Customer Service Representative

Sophia Ortiz

Boca Raton, Florida 484-***-****

***************@*****.***

Objectives

To diversify professional skills while building business experience. Refine ability to work calmly under pressure and multi-task while learning and applying new concepts to achieve strategic goals. Experience

Berks Tax & Business Services, West Lawn, PA

February 2021- May 2021

· Took all incoming phone calls for two office locations and helped customers with various tasks related to scheduling, billing, tech support, and general customer service

· Assisted customers with tax intake forms

· Updated office schedule

· Assisted in bookkeeping data-entry

· Scanned all tax documents in secure tax software

· Shipped and received packages and opened and distributed mail Roth Staffing, Boca Raton, FL

January 2020- July 2020

·Assisted clients in a B2B setting in obtaining title and registration for vehicles purchased by out-of-state customers

·Coordinated title and registration paperwork through continuous communication with DMVs across the continuous US and the dealerships that sold the vehicle

·Requested temp tags on behalf of dealerships and their customers

·Communicated daily with department leaders, dealerships, and DMVs via phone call, email, and fax to ensure timely processing of title and registration

·De-escalated irate dealership representatives to ensure continued business

·Maintained neat and orderly files of client’s documents to be sent to DMVs Teleperformance, Boca Raton, FL

July 2019- January 2020

· Took incoming phone calls and helped customers with various tasks related to billing, tech support, and general customer service

· Built connections with customers to retain customer loyalty and satisfaction

· Transferred phone calls to appropriate departments when necessary

· Deescalated irate customers to find solutions and retain business Macy’s, Boynton Beach, FL

Jan 2019- July 2019

· Performed cashier duties and worked the sales floor assisting customers in various departments as well as maintaining empty fitting rooms and fulfilling online orders

· Built connections with customers on the sales floor to identify and meet customer needs while making sales goals

· Helped solve issues with customers at customer service desk and on the sales floor

· Enrolled customers into store loyalty program and store credit card

· Answered customer calls and completed purchases over the phone Florida Atlantic University, Boca Raton Florida

September 2018- May 2019

Student Programming Intern

Sophia Ortiz

Boca Raton, FL 33487 484-***-****

***************@*****.***

2

· Performed front desk duties (taking messages for supervisors in-person and over phone, transferring calls to appropriate supervisors or other departments, directing students into various departments in the building)

· Performed routine office errands (refilling printer paper, making copies, creating flyers, signing students into the office)

· Entered survey data into online databases

·Created monthly informational bulletin boards

·Advertised office events via monthly tabling on campus

·Facilitated student discussion forums

· Researched and presented topical cultural issues and presented information at WeLead conference Kohl’s, Wyomissing, PA

December 2016- August 2018

· Performed cashier duties and worked the sales floor assisting customers in every department as well as maintaining empty fitting rooms and fulfilling online orders

· Responsible for restocking the store on an as-needed basis

· Helped solve issues with customers at customer service desk and on the sales floor

· Trained new associates in the omni-fulfillment (online orders, store replenishment, stockroom purging of merchandise) department.

· Answered customer calls in a timely and efficient manner.

· Assisted in store organization (moving fixtures and merchandise, changing mannequins when necessary) Education

Florida Atlantic University, Business (Marketing)

August 2018- May 2021 (Anticipated) Cumulative GPA: 3.87 Reference

Marlynn Lopez, Florida Atlantic University

******@***.***

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