Shavon Jones

Chesapeake, VA *****

ads87j@r.postjobfree.com

+1-757-***-****

Proven expertise in insurance products, service, and customer needs. Familiar with analyzing documentation, liaising between parties, and handling both routine and complex issues each day. Able to identify and resolve concerns while promoting new products and meeting sales objectives. Work Experience

City Carrier Assistant (CCA)

United States Postal Service - Virginia Beach, VA

November 2021 to Present

• Receiving mail from the distribution center and organizing it into an efficient system for sequential delivery

• Delivering mail in a vehicle or on foot along a predetermined route, maintaining the established schedule

• Collecting any outgoing mail on the route and returning it for sorting and delivery

• Maintaining the route even during adverse weather conditions, such as rain, snow, or extreme heat

• Assisting customers along the route with their postal needs, including providing a change of address forms when requested or selling postage to customers requiring it.

• Using a portable scanner to track certain parcels or pieces of mail Office Manager/Night Dispatcher

Freedom Towing and Recovery - Newport News, VA

June 2021 to May 2022

● Scheduling and dispatching drivers, work crews, vehicles, or equipment to appropriate locations according to predetermined schedules, customer requests, or immediate needs

● Relaying information such as work orders or other messages to and from work crews, field inspectors, supervisors, or emergency personnel

● Using telephones, two-way radios, or text messages to contact employees or emergency personnel

● Speaking with supervisors or customers to resolve problems, requests for services or equipment

● Preparing daily work such as schedules

● Preparing work orders for crew or receiving work orders from work crews

● Being in charge of communications within company assigned territories

● Keeping and organizing work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records, and other information Military Customer Service Representative II

Geico - Virginia Beach, VA

December 2020 to June 2021

• Answered inbound calls for Geico’s Military Department and directed to designated individuals or departments

• Documented conversations with customers to track requests, problems, and solutions

• Addressed customer service inquiries quickly and accurately

• Greeted customers to facilitate services, determine service needs, and accurately input orders into electronic systems

• Escalated customer concerns, store issues, and inventory requirements to supervisors

• Reviewed customer data to assess current issues and determine potential solutions

• Informed customers about billing procedures, processed payments, and provide payment options setup assistance

• Reviewed account and service histories to identify trends and issues Administrative Assistant

Caliper Staffing - Norfolk, VA

September 2019 to March 2020

● Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.

● Created and maintained spreadsheets and developed administrative and logistical reports.

● Processed financial documents including contracts, expense reports, and invoices.

● Tracked and submitted employee timesheets to the accounting department for payroll processing.

● Entered invoice data into the company database and updated details, including customer contacts and delivery dates to keep the information current.

● Supported departmental operations, including filing, monthly report preparation, and vendor requisitions.

Patent Access Technician

Children’s Hospital of The King's Daughters - Norfolk, VA December 2019 to February 2020

● Provided clerical and secretarial support for the patient care team and serves as a patient liaison for medical support services.

● Greeted, instructed, directed, and assisted patients and visitors upon arrival to the service area.

● Facilitated the revenue cycle process to include but not be limited to patient registration, insurance verification to confirm active policy, co-payment collection, authorization data entry, and billing inquiry functions.

● Responsible for accurate data collection, documentation, and data retrieval with computerized systems.

● Worked collaboratively with various departments on patient access-related information.

● Conducted pre-registration and entrance verification for CHKD services.

● Provided coverage to assigned registration locations including those outside of primary work location or by task assignment based on operational needs.

Ready Mix Truck Driver

Titan America - Norfolk, VA

July 2019 to September 2019

● Prepared concrete correctly to meet customer requirements.

● Inspected vehicle prior to and after completing each shift, noting any damage or issues in detailed logs Planned efficient routes and adjusted strategies based on current weather and traffic information Washed vehicle and mixer thoroughly and removed concrete buildup

● Consulted with supervisors and dispatch personnel to assess situations, determine appropriate solutions, and make decisions

● Maintained safe driving habits to protect property and the general public on roadways Maintained accurate and thorough documentation of all jobs

● Maintained neat and professional appearance during every shift to promote positive company presence Demonstrated safe driving by observing all road rules, exercising caution in unfamiliar areas, and maintaining vehicle control.

● Obeyed all DOT rules and regulations in addition to local laws and stipulations Transit Bus Operator

Hampton Roads Transit - Norfolk, VA

February 2019 to July 2019

● Obeyed all DOT rules and regulations in addition to local laws and stipulations Provided information to passengers, including route, schedule, and fare information

● Transported passengers on predetermined routes while following local traffic regulations Adhered to company determined schedules and routes to ensure timely arrivals and departures Assisted disabled passengers in boarding and exiting the bus

● Maintained timely adherence to schedules and safety protocols

● Delivered an exceptional level of service to each customer by listening to concerns and answering questions

Radiology Image Management Specialist

University of Virginia - Charlottesville, VA

May 2017 to January 2019

● Developed and labeled diagnostic images and films in accordance with established quality standards, and updated patient records

● Fostered relationships with patients to minimize patient anxiety and distress, and enhance cooperation

● Maintained the highest levels of quality, safety, and patient confidentiality by following hospital and regulatory guidelines when collecting patient information and conducting imaging procedures

● Reviewed physicians' orders to assess patients' medical imaging needs and operated radiologist equipment to capture diagnostic images, including fluoroscopy, x-ray, orthopedic, and CT/CAT scans

● Delivered an exceptional level of service to each customer by listening to concerns and answering questions

● Documented updates to management on renewal progress, at-risk renewals, and renewals forecast

● Planned and executed trauma orders

● Monitored multiple databases to keep track of all company inventory

● Reviewed diagnostic images' quality and filed diagnostic images inappropriate patient records Transit Bus Operator

City of Charlottesville Area Transit - Charlottesville, VA December 2015 to June 2017

● Obeyed all DOT rules and regulations in addition to local laws and stipulations Provided information to passengers, including route, schedule, and fare information

● Transported passengers on predetermined routes while following local traffic regulations Adhered to company determined schedules and routes to ensure timely arrivals and departures Assisted disabled passengers in boarding and exiting the bus

● Maintained timely adherence to schedules and safety protocols

● Delivered an exceptional level of service to each customer by listening to concerns and answering questions

Front Desk Agent

Graduate Hotels - Charlottesville, NV

January 2015 to January 2016

● Warmly greeted incoming guests, issue room keys, and provided information regarding policies and amenities

● Monitored reservations to track incoming parties and special events

● Posted room charges such as food, liquor, and telephone calls based on individual customer actions

● Set guest and group reservations and processed check-ins and check-outs

● Pleasantly answered phone calls and routed to proper guest or department

● Managed all front desk operations for the busy high-volume hotel

● Managed customer complaints and rectified issues to complete satisfaction Material Handler

American Woodmark - Orange, VA

October 2010 to January 2015

Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival

Documented weight and destination production data in detailed daily logs for management review

Positioned lifting devices around loaded pallets, skids and boxes to secure materials for transport to designated areas

Secured loads to prevent shifting or damage to items Coordinated incoming and outgoing shipments and placement of materials to facilitate movement in accordance with scheduling requirements Customer Service Representative

DIRECTV - Huntsville, AL

April 2005 to September 2010

● Answered inbound calls and directed to designated individuals or departments

● Documented conversations with customers to track requests, problems, and solutions

● Addressed customer service inquiries quickly and accurately

● Greeted customers to facilitate services, determine service needs, and accurately input orders into electronic systems

● Escalated customer concerns, store issues, and inventory requirements to supervisors

● Reviewed customer data to assess current issues and determine potential solutions

● Informed customers about billing procedures, processed payments, and provide payment options setup assistance

● Reviewed account and service histories to identify trends and issues Administrative Assistant

Xerox Corporation - Chesapeake, VA

November 2003 to March 2005

● Documented conversations with customers to track requests, problems, and solutions

● Helped customers open accounts, make deposits, update information and carry out a range of routine actions

● Documented and scoped actions taken to resolve issues after service calls

● Enhanced customer satisfaction ratings by efficiently resolving technical, on-site, and account issues

● Resolved customer issues and diffused situations by listening to concerns and developing solutions

● Automated office operations while managing client correspondence, record tracking, and data communications

● Reviewed account and service histories to identify trends and issues Cashier Cook

McDonald’s - Orange, VA

November 1999 to November 2003

● I was confident in approaching and dealing with diverse groups of people.

● Friendly, courteous, and helpful behavior was natural for me to work well as part of a team.

● I effectively communicated skills such as attentive listening, face-to-face verbal communication, and eye contact.

● I maintained high standards of quality and service as well as cleanliness Education

Associate of Applied Science in Health Administration Bryant And Stratton College - Newport News, VA

May 2023

High School Diploma

Orange County High School - Orange, VA

June 2000

Skills

• Microsoft Office expertise

• Patient safety

• Office equipment proficiency

• HIPAA

• Clerical support

• Data analysis

• Inbound and outbound calling

• Call center experience

• Team collaboration

• Public health

• System administration

• Radiology

• Media and recording options

• Diagnostic imaging

• Documentation and reporting

• T3 Military Security Clearance

• Dispatcher

• Medical Office Experience

• Heavy Hauling Experience

• Medical Imaging

• Hospital Experience

• Medical Terminology

• Medical Scheduling

• Word processing

• Administrative experience

• Windows

• Leadership

• Google Suite

• Adobe Acrobat

• Social media management

• Janitorial experience

• Industrial equipment

• Sanitation

• Custodial experience

• Visual Basic

• Analysis skills

• Documentation review

• English

• Operating systems

• Customer support

• Operations management

• Patient monitoring

• Customer service

• Dispatching

• Office experience

• Database management

• Microsoft Access

• Writing skills

• Clerical experience

• Kronos

Certifications and Licenses

CDL B

Passenger Endorsement

Driver's License

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