Segu Venkata Sowmya

Sr. Quality Engineer

Email: ads82v@r.postjobfree.com Phone: +1-207-***-****

LinkedIn: https://www.linkedin.com/in/sowmyasegu/ Location: Portland, OR Professional Summary

● 5+ years of Experience in Software testing with expertise in performing Manual Testing of CRM, Web, Native Mobile Applications (Android and iOS), API testing and Database testing for Enterprise customers in Healthcare, Technology and Utility services industries.

● 2 Years of experience in Automation testing of web applications using Selenium.

● Performed End-to-End Salesforce Sales Cloud, Service Cloud, Integrations and validated the Data sync from external applications to Salesforce.

● Experienced in preparing the Overall Testing Strategy for the Project, Release Planning, Capacity Planning, Defining the Testing Standards, Tools and Test Plans for Functional, Regression, Integration, UAT and Go-Live Testing, Recommended Tools to the Leadership and Project Teams.

● Improved the overall Quality of the Application by defining the clear Acceptance criteria and Test Cases, training the QA team members with the business requirements and by using Shift-left testing approach to perform the testing as soon as the Development work for a functionality is completed which helped in identifying and reporting of the defects in early stages which eventually reduced the overall time to release and enhanced the quality of the Product.

● Led Triage calls with Dev Teams on Critical tickets for Release and communicated the action plan to Project Team and Business Stakeholders by coordinating with Development team.

● Experienced in presenting the Daily status of the Bugs logged, collaborating with the Dev team on the Bug Fixes and planning the Testing work for the fixes and prioritizing any ad-hoc Testing request based on the Priority.

● Experienced in Presenting the Incremental Product to Business Stakeholders during every Sprint and prepared the Training Content for End users.

● Led Team of Quality Engineers on their on-boarding journey, mentoring them with the Testing Frameworks, sharing the business knowledge, Overall Product functionality and in writing Test cases, logging bugs.

● Experienced in implementing Automated Test scripts using Selenium Web driver, TestNG, Hybrid, Cucumber framework using Java using POM

● Experienced in Working with CI/CD tools Jenkins, Gitlab.

● Experienced in performing Database testing in Data warehouse projects using MSSQL.

● Knowledge of mobile and web software QA methodologies and processes.

● Experienced in performing API testing using Postman for RESTful APIs, Written test scripts in Postman using JavaScript Chai BDD Framework.

● Experienced in checking the Network logs using Fiddler, Charles Proxy and identifying the System Logs and Crash logs using XCode for iOS devices and Android Studio, ADB for Android devices.

● Proven ability to manage multiple projects at a time, had an experience of leading Web and Mobile apps Testing efforts for 4 different projects at a time.

● Experienced in Agile and Waterfall Software Development Life Cycle (SDLC) methodologies. Skills

Languages

SQL, Java, JavaScript

Tools

MSSQL, SOAP UI, Postman, Azure, Testrail, Jmeter, Selenium Webdriver, Jira, Android Studio, Xcode, Charles proxy, Eclipse IDE, Salesforce Data Loader, Developer Console, Workbench, Jenkins, Gitlab

Certifications

• Salesforce Certified Administrator

Education

Bachelor’s from Pragati Engineering College, India in 2015 Professional Experience

Evolent Health Mar’21 – Dec’21

Role: SDET

The goal of the Project is to maintain the Patient/Member information along with their dependents details, Insurance Plan details, Eligibility and benefits information in Salesforce by reading the inbound 834s (transaction set represents a Benefit Enrollment and Maintenance document) from Liston application and transforming those raw files(834) into different objects to maintain Member details, Benefits(COB) and Hold conversion after applying the business and transformation rules in Salesforce.

Responsibilities:

● Participated in User stories grooming and in defining the Testing Plan, tools, release timelines, based on these details implemented the Testing Strategy, Test scenarios and Test cases.

● Wrote SQL queries to retrieve data from multiple tables for the raw data from Liston Application and compared that data with what resides in Salesforce Application by extracting the data through Data Loader and by running SOQL queries in Developer Console.

● Created Test cases for Salesforce application, member pipeline, which involves creation of different conversion files like HOLD, COB, member conversion files.

● Processed EDI 834 with various scenarios and validated the data in Salesforce by running SOQL queries and by checking the data in the Salesforce application through UI.

● Tested the Salesforce Application that is implemented for internal Users to see the Patient/Member information along with their dependent’s details, Insurance Plan details, Eligibility, and benefits information, verified that the users can see the data that they have access to and verified that the converted data is as per the defined rules and no details are missing after the transformation from Liston to Salesforce.

● Tested Salesforce API’s using Postman tool, wrote test scripts using JavaScript Chai BDD Framework to validate the API’s.

● Mentored team of Quality Engineers with the processes, tools to use and guided them with the Salesforce Application flow to navigate to various records for validation and to perform actions in Salesforce.

● Provided daily QA status report to Product Owner and Project Manager.

● Performed Blackbox testing including Smoke, Sanity, Regression, Integration, Functional testing.

● Raised bugs with detailed steps to reproduce and kept track of defects on Azure.

● Closely worked with Product owner and developers to deliver quality builds on-time.

● Performed Regression testing after each Salesforce release (Summer, Spring, Winter) in the Prerelease sandboxes and Sanity testing in Production org to make sure the existing functionality is not impacted, reported any bugs to the development and worked with dev team and salesforce support in reproducing the steps in new vs old release orgs. Krify Software Technologies Pvt ltd Jan’19 - Mar’21 Role: SDET

Worked on testing Web applications which were implemented using Salesforce, PHP, WordPress, Java technologies and Mobile applications implemented for Android and iOS platforms. Responsibilities:

● Led workshops with Client and Development Teams for Requirements Gathering, understanding the Timelines on the deliverables and build timelines, based on these details implemented the Testing strategy for 15+ applications (web and mobile apps) over a period of two years.

● Prepared the Overall Testing Strategy for the Project, Release Planning and Capacity Planning.

● By working with Product management and Client’s Engineering team defined the Testing Standards, Tools and Test Plans for Functional, Regression, Integration, UAT and Go-Live Testing and presented the overall testing strategy to the client’s leadership team.

● Identified the test cases to be automated for regression phase and executed them using selenium web driver for web applications

● Led team of Quality Engineers and guided them with the tools, application knowledge also assignment of the work and took care of the testing deliverables of the Projects.

● Performed testing of Sales Cloud, Service Cloud and Quote to Cash functionalities on Salesforce application.

● Presented the daily status of the Bugs logged to Product Management team and worked with the Dev team on the Bug Fixes and planned the Testing work for the fixes.

● Prepared test plans, test scenarios, test cases and executed them, logged the defects in Jira and led triage calls with the Development team for the bugs that are blockers for UAT and go-live.

● Designed and implemented Selenium Web driver automated test cases with Hybrid, Cucumber framework for Regression testing of Web applications

● Presented the Applications walkthrough of the incremental product in Sprint Demos and prepared the training content for UAT to guide Business users.

● Performed Integration testing scenarios where data sync happens between Mobile and Web applications in near-real time and tested the APIs using Postman application, wrote test scripts using JavaScript Chai BDD Framework.

● Generated the Network Payload logs of the Mobile app using Charles Proxy tool to verify the parameters are being sent in the Payload as per requirement.

● Generated the System Logs – Fatal, Error using Xcode Simulator for iOS devices and Android Studio, ADB for Android devices.

● Closely worked with developers to explain the defects logged on Gitlab and liaised between development team and client to share the latest status on the defects.

● Mentored other test engineers to continuously improve processes and provided recommendations on the testing approaches.

● Performed Blackbox testing includes UI testing, DB Testing, API testing using Postman, functional testing and performance testing using JMeter

● Prepared release notes and sign off documents at build delivery time. Infor India Pvt ltd June’15 - May’17

Role: Cloud Associate Administrator and Tester

Responsibilities:

● Worked on the Support cases raised by the Infor CRM customers in the Performance and Org Health areas, analyzed the problem areas which caused the Performance/CPU Usage spike on the org and shared insights with customers to reduce the CPU usage.

● Monitored the Org Health of Infor CRM customer orgs’ using Halcyon, Ion tools and took the corrective actions to avoid any outages on the server.

● Implemented Test Cases for Lead to Order flow, executed the test cases which involved creating and updating Leads, Accounts, Opportunities, Quotes and Orders and validation of defined business rules for various flows.

● Performed Functional Testing, Smoke, Regression, Sanity Testing for Infor CRM Application.

● Logged the Bugs on Jira and worked with Product Development teams in explaining the defects logged.

● Worked with Onshore USA and Offshore teams to explain the defects logged and the testing status for each sprint.

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