Customer Service Pharmacy Technician

Lൺඎඋൺ Cඋൺඇൽൺඅඅ

South Wales, NY ***** 716-***-**** **************@*****.***

Skilled Pharmacy Technician offering Number years of experience and proven history in providing exceptional customer service from prescription drop-off to pick-up. Well versed in cleanroom procedures, regulatory guidelines and overall pharmacy operations.

Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise to Company. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service. Customer-oriented Pharmacy Clerk with skills in medication preparation and insurance communications. Proven excellence in Skill and Skill. Dedicated to answering customer questions concerning medication protocol.

Stocking Shelves

Receiving Incoming Supplies

Updating Medication Histories

Manual and Automated Medication Dispensing

FDA Drug Safety Guidelines

Drug Storage Procedures

Confidentiality and HIPAA

Drug Safety

Insurance Knowledge

Typing Medication Labels

Answering Customer Questions

Pharmacy and customer records management

Processing payments

Medicare and Medicaid process

HIPAA

Patient confidentiality

Secure storage of medications

Medication dispensing

Pharmacy Technician, 10/2017 to 09/2021

Rite Aide Pharmacy – East Aurora, NY

Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.

Communicated with prescribers to verify medication dosages, refill authorizations and patient information. Verified patient data and billing information to discover and resolve erroneous bills due to system errors. Pඋඈൿൾඌඌ ඈඇൺඅ Sඎආආൺඋඒ

S අඅඌ

Wඈඋ H ඌඍඈඋඒ

Answered incoming phone calls and addressed questions from customers and healthcare providers. Counted, measured and compounded medications following standard procedures. Restocked automated medication dispensing equipment. Processed over Number prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.

Reviewed and verified customer information and insurance provider information. Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.

Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy. Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.

Entered and processed patients' prescriptions into internal system. Set up and modified patient profiles in System to include current information such as medications and insurance details.

Counted, measured, and compounded medications following standard procedures. Resolved non-routine issues like third-party billing, computer system and customer service issues. Collected co-payments or full payments from customers. Counted and labeled prescriptions with correct item and quantity. Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.

Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales. Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.

Department Manager, 08/2013 to 10/2017

Bon-Ton – Hamburg, NY

Developed empowering employee culture focused on equipping employees to independently meet customer needs.

Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.

Formulated pricing policies by reviewing merchandising activities and determining additional needed sales promotions.

Updated policies to reflect changing conditions and maintain optimal safety standards for all employees. Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.

Motivated associates to consistently deliver effective selling behaviors through coaching and recognition. Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.

Arranged sales incentives with store management and vendor representatives to reward deserving team members for exceeding expectations.

Set, enforced and optimized internal policies to maintain responsiveness to demands. Reconciled daily sales transactions to balance and log day-to-day revenue. Communicated with managers of other departments to maintain transparency. Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.

Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction. Replenishment Manager, 07/1998 to 08/2017

Jcpennys – Hamburg, NY

Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size or type of material.

Marked stock items with identification tags, stamps, electric marking tools or other labeling equipment. Recorded information, shortages and discrepancies to keep records current and accurate. Maximized coverage by carefully allocating resources, setting schedules and delegating assignments. Handled day-to-day shipping and receiving overseeing more than Number packages per day. Trained new staff on job duties, company policies and safety procedures for rapid onboarding. Divided and categorized cargo received and redirected shipments in response to customer requests. Performed freight processing functions, assisting associates with irregularities in Type freight. Conducted inventory audits with Number% accuracy following company procedures. Oversaw and motivated team of Number employees in warehouse to increase efficiency by Number%. Managed scheduling and task delegation for Number-member warehouse team. Reduced worker accidents by implementing improved safety standards and monitoring procedures. Business Administration And Management, 06/1981

Hamburg High School - Hamburg, NY

Eൽඎർൺඍ ඈඇ

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