Data Entry Call Center
Resume:
Nicholas Lewis
Louisville, KY *****
*************@*****.***
Work Experience
Sales Consultant
AT&T - Louisville, KY
August 2021 to Present
• provide a excellent customer service experience and keeping customer surveys in good standing
• use tools such as Google, Safari, and Windows to find solutions to customer problems by search and trying different options that can be helpful
• Use Microsoft Outlook to check emails and send important documents to managers and other team members, also to communicate with customers and staff to stay up to date and make sure customer satisfaction is achieved
• Check in AT&T inventory and keep up with all product and service promotions and deals
• Uses tools such as Sales Force to check out new promotions, get authentication codes to provide to call center when needed to verify identity, find and print brochures to show customers pricing and discounts, search up different topics and learn about devices and their capabilities such as new features, new camera lenses, micro chips etc.. and also learn how to repair and troubleshoot devices.
• Answer phone calls from customers about a variety of questions and issues and provide help desk troubleshooting over the phone such as guiding the customer on how to reset phones, tablets, and laptops; helping customers locate internet and TV boxes and guide them to fix the issue at hand.
• Occasionally travel to customers homes and set up internet and TV service.
• Use windows to store documents, important information, and valuable resources and websites so there is shortcuts ready and available at my disposal.
• Use a software called OPUS to perform daily job duties such as setting up customer accounts, find price value of different electronics, provide down payment information, using what is called Quick Quote to come up with the best package for the customer which includes devices and plan pricing.
• Manage customer accounts and adjust them to fit the needs of the customer whether it’s too lower the bill, add products, provide discounts and provide updates of changes. Education
High school diploma or GED
Skills
• Sales
• Marketing
• Desktop Support
• Help Desk
• Business Development
• IT Support
• Troubleshooting
• Microsoft Outlook
• Microsoft Windows
• Cold Calling
• Sales Management
• Technical Support
• Salesforce
• Operating Systems
• Account Management
• Network Support
• Merchandising
• iOS
• Communication skills
• Software troubleshooting
• SSO
• Time management
• Data entry
• Computer skills
Awards
Business Certified/Top Consultant
January 2022
Reached a required number of successful at&t business accounts and became the first in my store to become business certified and receive a business certified certificate. One of the top 3 sales consultant in my store every single month.
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