Customer Service Food

Doug Edwards

704-***-**** ******@****.***

Objective Seeking a position where I will utilize my skills and continue my growth as a leader. Ambitious Manager with more than 8 years of Multi-Unit experience in the Food Service Industry. Applies strong analytical and critical thinking skills to solve complex operational problems.

Skills & Abilities Ability to work in fast-paced environment

Time Management

Problem Solver

Communication

Team Development

P&L Responsibility

Multi-Tasking

Organization

Vision and Values

Experience SalsaCarolinas – Salsarita’s

Operations Support (Single and Multi-Unit Manager)

January 2021 – August 2022

Oversaw 4 to 6 restaurants and ensured proper operations and development of the management teams within those restaurants. Assisted in opening new locations and transition of purchased location to company standards. Enforced Company Operations standards to ensure the highest levels of Quality, Service and Cleanliness.

Carrols Corporation – Burger King

Restaurant Manager (Single Unit)

October 2019 – January 2021

Enforced Company Operations standards to ensure the highest levels of Quality, Service and Cleanliness. Trained new hires procedures and controls. Developed management team in their growth as leaders.

Sizzling Platter, LLC – WingStop

Restaurant Manager (Single Unit)

December 2017 – October 2019

Ensured proper operations and development of employees and subordinate managers. Assisted in opening new locations and ensuring proper staffing and training of the team. Achieved “Top Gun” status through excellent scores on corporate QSC inspections. Developed multiple managers to take over locations at completion of new store training,

Bojangles’ Restaurants, Inc.

Area Director, Unit Director, Assistant Unit Director

November 1998 – October 2017

Oversaw 6-8 restaurants and ensured proper operations and development of the management teams within those restaurants. Enforced Company Operations standards to ensure the highest levels of Quality, Service and Cleanliness for all restaurants.

Instructed training sessions to develop team members ready for growth into management.

Directly assisted Unit Director to ensure the operations and development were being achieved within the restaurant. Developed myself as well as others to continue growth with the company.

AMF Bowling Corporation/Bowling Corporation of America

Center Manager, Assistant Center Manager, Night Shift Manager

December 1995 – November 1998

Oversaw overall operations of the bowling center, including snack bar, bar, and amusement facilities. Collaborated with Sales Director building league business utilizing outside sales and in-center parties. Performed all financial accounting and weekly reporting.

Education High Point University, High Point, NC – BA in Business

Business Management with concentration in computer application

Member of Alpha Phi Omega Service Fraternity

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