Sales Regional Customer Service

Birdie Foster-Hill 630-***-**** Email: ************@*******.***

TOP ACHIEVEMENTS – NEW BUSINESS DEVELOPMENT

● AMERICAN EXPRESS

o Top 3% Sales Performer

o $200 million sold versus $86 million goal in new business development o 38% accelerated sales team growth from “Look Back Sales Program” created for my team

● JPMorgan Chase

o Lead 125% sales goal performance team for pre-launch branch openings o 132% sales goal performance; 3 time Superstar Sales Award winner for selling over 130% of goal o Achieved 100% sales goal success in both a traditional and in-store Branches WORK EXPERIENCE

WORLDPAY/FIS, County Line Region, IL March 2019 – Present Project Manager/Senior Product Representative

Support Project Operations on the Professional Services and Technology teams and handle billable time

● Manage Project’s the billable time and keep project on scheduled track

● Create new professional/technology services projects for new Clients

● Reconcile billing against the billable hours approved

● Run Root Cause Analysis (RCA) to understand why system error occurs with clients’ online platforms New Sales Regional Representative – Merchant Processing Provide business to business merchant processing solutions for small business and other business entities

● Provide merchant solutions to “C” level and company owners from bank referrals and cold calling

● Work with 15 Fifth Third bank partners and their customers in territory to provide solutions/service

● Consistently call, schedule, and perform in person installations of merchant services

● Train bankers on how to engage business customers in conversations that lead to new sales THE LABEL PRINTERS, Aurora, IL June 2016 – March 2019 New Business Development Manager – Manufacturing

Provide business to business label solutions for manufacturing and other business entities

● Provide label solutions to “C” level and company owners with in person cold calls

● Work with multiple international Fortune 100 companies with label solutions/service

● Manage accounts with $500k annual sales while adding new accounts equaling $150k in six months

● Train new sales rep to be successful in Outside Sales role AMERICAN EXPRESS, Alpharetta, GA March 2013 – May 2016 Senior Sales Enablement Manager – B2B New Merchant Acquisition Provide business to business solutions of American Express payments processing for Priority Payment Systems

● Managed and trained the top performing sales team in BIP sales program

● Present solutions to “C” level and middle management decision makers

● Develop new territories through cold calls, referrals, and leads management

● Manage a growing account base of 200+ corporate accounts COYOTE LOGISTICS, Alpharetta, GA August 2010 – February 2013 Accounts Payable Supervisor, Comcheck

Managed client financial services for 3PL company and provided carrier sales

● Provided A/P for advances and final pay to truck company owners

● Coordinated rail for intermodal freight and alcohol licensing

● Provided financial management

● Facilitated positive team efforts between Atlanta and Chicago offices by meeting with Coyote Executives Carrier Sales/Team Manager

Helped Chicago Sales teams increase sales and onboard new carriers

● Increased carrier sale accounts in Chicago by 30% while working in carrier sales

● Cold-called carrier companies to gain market share in Chicago region

● Managed team of 15 representatives and office team members

● Introduced incentive-base sales program for customer service reps for new “Dial In” program J.P. MORGAN CHASE, Oswego, IL July 2002 – August 2010 Licensed Personal Banker

Managed business-to-business and consumer accounts in the #1 Chicago bank market

● Recommended and managed investment portfolios for consumer accounts (Series 6, Series 63, Life/Health Insurance)

● Developed new inside and outside B2B sales territory programs to accelerate growth

● Performed cold call/door-to-door branch sales to further support team new business development

● Managed 200+ consumer/business accounts

Assistant Bank Manager

Responsibilities included leading all sales training and operations for WAMU (Now J.P. Morgan Chase)

● Managed a staff of 10 bankers and supervisory staff

● Provided sales training to bankers to increase banks sales and deposit growth

● Managed all operations for successfully passing internal bank audits

● Handled all mortgage origination and refinances in the branch Account Executive

Built a new book of business from scratch while performing a new business growth role

● Solution-based client presentations were developed for customer acquisition and retention

● Created in-store promotions for new business development and to gain market share for the branch

● Performed cold call prospecting daily to increase book of business

● Top mortgage lending and HELOC banker branch

EDUCATION

Master's of Public Administration Keller Graduate School of Management. Bachelor of Arts (Minor Business Management) Southern Illinois University

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