Business College courses, as well as formal education.
High School
Graduate?
yes
Years
Completed
Total Credits Received
Credit Earned Per
Course
A. Name Of College Or University Attended
Day
Night
Sem.
Qtr.
Hrs.
Type Of
Degree
Earned
Major Relevant
Courses/Subjects
Sem.
Qtr.
Hrs.
SSA Employee Exchange Program
1wk
no
understanding among various SSA components through short rotational assignments
24
B. School Or
Training Facility
Dates
Attended
Title of Course or Subject
Total
No. Of Hours
Full Or
Part
Time
Certificate
Received?
SSA Online Training
SSA Online Training
SSA Online Training
SSA Online Training
SSA Online Training
SSA Online Training
SSA Online Training
SSA Online Training
SSA Online Training
SSA Online Training
SSA Online Training
SSA Online Training
SSA Online Training
SSA Online Training
SSA Online Training
SSA Online Training
8/12/2014
To
8/12/2014
11/18/2013
To
12/18/2013
10/29/2013
To
10/29/2013
4/15/2013
To
4/15/2013
4/9/2013
To
12/18/2013
2/28/2013
To
2/28/2013
6/9/2010
To
6/9/2010
6/2/2010
To
06/09/2010
5/26/2010
To
5/26/2010
5/26/2010
To
5/26/2010
5/26/2010
To
5/26/2010
5/24/2010
To
05/28/2010
5/17/2010
To
5/17/2010
5/14/2010
To
5/17/2010
4/22/2010
To
5/14/2010
9/18/2007
To
9/25/2007
2014 INFORMATION SECURITY AWARENESS TRAINING FOR SSA
RECORDS MANAGEMENT TRAINING FOR ALL SSA EMPLOYEES
RECORDS MANAGEMENT TRAINING FOR ALL SSA EMPLOYEES
ADDRESSING AND REDISTRIBUTING
ADMINISTRATIVE PROFESSIONALS: REPRESENTING YOUR BOSS
NO FEAR ACT 2012
BEHAVIOR: PUTTING YOUR BEST FOOT FORWARD
COMMUNICATING WITH POWER AND CONFIDENCE
ADVANCED ADMINISTRATIVE SUPPORT SIMULATION
EFFECTIVE ADMINISTRATIVE SUPPORT PROFESSIONAL
SIMULATION
EFFECTIVE ADMINISTRATIVE SUPPORT PROFESSIONAL
SIMULATION
USING EFFECTIVE BUSINESS COMMUNICATION
ADVANCING YOUR ADMINISTRATIVE
CAREER
GETTING STARTED--ADMINISTRATIVE SUPPORT
ADMINISTRATIVE FUNCTIONS
GETTING STARTED WITH WORD 2003
1Hrs
1Hrs
1Hrs
1Hrs
1Hrs
1Hrs
4Hrs
3Hrs
1Hrs
1Hrs
1Hrs
2Hrs
3Hrs
3Hrs
3Hrs
2Hrs
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
IV. PERTINENT OUTSIDE ACTIVITIES (Refer to Factors and Weights for Position Vacancy)
Outside Activities generally fall in the category of pertinent civic, welfare, service and organizational activity performed either with or without compensation. List all outside activities which you have participated in, and which you believe are relevant to the position for which you are applying, as mere membership alone will not be given credit. Please be specific as to your actual degree of participation. Include the amount of time (weekly, monthly, etc.) spent on these activities.
Date Began
(mm/dd/yy)
Date Ended
(mm/dd/yy)
Organization
Position
Held
Briefly Describe Your Participation
Amount Of
Time Spent
05/25/2006
Present
Rock Creek Baptist Church
President of the Missionaries
I was appointed as President to lead the missionariesinto an area to carry on evangelism or other activities, as educational or hospital work.
2 hours
05/25/2006
Present
Rock Creek Baptist Church
Choir member
2 hours
05/25/2006
Present
Rock Creek Baptist Church
Women Ministry
Evangelism
2 hours
AWARDS-LIST ALL JOB-RELATED AWARDS
SSA AWARDS
AWARD
AWARD DATE
INDIVIDUAL CASH AWARD NRB
$250.00
INDIV
8/23/2017
INDIVIDUAL CASH AWARD NRB
$300.00
INDIV
8/28/2015
INDIVIDUAL CASH AWARD NRB
$500.00
INDIV
8/26/2014
INDIVIDUAL CASH AWARD NRB
$500.00
INDIV
8/21/2012
INDIVIDUAL CASH AWARD NRB
$450.00
INDIV
8/24/2011
PERFORMANCE AWARD (ROC)
$700.00
INDIV
8/5/2011
INDIVIDUAL CASH AWARD NRB
$500.00
INDIV
8/24/2010
INDIVIDUAL CASH AWARD NRB
$350.00
INDIV
5/25/2010
EXEMPLARY CONTRIBUTION OR SERVICE AWARD (ECSA)
$395.00
INDIV
8/2/2009
PERFORMANCE AWARD (ROC)
$392.00
INDIV
7/30/2008
EXEMPLARY CONTRIBUTION OR SERVICE AWARD (ECSA)
$200.00
INDIV
7/20/2007
ON-THE-SPOT
$140.00
INDIV
7/27/2005
ON-THE-SPOT
$200.00
INDIV
6/18/2004
INDIVIDUAL TIME OFF AWARD
$4.00
INDIV
6/17/2004
IRREG PERF PAY
$0.00
INDIV
6/13/2004
PERFORMANCE AWARD (ROC)
$260.00
INDIV
6/16/2003
SPECIAL ACT OR SERVICE AWARD (INDIV)
$269.00
INDIV
6/11/2003
ON-THE-SPOT
$200.00
INDIV
2/6/2002
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