Home Administrator Customer Service

Maurice W. McIntyre (C) 240-***-****

**** ********* ***** *********, ** 20770 ************@*****.***

Summary:

An experienced business leader that brings enthusiasm, ambition, and creativity to the job. Experience with Strategy development, market assessments and policy development. A proven track record of business and team development through fostering strategic partnerships, both internally and externally, based on open communication and trust. Strong analytical and critical thinking skills, resourceful problem solving, and a positive attitude gives me the ability to manage multiple projects efficiently, produce quality results and all value to the company.

3/2022 to Present: License Nursing Home Administrator at Genesis Healthcare -Doctors Community Rehabilitation and Patient Care Center in Lanham, MD

Responsible for total operation of 130 bed SNF.

Ensured facility remained compliant with federal, state and county regulations.

Participate in the development and management of the departments, including coaching, recruiting, conducting annual performance reviews.

Developed valuable internal policies, standards of practice, instituted clinical team meetings, increased payer quality-mix, and strong knowledge of life safety.

Supervise Director of Clinical services, Business office manager, Director of rehabilitation services and 10 other department managers.

Day-to day clinical and administrative activities of the facility, including profit and loss responsibility and ensures compliance with all state and federal regulations.

Recruit, hire and provides orientation/training for a sufficient number of qualified staff to carry out facility programs and services.

Builds relationships with local leadership and community partners to develop and meet utilization targets.

Assures financial goals are met by establishing and controlling departments expenses in support of the overall financial plan.

(3/2019 to 3/2022: Executive Director/ License Nursing Home Administrator at Hillhaven Assisted Living Memory Care & Nursing Home

Responsible for total operation of 66 bed SNF and 62 AL/Memory Care.

Ensured facility remained compliant with federal, state and county regulations.

Maintained occupancy levels of 98%.

Provides input into the annual operating budget.

Hire and developed highly skilled and qualified department managers and staff.

Created the structure and processes to ensure coordinated plans of treatment, delivery systems that accommodate the patients’ needs in a more comprehensive way.

Responsible for managing all contractual services.

Developed and Implemented policy and procedure related to serval department vision.

Participate in the development and management of the departments, including coaching, recruiting, conducting annual performance reviews.

Work closely with sales/marketing team to set strategies for promotion and expansion of the facilities programs.

Developed valuable internal policies, standards of practice, instituted clinical team meetings, increased payer quality-mix, and strong knowledge of life safety…

Performed operations as the ED and Health Care Administrator successfully for 2 years and achieved remarkable regulatory compliance outcomes during my tenure.

Effective leader with exceptional interpersonal skills responsible for overseeing all daily operations of the community, guiding the leadership team to achieve strategic goals.

Led the facility through a total new Rehabilitation center and managed change to minimize the impact on residents and customers.

Received the 2019 Compass Award for Occupancy average of 92% or greater.

Deficiency free Infection Control Survey 2020.

Deficiency free Infection Control Survey 2021.

Deficiency free Assisted Living Survey 2021

4/2018 to 2/2019: License Nursing Home Administrator at HCR-ManorCare Chevy Chase

Responsible for total operation of 172 bed SNF including 32 Dementia unit.

Provides staff leadership to multi-disciplinary project teams.

Ensured facility remained compliant with federal, state and county regulations.

Was able to successfully decrease resident grievances by 65 %.

Maintained occupancy levels of 94% and higher.

Established strong patient on-boarding process for providing best customer service with quality care.

Improved physician coverage which has reduced hospital readmission rate to under 10%

6/2016 to 4/2018: Assistant Nursing Home Administrator at Friends House Retirement Community.

Direct support to the Facility Administrator for both SNF and Assisted Living.

Visits to local hospitals to inform discharge planners of the services we provide.

Streamline admissions process resulting in reduced referral response time.

Participated in financial management of the Facility, including budget development, census and case mix management, expense management and analyzing financial statements.

Ensure compliance with federal and state regulations.

Support Patient care recovery methods to improve relationships with local hospitals.

Successfully completed the Core of knowledge and the Line of Service for Maryland’s Nursing Home Administrator training program. Completed both State and Federal examinations. License obtained.

7/2015-7/2016: Director of Admission and Marketing at Friends Nursing Home and Assisted Living with the following work responsibilities.

•Responsible for admissions and marketing for both Assisted Living and Nursing Home.

•Increased and maintained census growth and quality mix to meet budget for a year.

•Recognized within company for coordinating the ambassador customer service program with over 90% rating.

•Assist with the redesigned business office process with 24% increase in private pay collections and reduced bad debt by 20%

•Member of the Compliance committee as well as Safety and Risk management.

•Help manage all aspects of State and Federal government survey processes and ensuring regulatory compliance with two successful annual surveys with one being deficiency free.

4/2010 to 6/2015: Director of Admissions and Marketing at Genesis Healthcare -Springbrook Nursing and Rehab Center in Silver Spring, MD

•Received the 2012 and 2013 Quality Mix Award

•Develop sales and marketing strategies for growth

•Coordinate in-house dialysis assignments.

•Prepare accurate monthly reports of marketing calls, professional visits and referrals • Develop/oversee all marketing materials presented to the public and referral sources

•Were able to maintain and achieve budget by increasing the center Medicare and Private. pay.

3/2009-3/2010: Provider Dispute Resolution Analyst at Kaiser Permanente

Analyzes, compiles and records information from internal and external sources to develop consistent, defensive, and persuasive arguments on behalf of the health plan

Prepares case summary and file timely within compliance time frames for case disposition

Provides input and questions decisions that appear to be inconsistent with past practices and available facts

Ensures the Health Plan’s compliance with reporting timeframes established under regulatory and contractual requirements

Acts as the Provider Appeals expert during regulatory audits

Acts as a representative of the Health Plan on appeals

Manages all written communication to providers regarding procedure, status, outcome and basis for decisions

Maintains regular disposition coding for each finalized dispute to ensure accurate reporting

Tracks all responses and update within MACESS

4/2002-3/2009: Director of Development/Pastor at Bread of Life Worship Assembly

Managed the business activities of the ministry unit including financial, personnel, administrative, multiple projects, and property issues.

Defined and proactively promoted company position, image brand and character into large markets in North America and Globally

Implemented fund raising plans, and marketing strategies to ensure development of non-profit organization

Developed strategies targeted to build new donors

Cultivate client relationships to better understand their needs, acting as clint advocate, while acting in the best interest of the company

9/1998-3/2002: Lead Referral Management Assist Manager at Kaiser Permanente

Verified member eligibility and benefit coverage for specific emergency services, referrals and hospitalizations

Made day to day work assignments for departments staff

Monitored the progress of activities and projects

Orientated new staff members, trained existing staff members in new or revised procedures

Provided technical support and training on company’s computer programs

Education:

Master of Ministry-Current

Bachelor’s degree in business administration

Associate degree in Healthcare Management.

Additional Information:

· Licensed Nursing Home Administrator for the state of Maryland

. Certified Nursing Home Administrator preceptor.

· Extensive experience in Health Care Facilities

References Furnish Upon Request

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