Corporate Manager Office Assistant

DESTINY E. RIVAS 832-***-**** *************@*****.***

Objective

Creative, innovative, forward thinking individual who adapts quickly to new systems and methods. Looking to further my knowledge and gain valuable experience. Highlights of Qualifications

Recognized for long hours, commitment to customers, attention to detail and professionalism. Dependable, hardworking, reliable, and punctual.

Well-developed interpersonal skills, easily able to establish and maintain favorable rapport with clients and staff from all cultures and organizational backgrounds.

High level of personal, professional integrity and passionate about achieving organizational success.

Outstanding organizational skills and proven ability to work well as a team member or independently on multiple tasks.

Use clear, concise communication skills in along with organizational skills to perform daily duties.

Successfully self-motivated with strong problem solving abilities. Demonstrated ability to meet the needs of patrons.

Strong background in numerous computer applications, including but not limited to Windows, Word, PowerPoint, Photoshop, E-mail, and the Internet.

Education & Certifications

Microsoft Office 2018 AAS, Business, 2018

Microsoft Office Specialist Certification Houston Community College Blinn College

High School Diploma, 2012 HCC- Upward Bound Program, 2008- 2012 Westside High School

Healthcare Organizations and the Health System Certificate- 2022 Rutgers the State University of New Jersey

Career Path

Patient Access Representative II March 2022- Current UT Physicians- Cardiovascular Bellaire (Bellaire Station)

• Complete and ensure patient pre-registration and schedule over the phone

• Communicate with internal and external partners (Doctor’s offices) for data and referrals

• Collect patient information such as demographics to check-in patients for surgical procedures on a daily basis

• Proficient in EPIC

• Provide world-class customer services; on the phone and in-person at all times

• Maintain inventory of office supplies, order maintenance/repairs for office equipment

• Send, receive and distribute faxes to appropriate individuals.

• Record and file department and patient documents

• Verifying confidential information with patients, facilities, and medical staff

• Maintain facility monthly reports

• Submit patient records over for billing

• Maintain scheduling patients (Insurance and WC Cases)

• Collected money deposits from Doctors’ offices

• Check patients in and out, schedule and collect payments for over 70 different doctors.

• Adheres to all university policies, procedures, and standards, within budgetary specifications, including time management, supply management, productivity, and accuracy of practice. 10. Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff. 11. Performs other duties as assigned.

• Explains all required forms to the patient or guarantor and obtains the necessary signatures.

• Ensures medical necessity compliance by obtaining necessary data, reviewing Compliance System, communicating information to patient or guarantor and obtaining necessary signatures.

• Protects the financial integrity of the facility by collecting patient liability, establishing payment arrangements, discussing payment options and screening for eligibility. Completes complex financial counseling including the review and submission of charity applications. Identifies alternative resources for financial reimbursement.

• Verifies insurance eligibility and benefits and ensures all notifications and authorizations are completed within the required timeframes.

• Posts payments in the computer system and generates the appropriate patient receipts.

• Communicates in an effective and professional manner with Physicians, Care Management, ancillary departments, nursing units, physicians' office staff, insurance companies, as well as patients and their families (all Patient Access customers). Completes thorough and accurate documentation. Patient Access Representative

East Side Surgery Center March 2021- February 2022

• Complete and ensure patient pre-registration and schedule over the phone

• Communicate with internal and external partners (Doctor’s offices and Attorneys) for data.

• Collect patient information such as demographics to check-in patients for surgical procedures on a daily basis and issued work excuses

• Proficient in Avantx and Cyramed software

• Provide world-class customer services; on the phone and in-person at all times

• Maintain inventory of office supplies, order maintenance/repairs for office equipment

• Send, receive and distribute faxes to appropriate individuals.

• Record and file department and patient documents

• Verifying confidential information with patients, facilities, and medical staff

• Maintain facility monthly reports

• Submit patient records over for billing

• Assist PACU Nurses in turning over beds and cleaning

• Maintain scheduling patients (Insurance and LOP Cases)

• Collected money deposits from Doctors’ offices

• Opened and closed clinic

Administrative Assistant March 2020- July 2020

Campus Living Villages

Perform a variety of Manager/Administrative duties directly under the CEO.

• Manage the calendars of specified RET members and senior staff

• Manage travel bookings (international and domestic) for specified RET members and senior staff through an online, travel booking tool and agent assist (as necessary), problem-solve potential travel complications and short notice calendar changes, which may occur during or outside normal working hours by working with the travel agency with which CLV US is contracted

• Ensure that reporting deadlines are met

• Organize conferences and events

• Complete expense reconciliations

• Support the Corporate Manager in providing executive support to the CEO, Regional Board and RET as required

• Multi-stream office administration, with ability to multi-task

• Executive support including calendar management, travel bookings and meeting organization

• Following health and safety policies

• Preparing high quality documents within tight deadlines

• Ensure the office is equipped with stationery, office and food supplies, and systems are in place to monitor stock and order resources in a timely fashion

• Manage the presentation of the office, meeting rooms and common areas to ensure they are well maintained, equipped and supplied throughout the day

• Answer the main telephone line and direct calls as appropriate

• Greet visitors on arrival at the office

• Manage incoming and outgoing mail and packages

• Liaise with ICT to ensure presentation equipment in meeting areas is set up as required, well maintained and booked appropriately

• Liaise with ICT to ensure shared office equipment is working and find solutions to issues as they arise

• Liaise with Human Resources and ICT to set up workstations and equipment for new staff Patient Access Specialist August 2018- November 2019 Nobilis Heath

Perform a variety of administrative duties at well-known medical centers in Houston, TX which consist of but not limited too:

• Complete and ensure patient pre-registration over the phone

• Communicate with internal and external partners for data.

• Collect patient information such as demographics to check-in patients for surgical procedures on a daily basis

• Assist patients with directions to different facilities which consist of Hermann Drive Surgical Hospital, Kirby Surgical, Piney Point Woman’s Center and Bellaire Surgical Hospital.

• Work close with Financial Clearance and Insurance Verification departments

• Communicate with patients regarding fee responsibilities prior to surgical procedures scheduled

• Proficient in Medhost and Avantx software

• Provide world-class customer services; on the phone and in-person at all times

• Travel to and from hospitals to provide office coverage when needed

• Collect patient payments using Payeezy, Global transport and Care Credit

• Maintain inventory of office supplies, order maintenance/repairs for office equipment

• Order office supplies for health facilities

• Send, receive and distribute faxes to appropriate individuals.

• Record and file department documents

• Verifying confidential information with patients, facilities, and medical staff. Program Specialist, Vice Chancellor, Instructional Office April 2017 – December 2018 Houston Community College, Administration

• Handle highly confidential information, both written and verbal

• Create and maintain a database of all contacts, programs, and related data which is utilized in periodic reports on a Share folder for the department

• Manage, schedule and coordinate Supervisors’ calendar

• Coordinate and schedule travel through Concur for supervisor

• Respond to special projects and frequently under deadline conditions

• Coordinate program and college activities for department/college events

• Process orders/ changes according to established department policies and procedures

• Serve as a liaison with internal and external entities to develop and maintain working relationships to increase use of program services and promote HCC

• Welcome students and customers, screening and answering multiple phone calls and directing appropriately.

• Assist and support events within the workplace

• Create and prepare budget reports and spreadsheets as directed

• Inventory office supplies to prepare orders for purchase

• File records, correspondence, and department documents. Office Assistant, Career Placement Center May 2015 - April 2017 Houston Community College, Central Campus

• Welcoming students, answering phone calls and directing.

• Verifying contact information

• Scheduling meetings, appointments, and filing paper work.

• Customer service

• Send receive and distribute faxes

• Support events within the work place

• Maintain strong working relationships with internal and external customers

• Manage Supervisor’s Calendar

• Inventory office supplies to prepare orders for purchase

• File records, correspondence, and department documents

• Proficient computer skills including Internet and MS Office Products

• Provide account management for distributors

Contact this candidate