Customer Service Crew

Ambitious and results-oriented Director of

Operations with over 35 years of experience,

creating strategic alliances with organizational

leaders to effectively align with and support key

business initiatives. Seeking position in upper-level management to leverage strong leadership and

profitability skills within an organization.

PROFESSIONAL SUMMARY

Sonic Let's Shake - Multi-Unit Area Director

San Antonio, Texas • 12/2021 - 04/2022

Cavender Buick GMC West - Sales & Leasing

WORK HISTORY

Backed the operations of general managers

within 6 Sonic drive ins

•

Developed appropriate action plans to solve

unfavorable sales and or financial trends

•

Responsible for helping the managers recruit,

train, and look for talented crew members to

move up into management roles

•

Utilized Hirebridge, Indeed, and other web sites

to recruit managers and employees

•

Knowledge in Oracle based Micros point of sale

system in generating reports to drive the business in a positive direction

•

Lessened the stress for the managers by

providing support when shorthanded by

developing crew leaders

•

Drove business in a positive direction by focusing on basic operations

•

Made the job enjoyable for the managers and

crew members by focusing on their needs

•

Took half of my market from negative sales into

positive growth

•

SKILLS

Strong leadership and communication

abilities

•

• Forecasting and planning

• Conflict resolution

• Teamwork and collaboration

• New product / service launch

• Strategic planning and execution

• Recruitment

• Business development

• Customer service oriented

• Financial oversight

• Restaurant Operations

• Merchandising expertise

• Acquiring clients

• Sale expertise

St. Mary's University

San Antonio, TX • 1990

Bachelor of Arts: Economics &

International Relations

EDUCATION

• Graduated Cum Laude

ERNEST CHAGOYA E: *******@*****.***

P: 210-***-****

Consultant

San Antonio, TX • 07/2019 - 12/2021

Bill Miller Bar-B-Q - Director of Operations

San Antonio, TX • 05/1982 - 12/2018

Encourage cross-selling of additional products

and services through relationship-building and

acquire understanding of customer business

needs

•

Negotiate vehicle prices and secure financing

for customers

•

Prepared purchase vehicles and complete final

delivery

•

Demonstrate vehicles and features, and

conduct test drives

•

Offer comprehensive knowledge of vehicle

operations and brand features

•

Meet customers on lot and in showroom to

discuss available vehicles and options

•

Respond to customer inquiries via telephone,

e-mail, and text

•

Assist customers by answering questions and

fulfilling requests

•

Greet customers and help with product

questions, selections, and purchases including

in-store and e-service transactions

•

Implement up-selling strategies such as

recommending accessories and complementary

purchases to boost revenue.

•

Led business operations and collaborated

directly with President, Owners, 17 Area

Managers, and Director of Human Resources to

ensure effective operations and financial

procedures are in place

•

Exceeded projected sales annually within 79

multi-stores in San Antonio, Corpus, and Austin

•

Created and implemented strategic business

planning for profitable growth maintaining

averages of 5%+ with customer count improving

5%+ annually

•

Improved training initiatives for all personnel

levels, including area managers by building

highly exclusive culture to ensure employees

thrive to their full potential

•

Reviewed financial reports and adjusted business

expenditures to promote profitability

•

Developed business strategy systems and

procedures to improve quality and efficiency

•

Administered day-to-day actions of business to

ensure smooth operations such as: quality of

food, speed of service, restaurant environment,

and cleanliness of stores in compliance to safely

regulations

•

Examined and evaluated operational

departments identifying and targeting

opportunities for improvement

•

Assisted area managers in meeting sales, labor

objectives, and marginal goals to increase

profitability and control cost

•

Established policies to promote company culture

and vision

•

Provided staff members with support and training

to achieve top customer satisfaction

•

Proficiently operated restaurant including

internally, externally, and point of sales systems

•

• Performed marketing skills to promote growth

Completed new store openings with veteran

employees to ensure positive outcome

•

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