Data Entry Medical Billing

CAMMY GREGORY

Mount Vernon, GA *****

706-***-**** - **************@*****.***

PROFESSIONAL SUMMARY

Hardworking employee enthusiastic about learning job related fields inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. SKILLS

Traffic Laws and Regulations

Compliance Regulations

GPS Navigation

Performance Goals

Dependability and Honesty

Verbal and Written Communication

Valid Driver's License

Customer Service

Delivery and Shipment Records

Customer Experience

Customer Relationships

Customer Accounts Management

Ability to Lift 50 Pounds

Efficiency and Time Management

Product Loading

Time Management

Attention to Detail

DOT Compliance

Product Handling

Vehicle Cleaning and Maintenance

Loading and Unloading

Delivery Verification

Driver Management

Document Delivery

Vehicle Inspection

Shopping Orders

OSHA Standards

Mileage Tracking

Customer Deliveries

Insurance Requirements

Strong Working Relationships

Sales and Promotions

Efficient Routing

Order and Refund Processing

Data Entry and Maintenance

Call Documentation

Customer Account Management

Responding to Difficult Customers

Customer Data Confidentiality

Courteous with Strong Service

Mindset

Upselling Products and Services

Issue and Complaint Resolution

Efficient and Detail-Oriented

Calm and Professional Under Pressure

Upbeat and Positive Personality

Understanding Customer Needs

Inbound and Outbound Calling

PCI (Payment Card Industry)

Correcting Discrepancies

Call Transfers

Credit Card Payment Processing

Information Inputting

Answering Customer Questions

Microsoft Exchange

Report Preparation

Report Creation

Customer Service and Assistance

Customer Needs Assessments

Pre-Trip and Post-Trip Inspections

Teamwork and Collaboration

Quality Assurance

Customer Satisfaction

Order Picking and Processing

Product Distribution

Excellent Sense of Direction

Telephone Management

Auto Dialers

Computer Proficiency

Establishing and Maintaining

Customer Relationships

Microsoft PowerPoint

Online Chat

Excellent Attention to Detail

Administrative and Office Support

Proficiency in Microsoft Office and G

Suite

WORK HISTORY

08/2019 to Current Delivery Driver

Door Dash And Grub Hub – Macon, GA

Completed on-time deliveries by choosing best and most efficient routes. Operated vehicle safely in highly congested areas with no traffic violations. Completed rush deliveries on tight timetables to satisfy customer needs. Delivered packages to customer doorsteps and business offices. Communicated customer complaints, requests and feedback to company management for swift resolution.

Contacted customers prior to delivery to confirm and coordinate delivery times. Fostered positive working relationships with regular customers. Loaded truck and properly secured items to prevent damage for deliveries. Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.

Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.

Verified daily deliveries against shipping instructions before delivering to customers.

Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.

Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.

Kept and studied detailed mileage and fuel reports to track overall fuel costs. Worked overnight shifts during peak periods to meet coverage needs. Maintained organized, clean and professional vehicle to protect company reputation with customers.

Successfully avoided time delivery delays by carefully planning best routes. Determined quickest and safest routes for delivery by using effective planning and organizational skills.

Planned delivery routes and most efficient methods of distribution. Kept detailed records of deliveries and money received from customers. Mapped out destinations ahead of time to ascertain quickest and safest routes for delivery.

Documented mileage, deliveries, pickups, customer issues and damages. Minimized company liability and risks to loads by obeying traffic laws. Used GPS system to plan travel routes in accordance with bulk cargo transportation laws.

Reviewed routes and expected delivery time frames to determine order of deliveries.

Planned optimal routes based on GPS software and knowledge of local traffic patterns.

Loaded and unloaded various delivery vehicles with correct order and balancing. Checked loads against documentation before completing final delivery at destinations.

Maintained contact with dispatching team and management for open communication about delays or other delivery issues. Completed inspections daily to identify needed upkeep on vehicles and document performance concerns.

Completed routine maintenance on truck to keep in working order. Collected $Amount in payments for completed deliveries and services daily. Handled basic upkeep and emergency repairs on delivery vehicles. Maintained consistent on-time delivery record with 96% of orders arriving ahead of schedule.

06/2022 to Current Delivery Driver Supervisor

Roadie – Macon, GA

Assigned and recorded job Numbers for Number jobs per shift. Completed on-time deliveries by choosing best and most efficient routes. Completed rush deliveries on tight timetables to satisfy customer needs. Operated vehicle safely in highly congested areas with no traffic violations. Delivered packages to customer doorsteps and business offices. Communicated customer complaints, requests and feedback to company management for swift resolution.

Contacted customers prior to delivery to confirm and coordinate delivery times. Loaded truck and properly secured items to prevent damage for deliveries. Fostered positive working relationships with regular customers. Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.

Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.

Verified daily deliveries against shipping instructions before delivering to customers.

Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.

Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.

Kept and studied detailed mileage and fuel reports to track overall fuel costs. Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.

Worked overnight shifts during peak periods to meet coverage needs. 10/2000 to 12/2007 Collections Specialist

Charter Lake Hospital – Macon, GA

Negotiated to collect balance in full.

Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.

Processed payments and applied to customer balances. Counseled debtors on payment options and arranged installment agreements. Achieved performance goals on consistent basis.

Maintained high volume of calls and met demands of busy and productive group. Monitored accounts for compliance with established payment plans and flagged non-compliances.

Used probing techniques to determine debtors' reasons for delinquency. Researched accounts and completed due diligence to resolve collection problems. Worked in call center environment handling manual and automatically dialed outbound calls.

Used skip tracing and other techniques to locate debtors. Trained new team members on scripts, company services and collection strategies. Recorded all information regarding financial status of customers. Processed payments and contracts on accounts.

Discussed options with delinquent clients in terms of proposed solutions or foreclosure.

Used scripted conversation prompts to convey current account information and obtain payments.

Set up drafts and processed immediate payments after conducting thorough research and analysis of account.

Helped clients plan payoffs for home equity, mixed-use and multi-family loans. Collected documents and made portfolios for collections accounts. Managed post-petition payments for bankruptcy cases and worked with legal departments to determine appropriate proceedings.

Created documents for court such as affidavits, modifications and forbearance agreements.

01/2008 to 03/2015 Medical Billing Supervisor and Customer Service Supervisor Charter Central Billing Office – Macon, GA

Devised new methods to improve billing workflows.

Assisted patients by determining financial assistance available and setting up payment plans.

Analyzed medical records to satisfy insurance company mandates. Enforced operational compliance with state and federal laws and Joint Commission standards.

Posted charges, payments and write-ups for cardiovascular procedures. Reviewed outgoing bills for eligibility and accurateness. Researched and followed up on denied insurance claims. Followed up on legal claims.

Complied with HIPAA privacy and security regulations to protect patients' medical records and information.

Confirmed backup and proper storage of sensitive information in event of data breach or outage.

Verified proper ICD-9 coding on claims.

Participated in workshops and other training opportunities to remain current on billing procedures, regulations and industry updates. Reviewed services rendered and completed to reconcile codes. Scheduled patients in Medical Manager System.

Oversaw billing for Medicaid PCA, waiver and skilled claims, commercial insurance and private pay clients.

Submitted electronic and paper claims to insurance companies, Medicare and Medicaid to collect medical payments.

Maintained current accounts through aged revenue reporting. Communicated with insurance providers to resolve denied claims and resubmitted. Collected payments and applied to patient accounts. Filed and updated patient information and medical records. Delivered timely and accurate charge submissions.

Trained new employees on multiple medical billing programs and data entry software.

Prepared accounts with past due balances and transferred those cases to collection agency.

Liaised between patients, insurance companies and billing office. Orchestrated medical coding, payment posting, accounts receivables and collections.

Managed billing calendar and scheduled claims for payments. Set up and maintained new electronic billing system. EDUCATION

2015 N/A: Psychology

Phoenix University - Phoenix, AZ

05/1989 GED: General Studies

J. P. Taravella High School - Coral Springs, FL

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