Data Entry Customer Service

This resume is strictly a reflection of skills as I am only looking for some data processing assignments via remote, work at home assignments

Gary F. Major

**** *. ****** *** ****

Louisville, KY 40207

cell 502-***-****

Email: *******@*****.***

Strong team player and leader, able to maximize productivity within my area of responsibility and willing to work long hours to complete special projects. Quick study, organized and highly creative problem solver. Effective manager with a knack for finding more efficient ways to execute tasks in a manner that maintains employee morale while

reducing costs and increasing quality and productivity. Critical thinking skills to work through issues especially while tracking errors in billing and daily make decisions as to either try to resolve a situation or if I needed to be brought to committee to resolve. Work well under pressure while focused on attention to deal.

SKILLS:

CUSTOMER SERVICE, MEDIA, MARKETING, PROJECT/PEOPLE MANAGEMENT, PUBLIC RELATIONS, ADVERTISING SPECIALTY BUYER, PROMOTIONAL ABILITIES, COMPUTER OPERATIONS

20 plus years working with Microsoft Office including Word and Excel. Also 4 years working with EPIC healthcare software (Willow) in Pharmacy setting.

Employment History as it relates to Data Processing

1994-Oct 2020

BAPTIST HEALTH LOUISVILLE PHARMACY, Louisville, KY

SPECIAL PROJECTS COORDINATOR/DATA PROCESSOR

Responsibilities include coordination and execution of ongoing projects in the pharmacy. Responsible for daily data entry of narcotics charges to patients and help in delivery of narcotics medications to various units throughout the hospital. Also handle instruction of computer use for Pharmacists and Technicians as needed, as well as maintaining the day to day operations of the pharmacy computer systems.

1993-1997

UNIVERSAL ADMINISTRATORS, LLC; Louisville, KY

CUSTOMER SERVICE SUPERVISOR

Customer Service, Claims Audit, Claims Supervisor, Program Development

Headed customer Service Department for Universal Administrators, LLC., a Third Party Warranty Company, with nationwide service centers, in the extended warranty programs business. Was brought in to build department under me as expansion was taking place. Did telephone service for customers, dealers, and servicers. Did data entry, and daily reports, decisions on repairs and coverage. Also signed up new dealers and servicers on a regular basis. As Claims Supervisor, audit claims, resolution of dealer or servicer problems. Liaison with customers, servicer, and dealers, as well as Insurance company officers. Decisions on major disputes, and custom price quoting. Also direct marketing to sign up new dealers and servicers. Played major role in developing

product line for Utility industry providing customers with repair assurance on their furnaces, air conditioning, water heater and other major appliances. The Union Electric power company of St. Louis with a customer base of 1.3 million was my primary focus and responsibility for service dispatch, customer service and servicer relations.

1989-1993

INCENTIVES, INC. Louisville, KY

ACCOUNT EXECUTIVE

Marketed advertising specialty items for Incentives, Inc., which included negotiating with suppliers for best quality, best price, and delivery time. Resolved disputes with factories regarding billing or shipping problems. Relied on strong rapport with clients to fulfill

their needs for my services. Presented ideas, created award winning concepts for client base. Increased billing steadily in a very competitive field.

COMPUTER SKILLS

Have been using computers in workplace settings since 1977. I have the ability to quickly learn, and use "specialized" soft-ware packages. Developed specialized computer music research program that updated existing system. Have

vast experience in the following technologies: IBM Main Frame networks, VAX networking, EtherTalk networking,Windows 95, NT 2000, 2003 XP Microsoft office 97. 2000, Beta tested Microsoft Office 2000 Windows 10, Microsoft office Suite

ACCOMPLISHMENTS

Winner Golden Pyramid Award for Advertising Specialties Industry, (the OSCAR of the industry) for outstanding use of Ad Specialties for one of my clients. (WDRB TV)

Named Medium Market Music Director of the Year 1974, Received 17 Gold Records award to music directors and radio stations that "discover" new hit songs. Named Star of Month and Hero at Baptist Hospital East. Named "Outstanding Employee of the Year" 1978. Named Employee of Month numerous times. Nominated for Program Director of the year while at WKLO, also nominated for Air Personality of the year Medium Market while at WQRK in VA. Various civic awards for participation with groups like: Louisville Jaycees, Lion's Club Kentuckiana Crimestoppers, NCJW, Thoroughbreds, Kentucky Derby Festival Committee, Louisville Convention and Visitors Bureau,Louisville Better Business Bureau

COMMUNITY ACTIVITIES

Have coached girls softball, boys and girls basketball grades 3-8, soccer, little league baseball(championship one season) coach-pitch baseball, tee-ball. Computer coaching for pre-schoolers at Louisville Free Public Library. Tutored elementary age on math skills. Advisor in Junior Achievement for JA Radio. Various school fund raising committees, including setting up the computer lab at children's elementary school.

Computer advisor for Jr. High quick recall academic competition team. Candidate for School Board and Parish Council. Broadcast and Computer Technical Advisor to Moderator for children's radio program. Master of Ceremonies Baptist East Hospital Alumni events

Please note, for the purpose of chronological simplicity, parallel careers due to the nature and unpredictability of the broadcasting industry.

BROADCASTING (1967 to 2010)

1994-May 2010

WJIE formerly WNAI RADIO, Louisville, KY OPERATIONS DIRECTOR

Responsible for all non sales related areas including promotional activities, air staff, scheduling, content and production of commercials and talk shows, including hosting talk shows. On air computer system programming, using three different computer systems to interface for overall on air operations. Also did advertising billing, traffic system and on air logs Updating of Federal Communications Commission information.

Held similar positions to the above listed since 1967 with various radio stations including:

Louisville, KY WKLO (1973-1980)

Louisville KY WAVG WKJJ, WDJX, WCII, (1980-1988)

Decatur, IL, WDZ, (1980)

Norfolk, VA, WQRK, (1972-1973)

Saginaw, MI, WSAM WSAM-FM, WKNX, (1967-1972)

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