Service Representative Customer
Resume:
S
Jasmine
Smith
smithjasmine****j@g
mail.com
East Chicago, IN 46312
SUMMARY
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. SKILLS
High-energy attitude
Problem-solving abilities
Adaptive team player
Decision Making
Detail-Oriented
EXPERIENCE
Customer Service Representative
Lansing, IL
National Express LLC/ Feb 2020 to Current
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Demonstrated excellent communication skills in resolving product and consumer complaints.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Assisted customers with making payments or establishing payment plans Used proven techniques to de-escalate angry customers during telephone interactions. Made outbound calls to obtain account information. Customer Service Representative
Lansing, IL
ITW Powertrain Components/ May 2014 to Mar 2020
Set and confirmed truck drivers appointments.
Provided reminder calls to clients prior to scheduled visits. Followed prescribed list of questions and provided appropriate responses to get and give information during scheduling calls.
Entered information into system to update status reports. Used daily system logs to document production information, discussing issues with management.
Scheduled space or equipment for special programs, meetings and conferences. Clerical Office Assistant
Harvey, IL
City of Harvey/ Oct 2009 to Dec 2012
Greeted visitors or callers to handle questions or direct to appropriate staff. Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
Collected payments, issued receipts and updated accounts. Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation. Maintained business records by updating customer information. Answered phone calls and welcomed visitors to office. Performed clerical tasks by answering emails, ordering supplies and organizing and cleaning workplace.
Prepared agendas and arranged staff and board meetings. EDUCATION AND TRAINING
Some College (No Degree): Business Administration And Management South Suburban College of Cook County
South Holland, IL
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