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Customer Service Agent

Location:
San Antonio, TX
Posted:
October 27, 2022

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Resume:

SHARNESEMCKNIGHT

San Antonio, TX *****, 210-***-****, ads7zo@r.postjobfree.com

PROFESSIONAL SUMMARY

Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented. SKILLS

Cost reduction

Task delegation

Operations management

Schedule management

Customer service and satisfaction

EXPERIENCE

July 2020 - July 2022Assistant Manager Jack in Box San Antonio, TX

• Delegated tasks to appropriate staff members for optimum productivity.

• Coordinated employee schedules to provide adequate staff coverage.

• Adjusted to multiple demands and shifting priorities in fast-paced work environment. April 2018 - July 2020Assistant Manager Burger King San Antonio, TX

• Supported senior managers with day-to-day operational requirements.

• Coordinated employee schedules to provide adequate staff coverage.

• Supported recruiting, training and professional development efforts. April 2013 - August 2016Telesales Representative Metro San Antonio, TX

• Achieved quotas consistently, completing as many as [Number] new sales per day.

• Conversed smoothly with customers, using both scripted and unscripted strategies to overcome sales objections.

• Persuaded potential customers to purchase [Product or Service] with prepared sales talks. March 2001 - September 2003Call Center Customer Service Agent West Telemarketing San Antonio, TX

• Handled high call volume to quickly answer inquiries, update accounts and resolve concerns.

• Uncovered caller needs using customer interaction models and scripts.

• Offered customers current product and service information to enhance brand awareness. EDUCATION

May 2010Diploma - General Studies Wyndham, San Antonio, TX



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