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Customer Service Crew

San Antonio, TX
October 30, 2022

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Ambitious and results-oriented Director of

Operations with over 35 years of experience,

creating strategic alliances with organizational

leaders to effectively align with and support key

business initiatives. Seeking position in upper-level management to leverage strong leadership and

profitability skills within an organization.


Sonic Let's Shake - Multi-Unit Area Director

San Antonio, Texas • 12/2021 - 04/2022

Cavender Buick GMC West - Sales & Leasing


Backed the operations of general managers

within 6 Sonic drive ins

Developed appropriate action plans to solve

unfavorable sales and or financial trends

Responsible for helping the managers recruit,

train, and look for talented crew members to

move up into management roles

Utilized Hirebridge, Indeed, and other web sites

to recruit managers and employees

Knowledge in Oracle based Micros point of sale

system in generating reports to drive the business in a positive direction

Lessened the stress for the managers by

providing support when shorthanded by

developing crew leaders

Drove business in a positive direction by focusing on basic operations

Made the job enjoyable for the managers and

crew members by focusing on their needs

Took half of my market from negative sales into

positive growth


Strong leadership and communication


• Forecasting and planning

• Conflict resolution

• Teamwork and collaboration

• New product / service launch

• Strategic planning and execution

• Recruitment

• Business development

• Customer service oriented

• Financial oversight

• Restaurant Operations

• Merchandising expertise

• Acquiring clients

• Sale expertise

St. Mary's University

San Antonio, TX • 1990

Bachelor of Arts: Economics &

International Relations


• Graduated Cum Laude


P: 210-***-****


San Antonio, TX • 07/2019 - 12/2021

Bill Miller Bar-B-Q - Director of Operations

San Antonio, TX • 05/1982 - 12/2018

Encourage cross-selling of additional products

and services through relationship-building and

acquire understanding of customer business


Negotiate vehicle prices and secure financing

for customers

Prepared purchase vehicles and complete final


Demonstrate vehicles and features, and

conduct test drives

Offer comprehensive knowledge of vehicle

operations and brand features

Meet customers on lot and in showroom to

discuss available vehicles and options

Respond to customer inquiries via telephone,

e-mail, and text

Assist customers by answering questions and

fulfilling requests

Greet customers and help with product

questions, selections, and purchases including

in-store and e-service transactions

Implement up-selling strategies such as

recommending accessories and complementary

purchases to boost revenue.

Led business operations and collaborated

directly with President, Owners, 17 Area

Managers, and Director of Human Resources to

ensure effective operations and financial

procedures are in place

Exceeded projected sales annually within 79

multi-stores in San Antonio, Corpus, and Austin

Created and implemented strategic business

planning for profitable growth maintaining

averages of 5%+ with customer count improving

5%+ annually

Improved training initiatives for all personnel

levels, including area managers by building

highly exclusive culture to ensure employees

thrive to their full potential

Reviewed financial reports and adjusted business

expenditures to promote profitability

Developed business strategy systems and

procedures to improve quality and efficiency

Administered day-to-day actions of business to

ensure smooth operations such as: quality of

food, speed of service, restaurant environment,

and cleanliness of stores in compliance to safely


Examined and evaluated operational

departments identifying and targeting

opportunities for improvement

Assisted area managers in meeting sales, labor

objectives, and marginal goals to increase

profitability and control cost

Established policies to promote company culture

and vision

Provided staff members with support and training

to achieve top customer satisfaction

Proficiently operated restaurant including

internally, externally, and point of sales systems

• Performed marketing skills to promote growth

Completed new store openings with veteran

employees to ensure positive outcome

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