Customer Care/Social Services

Sheila Martinez

**** ********* ***** ***** ****, WA 98837~

Cell: 509-***-****~Email ********@*******.***

GOAL: Obtain a position for internship in a rewarding and challenging environment where I will be able to work towards completing my Masters in Marriage and Family Therapy (LMLFT).

Qualifications

Proficient in BRS and CPA Foster Care Services, medium to high-risk children

Knowledgeable with various mental health disorders such as but not limited to ADHD, PTSD, Anxiety Disorder, and Clinical Depression

Microsoft Office 2013 to include Word, Publisher, Excel, Outlook, Power Point and Access, Scheduling, Wizard Software, and Research

Strong Communication skills, conflict resolution, courteous and honest, commitment to quality service, answer multiple phone lines, directing individuals to the right personal, and follow up visits

Experience in multitasking and meeting deadlines

Proficient in organizing and filing

Work collaborative with multiple involved agencies

Able to work cooperatively with staff of referring and collateral agencies to meet the needs of the client

Able to work in team setting, accept and utilize input, as well as provide direction as needed.

Experience in working with diverse population

Able to maintain work schedule, track progress towards milestone settings, create and implement action plans and use results to increase productivity.

Able to prioritize work by level of importance and urgency. Trained in Right Response and First Aid.

Experience:

Visit Supervisor/Transporter

Reunified Services LLC Moses Lake, WA 2019-2022

Provide daily direction, parenting support, and supervision between child and parent to ascertain each child’s physical, emotional, and mental health needs are being monitored while providing support to the parent and social workers to ensure the services are efficient and the parent maintains the child’s safety. Schedule and plan intakes from new referrals so that the schedule visits do not conflict with foster families and child’s schedule. Provide administrative oversight, monitoring, tracking, and reporting data as required.

Case Manager/In-Home Therapist

Service Alternatives Moses Lake, WA 2014-2019

Create BRS goals, implement goals with youth on a weekly basis, in-home visits which require weekly meetings with foster parents and youth, prepare Case Management documentation, meet deadlines in a timely manner, and have a great rapport with the foster family and youth we serve. Lead meetings with foster parents, social workers, and school team to provide the best service for the children and families. Provided Family Preservations Services, PPP, and Safe care to promote reunification within families.

Health Care Professional

Ambitions Moses Lake, WA 2012-2014

Assisted developmentally/cognitively challenged adults to ensure their daily living is successful. Provided assistance with cleaning clients homes, grocery shopping, cooked meals, and laundry. Assisted them with independent living skills to ensure a better quality of life. Transported clients to appointments and to social events. Assist with doing activities to enhance self-confidence and self-exploration. Administered their medication as prescribed by a physician and followed state requirements and guidelines.

Health Care Professional

Aging and Adult Care Moses Lake, WA 2009-2010

Assisted the elderly which included developmentally and cognitively challenged adults with living skills. These skills included proper hygiene, budgeting, social skills. Assisted with cleaning their homes, cooked meals, laundry, and helped with shopping, and assisted clients with toiletry needs. Administered their medication as prescribed by a physician and followed state requirements and guidelines.

Education:

Big Bend Community College Associate Arts 2003

Ashford University BA-Psychology & Criminal Justice 4/2012

Abilene Christian College Marriage and Family Therapy- Current student

Contact this candidate