JoAnna M Ruggles

**** ****** **** ● Swartz Creek, Michigan 48473 ● 810-***-**** ● ads82p@r.postjobfree.com

SKILLS

Strong communication and interpersonal skills with the ability to act as a resource to provide customer service in a courteous manner with diverse groups of people

Organizational skills sufficient to prioritize work and complete assignments accurately either independently or as part of a team

Giving full attention to what other people are saying, taking time to understand the points being made and asking questions as appropriate

Actively looking for ways to help people and being aware of others' reactions

Understanding written related documents

Ability to process high volume and exercise good judgment and discretion in handling confidential materials

EDUCATION & TRAINING

Medical Insurance Billing and Office Administration

August 2013

ROSS MEDICAL EDUCATION CENTER

Flint, MI

PROFESSIONAL EXPERIENCE

Medical Billing Clerk

October 2013 - December 2013

DR. PATRICK CHANG - INTERNSHIP

Grand Blanc, MI

Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.

Comply with federal, state, and company policies, procedures, and regulations.

Access computerized financial information to answer general questions as well as those related to specific accounts.

Perform financial calculations such as amounts due, interest charges, balances, discounts, equity, and principal.

Perform general office duties such as filing, answering telephones, and handling routine correspondence.

Customer Service Representative

January 2007 - October 2007

HR CALL CENTER

Jackson, Michigan

Converse with customers by telephone to provide information about services

Maintained records of customers interactions and transactions

Made appropriate changes to resolve customers problems

Determined charges for services requested, collected payments, and arranged for billing

Waitress

June 2008 - May 2011

Cracker Barrel June 2008 – June 2011

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Write patrons' food orders, or enter orders into computers for transmittal to kitchen staff

Check with customers to ensure that they are enjoying their meals and take action to correct any problems

Prepare checks that itemize and total meal costs and sales tax

Clean tables or counters after patrons have finished dining

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