Scheduling Coordinator Billing Administrator

JESSICA R. RING

***** ***** **. ***** ****, IN 574-***-****

SUMMARY:

Schedule/Coordinator/HR Generalist Orientate, Train and Supervise Personnel

Keep trusted confidential information organized Clerical, Bookkeeping, and Payroll

Internal and External Customer Relationships Resourceful Problem-Solving

EXPERIENCE:

RESOURCE LIGHTING, Chesapeake, VA August 2014 –July 2015 Operational Manager

HR/Employee Development, Sales/Financial Reporting, Accounting, Software/IT and Equipment.

Continually identify and implement best practices to maximize revenue generation.

Streamline processes and effectively minimize hours of processes.

Develop, document and report plans/strategies for defined objectives and executed to completion.

Delegate actions to team members and outside service providers, while maintaining ownership of objectives.

FOUR WINDS CASINO RESORT, New Buffalo, MI August 2007 - March 2014 Scheduling Coordinator

Effectively scheduled up to 450 multi-skilled employees in a fast paced, customer focused, 24/7/365, environment.

Directly managed clerical staff including hiring, orientation, training, and evaluations.

Efficiently adjusted staffing levels based on fluctuating business demand impacted by seasonality, revenue trends, weather, local events, and in-house promotions to achieve optimal staffing levels.

Organized the implementation and use of a scheduling software that accounted for hundreds of employees, with multiple configuration variables, across multiple properties, that produced labor work schedules that fully integrated across several departments.

Accurately tracked, recorded, and filed attendance, hours worked, and employee information to ensure adherence to company standards, policies, and procedures.

Maintained superior internal customer service through fair and equitable schedules, ride-share accommodations, along with the coordination of ongoing employee needs, directed employees of non-routine question to company resources.

Human Resources Representative February 2007 – August 2007

Assisted the Employment Managers in all aspects of the employment functions Recruited, interviewed and hired/recommended staff members prior to grand opening, with over 2,500 positions to fill.

Conducted background and credit checks.

Updated HRIS as required.

Processed employment paperwork to initiate insurance, social security reporting, and payroll deductions.

K'S MERCHANDISE, Mishawaka, IN October 2006 - February 2007 Assistant to District Manager

Promoted to corporate-level position during final 4 months of going-out-of business to take on full responsibilities of assigned store.

Human Resources Manager July 2004 - October 2006

Recruited, screened, interviewed and hired personnel to maintain a staff of 100+ employees; tracked seasonal business fluctuations, turnover, and sales forecasts.

Developed weekly/monthly schedules for all departments. Incorporated vacations, call-offs, FMLA, and policy procedures.

Conducted new employee orientations and set up/maintained all personnel files.

Enrolled new employees in insurance plans and benefit programs.

Produced timekeeping and payroll reports for corporate HR. ROWE & ROWE ATTORNEYS AT LAW, South Bend, IN May 2003 - July 2004 Billing Administrator

Reviewed and documented attorneys transcriptions to verify and process billable hours and payments.

HOMES & LIFESTYLES MAGAZINE, Osceola, IN August 2002 - April 2003 Type Setter

Processed property descriptions for publication deadlines. RICHMOND MASTERS dba Rosario Candy, South Bend, IN October 1994 - June 2002 Clerical/Administrative

Tracked and reported inventory, sales, and cash flow for regional distributor.

Coordinated scheduled and unscheduled daily orders for route drivers.

Processed credits, adjustments, and billing for 10,000+ active accounts.

Promoted to Human Resource Manager for newly acquired business during its assimilation & liquidation.

EDUCATION:

HARRISON COLLEGE, Elkhart, IN (March 2014 – on going)

School of Business, Associate of Applied Science Degree (June 2016 expected) INDIANA UNIVERSITY, South Bend, IN

IBM AS/400 Training, 1998

ONGOING WORKSHOPS & TRAINING:

FOURWINDS CASINO, New Buffalo, MI

Myers-Briggs Type Indicator, Jan 2014

MS Excel Basis, Intermediate & Advanced, 2012

Leadership Series, Aug 2010

PROFICIENCIES:

MS Office 2013 (Microsoft Outlook, Excel, Word) Adobe Photoshop, Oracle, AS/400, and ADP/Timesaver, Oasis Software

Professional References upon request

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