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Center Agent Call

Yulee, FL
October 28, 2022

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Yulee FL ***** C: 1-305-***-****


July 5, 2021 Appointment Scheduler Representative, Pearl Interactive Network, Columbus, Ohio. To Handled inbound and made outbound calls to scheduled veteran’s medical appointments in the February 2022 VACCN program. Communicate with veteran and provider to get the appointment scheduled in accordance with veteran preference.

February 2021 Covid 19 Customer Service Representative, Pearl Interactive Network, Columbus, Ohio. to Call Center Agent for scheduling Covid-19 vaccines and Covid-19 testing for the State of _ July 4, 2021 California, Indiana, North Carolina, New Jersey, and Jacksonville, Florida. Worked fulltime on this project.

September 2020 Temporary Call Center Agent, PATLIVE, Tallahassee, FL 888-***-****. To Call Center Agent for negative COVID-19 results and worked on the PMA Project (Hurricane December 2020 Insurance claims from November 20th to December). The positions were part-time and temporary.

February 2004 Senior Program Services Manager, THE CHILDREN’S TRUST to Miami, Florida, 305-***-****.

August 2019 Responsible for providing oversight and supervision of the out of school, prevention, youth transitioning to adulthood and service partnership programs. Researched, developed, reviewed, and rated request for proposals. Supervised contract managers that monitored services to ensure compliance with contracted services. Provided technical and training for staff and providers in improving the quality-of-service delivery. Analyzed provider data to resolve issues, answered client complaints and worked with the community to improve community partnerships with the agency.

February 2002 District 11 Substance Abuse & Mental Health Program to Supervisor, STATE OF FLORIDA, DEPARTMENT OF CHILDREN AND FAMILIES, SUBSTANCE ABUSE OFFICE AND MENTAL HEALTH PROGRAM, Miami, Florida, 305-***-****. February 2004 Responsible for directing the administration, management, regulation, oversight and monitoring of seventy-three publicly funded substance abuse and mental services in Miami Dade and Monroe County, with a budget totaling $66.5 million and supervision of 40 plus staff. Conduct community presentations regarding mental health and substance abuse services. Work with local communities, faith-based organizations, coalitions, hospitals, courts, individuals/families, advocacy and consumer groups regarding system changes and development of new programs to meet the need for the community as it relates to substance abuse and mental health services August 2000 Operations & Management Consultant Manager to STATE OF FLORIDA, DEPARTMENT OF CHILDREN AND FAMILIES, ADULT SERVICES February 2002 DIVISION, ALCOHOL,DRUG ABUSE & MENTAL HEALTH (ADM), Miami, Florida, (305)377- 5029 Responsible for the planning and coordination of substance abuse and adult mental health services in District 11 as defined in Florida Statutes 397 and 394. Develop and rewrite policies and procedures. Assist in the overall operation and management of substance abuse and adult mental health services to improve programs to meet client needs and make recommendations to resolve issues and problems. Work with various community boards, courts, providers, family safety, the community and the Opa Locka Front Porch Initiative to further improve services and maintain community relations. Coordinate local evaluation committees to evaluate proposals for funding. Work closely with the ADM Budget Director, Contracting and the Contract Performance Unit to ensure ADM contracted providers are in compliance with contract(s). Acting for the District ADM Program Supervisor for Alcohol Drug Abuse & Mental Health as delegated by supervisor. Knowledgeable with using Windows 2000, Excel & Power Point. DEBORAH E. ROBINSON PAGE TWO



March 1993 Operations & Management Consultant II /District Prevention Coordinator to STATE OF FLORIDA, DEPARTMENT OF CHILDREN AND FAMILIES, ADULT SERVICES August 2000 DIVISION, ALCOHOL, DRUG ABUSE & MENTAL HEALTH, Miami, Florida, 305-***-****. Responsible for the coordination and implementation of programs established in Dade and Monroe Counties to provide alcohol and drug addiction, intervention & prevention services for adults and children. Managed programs that provided HIV pre and post testing for early intervention and identification. Program administration for State funded residential substance abuse services including the supervision of staff, program development, training, community presentations, program evaluation, data collection, and trend analysis. Responsible for the oversight of several Federal Grants. Reviewed and rated proposals submitted for Governor’s Drug Free Community Grants. Wrote the district substance abuse procedures and work as a liaison with community boards and planning groups. Knowledgeable with using Window 97, Excel & Power Point.

September 1994 Adult Education Teacher (Part-Time) to DADE COUNTY PUBLIC SCHOOL - HIALEAH MIDDLE COMMUNITY SCHOOL, June 1995 Miami, Florida, 305-***-****

Taught English for Speakers of Other Languages (ESOL) in Adult Education Classes. January 1990 Court Consultant (Part-Time)

to MIAMI-DADE COUNTY COURT, Miami, Florida, 305-***-****. July 1992 Conducted home investigations regarding parental custody visitation and other parental responsibilities to the Court in Child Custody Cases of divorcing parents. Prepared written reports for Courts regarding home investigation with specific recommendations regarding parental visitations.

November 1989 Program Specialist/Client Manager

to STATE OF FLORIDA, DEPARTMENT OF REHABILITATIVE SERVICES, OFFICE OF March 1993 ALCOHOL, DRUG ABUSE AND MENTAL HEALTH, Miami, Florida, 305-***-****. Monitored quality assurance performance indicators for Alcohol, Drug Abuse & Mental Health

(ADM) Contracted Community Mental Health Centers (CMHC) in Dade and Monroe Counties. Directly responsible for ensuring CMHC compliance with Florida Statutes and Florida Administrative Codes, drafting of compliance reports and follow-up of all compliance citations. Responsible for license issuance to substance abuse programs in the district. Active member on District XI Case Review Committee, recommending residential placement for emotionally disturbed children. Supervised case management staff that work directly with the families of children in need of residential placement. Responsible for disbursement of contingency funds and resolution of client complaints.

July 1987 Adult Education Teacher (Part-Time)

to DADE COUNTY PUBLIC SCHOOL- MIAMI JACKSON ADULT EDUCATION, January 1990 Miami, Florida, 305-***-****.

Hired to teach delinquent male youth(s) Basic English, Math, Reading, Writing and GED preparation at Miami-Dade Intensive Control, a halfway house for adjudicated delinquent adolescent males.




February 1984 Rehabilitation Therapy Supervisor

to STATE OF FLORIDA, SOUTH FLORIDA EVALUATION & TREATMENT CENTER, November 1989 Miami, Florida, 305-***-****.

Responsible for the supervision and training of 12 employees. Developed, planned and coordinated chemical dependency groups, counseling, educational, vocational, occupational, recreational and other rehabilitation therapy programs for 200 adults committed by the court system as Incompetent to Proceed or Non-Guilty by Reason of Insanity. Developed and implemented policies and procedures for the Rehabilitation Therapy Department. Coordinated all volunteer services activities for the entire hospital. Worked directly under the supervision of the Assistant Hospital Administrator.

August 1983 Recreational Therapy Consultant (Part-time) to QUALITY HEALTH NURSING HOME, Fernandina, Beach, Florida. February 1984 Responsible for developing and implementing a therapeutic activity program for 50 elderly patients. Provided weekly consultation to the Activity Director concerning the goals of the program. Reviewed and approved client treatment plans. Responsible for providing in-service training on a regular basis to staff.

August 1982 Director of Recreation

to C.S.S. HABILITATION CENTER, Fernandina Beach, Florida. February 1984 Evaluated, planned and implemented recreation programs for 90 intermediate care facility

/mentally retarded clients. Supervised a staff of 9 employees. Supervised the motor skills department under the direction of the Licensed Physical and Occupational Therapist. EDUCATION

Associate of Science in Funeral Services 2016

Miami- Dade College

Certified Addiction Prevention Professional 2002


Certified Addiction Professional 1998


Master of Health Services Administration 1987


Certified Computer Programmer 1984


Bachelor of Science in Therapeutic Recreation 1982 UNIVERSITY OF FLORIDA

AFFILIATIONS Planning Advisory Committee Member for the Health Council of South Florida, Inc.

Miami-Dade County Addiction Services Board Member

Member of the Florida Youth Advisory Council

TARS/JAMS Advisory Board Member

Past Board Member of Dade County Prevention Committee DEBORAH E. ROBINSON PAGE FOUR



AFFILIATIONS Planning Advisory Committee Member for the Health Council of South Florida, Inc.

Miami-Dade County Addiction Services Board Member

Member of the Florida Youth Advisory Council

TARS/JAMS Advisory Board Member

Past Board Member of Dade County Prevention Committee

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