Csr Remote Customer Service
Resume:
MADELINE
BARBEITO
*********@*****.***
Red Bank, NJ 07701
Online Digital Resume
Highly effective and comfortable working with people at all levels in organization.
Composed persona known for having excellent drive. Insightful individual with vast customer service and event management experience.
Organized and dependable candidate successful at
managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Enthusiastic team member eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel.
PROFESSIONAL SUMMARY
Simply Mad Weddings/Little Magic Events - Owner
Rumson, NJ • 07/2012 - Current
Fashion Institute Of Technology - Student
New York, NY • 08/2008 - 05/2009
PROFESSIONAL EXPERIENCE
• Manage day-to-day business operations.
Consult with customers to assess needs and propose the most creative solutions for their events.
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Enhance operational efficiency and productivity by managing budgets, accounts and costs.
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Design and hand make customized products to meet each clients needs and match the theme and their vision for their event.
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Follow trends to develop unique, creative and fun
decorations for weddings and children's parties.
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Followed school and classroom policies, regulations, dress codes and schedules.
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Worked in team environment to maintain high levels of productivity creating a very collaborative exchange of
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SKILLS
• Industry Expertise
• Marketing Tactics
• Supplier Relations
Accounts Payable and
Accounts Receivable
•
• Payroll Preparation
• Adaptable and Flexible
• Balanced Work Ethic
• Approachable and Outgoing
Fluent in Spanish - Written
and Spoken
•
Florida International
University
Miami, FL • 05/1993
BBA: Human Resources
Management
EDUCATION
• 3.5 GPA
Devin's Tavern - Event Planner
New York, New York • 04/2007 - 06/2008
The Capital Grille - Sales and Marketing Manager
New York, NY • 08/2004 - 03/2007
The Palm Restaurant - Restaurant Hostess
New York, NY • 09/2003 - 07/2004
ideas.
Gained exposure to the interior design field further developing my passion for patterns, textures and colors.
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Expanded my creativity by researching and creating unique story boards and design projects which earned me high grades.
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Coordinated with participating vendors during event planning.
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Performed face-to-face meetings to finalize contract for services and event details.
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Corresponded with clients to answer questions and
resolve issues prior and during the event.
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Solicited feedback from clients to assess event success and uncover opportunities for improvement.
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• Coordinated schedules and timelines for events.
• Managed event logistics and operations.
Analyzed sales and marketing data for improved
strategies.
•
Cultivated and maintained strategic alliances with key partners and vendors.
•
Managed and executed sales promotions and marketing plans.
•
Worked diligently to resolve guests' dissastifaction, promoting loyalty and enhancing operations. Always providing outstanding customer service.
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Helped the corporate sales and marketing team improve market knowledge and assisted in developing targeted marketing strategies.
•
Coordinated and managed all aspects of private events held in the restaurant's private dining rooms.
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• Assisted in managing and scheduling of hostess staff. Answered customer questions about hours, seating and menu information.
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• Supported servers, food runners and bussers with Cicada Restaurant - Event Planning Assistant
Los Angeles, CA • 06/2001 - 08/2003
The Capital Grille - Sales and Marketing Manager
Miami, FL • 08/1994 - 05/2001
keeping dining area ready for every guest.
Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
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• Greeted and escorted guests to their tables.
Successfully managed and flawlessly executed seating plans during high-volume shifts.
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Successfully managed guests whose expectations were not met.
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• Assisted in planning schedules and timelines for events.
• Managed event logistics and operations.
Helped plan multi-course menus for each event to meet client's specifications and needs.
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Identified and ordered décor, equipment and
entertainment.
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Performed event coordination for larger parties and gatherings.
•
Solicited feedback from clients to assess event success and uncover opportunities for improvement.
•
Analyzed sales and marketing data for improved
strategies.
•
Cultivated and maintained strategic alliances with key partners and vendors.
•
Managed and executed sales promotions and marketing plans.
•
Worked diligently to resolve guests' dissatisfaction, promoting loyalty and enhancing operations. Always providing outstanding customer service.
•
Helped the corporate sales and marketing team improve market knowledge and assisted in developing targeted marketing strategies.
•
Coordinated and managed all aspects of private events held in the restaurant's private dining rooms.
•
• Assisted in managing and scheduling of hostess staff. LANGUAGES
Spanish
Native or Bilingual
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