Administrative Manager Customer Service

LATEEF JAMIU FUNMINIYI

Logistics/Supply Chain Enthusiast

Profile

Having worked with various reputable organizations with different manners of responsibilities has enabled me the opportunity to develop an extensive administrative, management and leadership experience. Enhanced my skills in diverse functions of deliberate decision making, coordination, customer/client relations, negotiation, multitasking, troubleshooting, resolution mechanism, team playing among others.

Am well comported, constructive, highly articulated and well organized in my dispositions. Privileged to underwent series of customer service, leadership cum management training. Worked and trained under people of vast experience thereby believe in training others, lead by sharing knowledge, and delegate without micromanaging.

Being a growing technocrat and transportation enthusiast, I’ve ensured my track records are clean with a good recommendation.

Currently, I am available and open to new opportunities in a more enabling, challenging and competitive environment that gives room for self expression, innovation, to contribute my quota of intellectual prowess towards achieving a set goals and as well up my professional development.

Lagos, Nigeria

+234 907-***-****

+234 806-***-****

*************@*****.***

18, Kogberegbe Str, Behind Ojota New Garage (Interstate Bus Terminal) Ojota, Lagos.

Date of Birth: 02/03/1991

Gender: Male

Marital Status: Single

State of Origin: Osun

Faith: Islam

EMPLOYMENT HISTORY

1.D-Polan Limited - Transport Service Provider (Fleet of Staff Bus)

1, Otunba Oladele Boulevard, Ogudu, Lagos, Nigeria.

Post Held: Fleet Administrative Manager - January 2022 till date.

Responsibilities:

Coordinate and monitor drivers to avoid staff lateness.

Ensure all vehicles are in good condition before closing time.

Administer and monitor fuel usage.

Ensure timely response to vehicle faults by calling technicians to fix faults before closing time or either arrange for an alternative if vehicle is not going be ready before closing time.

Supervise mechanics on routine maintenance and accidental repairs.

Also negotiate price with the commercial parts vendors and other consumable inventories, and ensure quality parts are being sourced and properly fixed.

Daily operation report to the GM and MD

Ensure accurate and updated fuel and maintenance records

Ensure drivers’ adherence to the client policies and regulations within and outside the clients premises.

Ensure daily preventive routine check is carried out on vehicles.

Ensure all vehicle documents are up to date.

2.HAULAGE EXCHANGE LOGISTICS - (A subsidiary of Omeja Golden Investment Limited)

Block 14, suit 4 & 5, Odua International Model Market Complex,

Ojota, Lagos, Nigeria.

61, Jelkins Road, E 13 8 NR, London. https://www.haulageexchange.ng/index.html

**@***************.**

Post Held: Logistics Admin Officer - August 2020 to Sept. 2021

Responsibilities:

Coordinate and monitor drivers, ensure the security and safety of fleet by arranging GPS based tracking system and always monitor vehicle locations on the GPS map to minimize idling and enhance trucks turnaround time (TAT).

Ensure drivers’ legal compliance with the vehicle usage policy and working time directive/schedule.

Send daily and weekly operational report updates including record on fuel usage, fleet maintenance and general logistics operation.

Preparing and presenting clients billing and invoicing for payment and follow up to fast-track payment.

Attending staff safety training, customer service seminars and webinars. Also organize periodic retraining programs and safety awareness for drivers.

Responding to drivers’ complaints by providing rescue supports and arrange for quick alternative in the event of downtime to ensure timely delivery of goods.

Planned routes (route optimization) and load scheduling for multi-drop deliveries.

Responsible for registration and documentation of company’s fleet and outsourced trucks (third parties) which included updating and filing of trucks papers and ensure they are up to date. Also maintained confidential information.

Interview and recommend new drivers for an engagement.

Coordinate loading activities at the warehouse

Time to time follow up with drivers and ensure trucks are packed in a safe and secured environment for trucks and goods safety purpose.

Maintain appropriate records, files and archives related to fleet operations including maintenance and repair details, inventories and invoices, accident/incident reports. Ensure vehicle logbooks are up to date, and other relevant fleet data are properly documented for management use.

Manages activities throughout the order fulfillment and transportation cycle to make sure established deadlines are met.

Time to time follow up with drivers and ensure trucks are packed in a safe and secured environment for trucks and goods safety purpose.

Supervised the loading, deliveries and shipment of products and packages

Provide information to customers about the status of their orders

3.CARPARTSNIGERIA AUTOMOBILE LIMITED

140, Borno Way by Abeokuta Street, Ebute Metta, Lagos, Nigeria.

www.carpartsnigeria.com

Post Held: Fleet Executive Supervisor

January 2019 – August 2020

Responsibilities:

Monitor driver’s daily activities. Ensured compliance vehicle preventive maintenance and periodic check-up. Ensure Trucks are always in good condition.

Ensuring compliance with vehicle maintenance schedule, supervise truck repairs and give progressive update and reports on maintenance and repairs.

Responsible for drivers and truck daily daily status and activities updates.

Ensured vehicle faults and incidents are being reported on time and forward to the Head of Unit for job order authorization.

Supervised the maintenance and repairs of fleet and other technical support equipment and ensure and the right parts are sourced for maintenance, repairs/replacement are properly done in a cost-effective manner. Regularly reporting progress on maintenance of trucks.

Creating and maintain a lasting relationship with clients.

4.BCL FACILITY MANAGERS LIMITED - A subsidiary of

Consultants Collaborative Partnership CCP.

(A building consulting firm)

Plot 17, Block 25, Chief Abiodun Yesufu Way, Oniru, Victoria Island, Lagos. www.consultantscollaborative.com

Post Held: Assistant Facility Manager January 2018 – February 2019

●Managing and maintaining some basic facilities to ensure they are always in functional state for tenant's consumption and convenience such as electrical power supply (public and generator power), swimming pool, water treatment and sewage treatment plant, fitness lounge (gym) etc. Also to immediately report any arise issues and communicate with the maintenance contractor in-charge of various areas.

●Supervising the maintenance and repairs performed by contractors, ensure swift response to issues and report defects on any repaired work.

●Carrying out administrative tasks such as cheque and cash lodgment, organize a filing system for important and confidential documents.

●Preparing detailed daily/weekly maintenance reports and making written recommendations.

●Investigating the availability and suitability of options, negotiating price and comparing costs for required goods or services for office supplies, equipment maintenance and providing recommendations for actions regarding preventive maintenance and repair of company’s assets.

●Managing and coordinating essential services such as security, parking control, cleaning and wastes disposal.

●Inventory taking of supplied items and ensuring proper storage of useful items.

5.GOVERNMENT GIRLS COMMERCIAL SECONDARY SCHOOL, TAMBUWAL, SOKOTO (NYSC)

Post Held: Teacher/Instructor - Civic Education

January 2017 - December 2017

EDUCATION

●Bachelor of Transport Planning and Management,

Tai Solarin University of Education. Ijagun, Ijebu-Ode, Ogun State. 2012 - 2016

●Certificate of National Service. Sokoto State (NYSC). 2017

●Diploma in Computer Studies (Office package).

Usmanu Danfodiyo University, Sokoto. 2017

●Certificate of Competency

Vehicle Tracking and Fleet Management (level 2)

Citywatch IT Solutions, Victoria Island, Lagos. 2019

AREA OF EXPERTISE / SKILLS

Extensive knowledge of the transportation industry, vast in all areas of logistics operation and supply chain management.

Excellent gesture about legal, safety, regulatory and compliance as regards logistics and supply chain operations.

Proficient in the use of IT packages (Microsoft Office) and electronic communication methods.

Good geographical knowledge and route optimization.

Tactical, diplomatic, and calm in dealing with tired drivers and disgruntled customers.

Good administrative and customer service skills.

conflict resolution skills with good intuition to judgement.

Pragmatic leadership acumen,

Good communication, negotiation, and numeracy skills

Clear understanding of budgeting and financial acumen.

CAREER ACCOMPLISHMENTS

I was selected as the ambassador for my company to singlehandedly oversee the general activities of the fleet operation throughout the absent of the general manager and was nominated for the position of the operation manager.

Successfully managed logistics operation, attended to about 15 trucks and drivers, resolving complaints and managed situations coupled with rigorous administrative tasks in the absence of the operation manager.

Brought onboard new vendors and truck owners (third parties) hence, increase company’s productivity and profit.

Negotiated with a parts vendor, thereby, saved the company costs on maintenance. Converted the reporting system from manual to automatic, consequently, increased reporting efficiency. Under my supervision, had 7 junior logistics officers, including industrial trainee students and numbers of drivers.

PERSONAL DETAILS

LANGUAGE

English and Yoruba

HOBBIES

Traveling, Researching, Imparting knowledge, Reading.

REFERENCES

Mr. Peter Osanubi

Logistics Manager

TGI Distri

Block 25, Plot A, Block B, Ilupeju Industrial Estate, Oshodi-Apapa Expressway, Lagos *****.*******@********.*** +234 806-***-****

Mr. Kaura Saleh

Chief Security Officer (C.S.O)

Dangote Port Operation

1st Floor Old N.P.A Building, Apapa Wharf, Apapa, Lagos.

***********@*****.***

+234 803-***-****

+234 809-***-****

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