Army Officer Customer Service

John P. Koval

***** ******** ****** *.*.

Hartville, OH. 44632

Home: 330-***-****

Cell: 330-***-****

****.*********@*****.***

Professional Summary

Twenty six years’ experience as a US Army Officer and government civilian. Development of proficient knowledge and skill in logistical planning/movements, time management, personnel management, operational planning and organization. Responsible for the planning and execution of the commensurate fiscal responsibilities for all of the aforementioned functions. Results oriented individual, with an unparalleled understanding of Human Resource Operations for both the military and civilian work force. As a Human Resource Specialist, had the responsibility for managing over 500 personnel and their files and organized all aspects of training for the organization. Excelled in Power Point presentations and the briefing of senior personnel in a high stress work environment where ambiguity was present as a result of on-going operations both state-side and deployed forward in combat environments. Successfully completed a distinguished military career as a Major in the US Army. During that time excelled in the knowledge of operational and strategic logistical movements, operational planning, and dynamic problem solving activities. Extensive military and civilian training with a substantial working knowledge of numerous policies and procedures, government structures and processes, employment laws and regulations, union and employee relation principles, civil service rules and regulations, and general office practices and procedures.

• Planned all aspects of military logistical movement, meeting all anticipated and future operational needs based on historical trends

• Mentored personnel to ensure they were proficient in areas of movement and billing requirements, as well as reporting on the status of projects in multiple locations

• Mentored and coached Soldiers and civilians in the selection and application of appropriate problem solving methods and techniques

• Lead a core team of personnel in identifying, distributing, and balancing workloads among employees

• Reviewed and completed the Import/Export Internal Self-Assessment Tool within the required time frame

• Represented my organizations in assisting supervisors and managers to obtain resources and secure information for decisions affecting operations Employment History

John P. Koval

United States Army 1990-2012

Supervisor/Staff Administrator (Department of the Army Civilian) Senior Simulation Specialist

Staff Operations and Training specialist

US Army Reserve Unit Administrator

YRC 2012 -2014

Deliver products to a customer in a timely manor.

Servery Company 2014-2015

Plan and servery home property for sales to customers from commercial properties to personnel properties.

Hartville Elevator 2016-2020

Customer service and sales representative help with food products with animals and seed products

Additionally highered for the purpose of fuel delivery of home heating oil and service to a number of additional accounts farms and small businesses. Plan and coordinate fuel for keep fill customers schedule and manage all aspects of the company of truck maintenance and service.

CDL Drivers endorsements.

Current phyisical

Tanker

HAZMAT

Triples

Education

• Bachelor of Science Park and Recreation Management, Kent State University (KSU), Ohio

• Command General Staff College, Fort Dix, New Jersey

• Company Commander Course, Fort McCoy, Wisconsin

• US Army Field Artillery Officer Basic Course, Fort Sill, Oklahoma

• Flight Technology Training, Single Engine Certification, FAA Licensed, KSU, Ohio

• Marlington High School, Alliance, Ohio

• Intermediate Level Education, Cleveland Ohio Senior Field Grade Officer Course in Global Planning

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