Leisa Estrada Santiago

**** ******* ******* • Orlando, FL 32827 • ads89o@r.postjobfree.com • 787-***-**** SUMMARY

MSW with 13+ years of experience in serving the community, resolving conflicts, providing guidance, and mental health counseling and management. Dedicated to assessed patient’s safety, support, and handled crisis intervention for children, adolescent, and adults, scope client’s need and develop excellences outcome to the patients. Program Manager to ensure quality of services for population that we served. Team player, excellent social skills, reliable, empowerment work-life balance to help other to achieve specific goals.

PROFESSIONAL EXPERIENCE

Clinical Counselor 08/2022 to Present

LOYAL SOURCE, PECOS, TX

• The Assistant Lead Clinician is responsible for providing guidance to team members, provides training to conduct mental health assessments, counseling intervention services, and ORR portal and documenting audits to ensure the best practices of Unaccompanied Minor's program.

• The Assistant Lead Clinician's functions are performed as part of a multi-disciplinary team and include development and implementation of client therapeutic plans, facilitating transfers, and reunification planning.

• The Assistant Lead Clinician is subject to work extended hours and weekends.

• Coordinate clinical services by providing oversight, supervision, and training of staff clinicians, monitoring clinical services documentation, and developing and maintaining ongoing partnerships with community-based providers

• Assist with the daily assignment of intakes, delegation of crisis interventions and completion of weekly clinical agendas

• Facilitate psycho-educational and therapeutic client groups and help the team members to continually monitor the mental well-being of clients and assist Clinician in arranging for appropriate services as needed

• Participate in and comply with all meetings, assignments, process improvement, and quality improvement initiatives for the minors.

• Audit and review team members caseload, special cases, SIR, Addendum, Family Session, Progress notes, Safety Plans.

• Assist Lead in initiating / ensuring all Mental Health Emergency Protocol steps / interventions are implemented accordingly.

• Attend all organizational required trainings.

• Attend all departmental and program meetings to ensure that up-to-date information is received and/or information of policy changes or practice are adhered to ORR and Loyal Source Corporation.

Clinical Counselor 06/2022 to Present

LOYAL SOURCE, PECOS, TX

• Conduct intake, admission, and diagnostic assessments with clients, and document results according to OOR Police.

• Conduct and document mental health assessments for all children in care as well as provide ongoing individual and group counseling in accordance with ORR policies and procedures.

• Screen for human trafficking concerns.

• Provide crisis intervention.

• Maintain the UAC case file and UAC Portal in accordance with ORR policies and procedures.

• Report significant incidents in accordance with ORR policies and procedure.

• Maintained caseload of more than 25 children.

• Lead group therapy sessions.

• Completed required documentation in timely manner.

• Continually monitor the mental well-being of clients and arrange for appropriate services as needed.

• Provide consultation and documentation regarding clients' functioning, mental health status, and treatment needs.

Pan American Behavioral Health, Orlando, Fl

Psychosocial Rehabilitation Program, Manager 12/2022 to 6/2013

• Provide supervision to independents contractors regarding to documentation, due dates, planning, conducting monthly supervision meetings, provide guidance, assess cases, assign cases, staffing cases.

• Prepare educational material for staff meeting and supervision meetings.

• Fill out and maintain client-related paperwork, including federal- and state-mandated forms and Medicaid policies and procedures.

• Intervene in crisis situations to assist clients and contractors.

• Develop and implement Treatment Plans, Biopsychosocial, Treatment Plans Addendums based on client’s needs.

• Evaluate characteristics of individuals to determine needs, eligibility, and criteria for the program.

• Advocates to coordinate required services or to resolve emergency problems in crisis situations.

• Modify treatment plans, aster Treatment Plan and Treatment Plan Reviews to accommodate client needs.

Positive Behavioral Solutions LLC, Orlando, FL

Mental Health Therapist, July 2019 – December 2021

• Provide individual, family and community psychotherapy services.

• Evaluated individual and groups for the correct treatment planning and crisis intervention for those with mental illnesses, social skills, communication problems, culturally diverse and academic challenges.

• Prepare individual progress notes on a weekly basis, complete Biopsychosocial, diagnose client and prepare Treatment Plan and Treatment Plan Review accordingly of the client’s needs, which monitors the patient's progress in short and long term.

• Assist in developing strategies and techniques to increase social skills, communication and parenting skills for those that need guidance and support. Aspire Health Partners FITT Program, Orlando, FL

Sr. Adult Counselor, – April 2019- June 2019

• Conducted pre-admission for the program and determining client suitability for the program. Develop individual/family and behavioral assessments.

• Created and develop treatment plan, establishes goals and periodically re-assesses patient/sig. other goals towards the treatment. planning and implementing Family Behavioral Therapy (FBT) therapeutic and counseling processes to aid individuals with single or multiple diagnoses.

• Prepare individual progress notes on a weekly basis, treatment plan review, assessments which monitors the client progress.

• Provide crisis intervention services, assess and canalize referrals for other services.

• Complete random screenings UAS for clients and help them to stay sober. ANGEL FOR KIDS – ON CALL, Orlando, FL

Mental Health Therapist, July 2016 – Present

• Provide individual assessment and psychotherapy services.

• Evaluated treatment planning and crisis intervention for those with mental illnesses.

• Prepare individual progress notes on a weekly basis and Treatment Plan Review which monitors the patient's progress.

• Assist in developing strategies and techniques to increase social skills, communication and parenting skills for those that need guidance and support.

• Provide counseling, behavior modification, communication, personal skills, and other strategies depending on patient needs.

DEPARTMENT OF EDUCATION, San Juan, PR

Social Worker, May 2007 - June 2016

• Providing social work services, counseling to special/ regular students and parents.

• Visiting student's residence to evaluate family's critical situations and issues.

• Coordination with other agencies that offer health care and mental health for parents and students.

• Developing groups to enhance interpersonal relationships.

• Preparing documents for special education students and providing counseling to parents for others matters related to a special child.

• Intervention with the senior citizens of the community regarding family issues, health issues, and others.

DEPARTMENT OF EDUCATION, San Juan, PR

Social Worker, Special Education and Prevention Program September 2004 - May 2007

• Providing social work services to families and children for matters pertaining to abuse, school adjustment, relationships, vocational performance, and behavior problems.

• Providing direct care and psycho-social treatment to youth with serious developmental disorders.

• Served as a liaison to agencies/departments and collaborate with them for the children’s well-being.

• Coordination with other agencies that offer health care and mental health for parents and students.

• Participating and recommending educational alternatives for special child. EDUCATION

INTERAMERICAN UNIVERSITY, San Juan, PR

• Bachelor of Arts in Social Work, May 2004

• Master’s degree in clinical social work, May 2010 LICENSURE

• Registered Clinical Social Worker Intern (ISW13265) SKILLS

• Case Planning & Management, Life- Skills Counseling.

• Client Advocacy, Client Relations, Client needs Assessment & Response.

• Develop Counseling workshops for community outreach. TRAINING

• HIPPA Privacy Training

• HIV

• TB

• How to deal with grief

• DCF HHS Module 1-4 Training,

• QPR for Suicide Prevention Training

• CPR/First Aid Training

• Sexual Abuse

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