Customer Service Data Clerk
Resume:
CURRICULUM VITAE
PERSONAL DETAILS
NAME: Tuduetso K.
SURNAME: Keitsemang
DATE OF BIRTH: 18 January 1987
ID NUMBER: 435020616
GENDER: Female
NATIONALITY: Motswana
LANGUAGES: English and Setswana
POSTAL ADDRESS: P O Box 501254
Gaborone, Botswana
CONTACTS: +267-********
EMAIL: **********@*****.***
CAREER OBJECTIVE
I have done many modules which cover up for the different skills. My career objectives are to get a challenging position to meet my competencies, capabilities, skills, education and knowledge as well as to make a positive contribution to the organization and also to channel my energies and expertise in those.
EDUCATIONAL BACKGROUND
INSTITUTION QUALIFICATION YEAR
OPEN UNIVERSITY BSC HONOURS DEGREE IN
COMPUTING & ITS
PRACTICES
2008-2012
ELisMATE INSTITUTE CERTIFICATE IN ARCHIVES
& RECORD MANAGEMENT
2019-2020
NIIT DNIIT
HONOURS-NETWORKING-DI
PLOMA IN IT AND
BUSINESS SKILLS
2008-2011
ACHIVEMENTS
● Developed new procedures for filing to improve efficiency in the administrative team.
● Introduces online marking to the company.
WORK EXPERIENCE
ELisMATE INSTITUTE
Working as Customer Service Management from July 2019 till October 2021. DUTIES INCLUDE:
● Managing and coordinating Directors' schedules, appointments, and communications
● Providing reception and customer service to all Directors internal and external visitors
● Providing secretariat support for board meetings; prepares and distributes board packs and minute writing
● Assisting the Directors with domestic and international travel logistic.
● Liaising with other departments and business units on a range of issues.eg membership registrations.
● Maintaining effective and efficient general office filing
● Maintaining and regularly update the business partners contact lists, and create distribution lists for mass mailings
● Managing online marketing e.g. Facebook
MOSELE LEGAL SERVICES
Worked as Receptionist/Admin Officer from Jan 2019 to July 2019 DUTIES INCLUDED:
● Providing reception and administrative support
● Monitoring reception desk to receive guests and packages
● Answering and route phone calls
● Registering outgoing mail or deliveries and distribute incoming mail
● Maintaining stationery and office supplies, ensuring proper storage and distribution
● Confirming appointments and meeting schedule for senior management team
● Assisting Operations Manager by ordering of uniforms, operational equipment and arranging proper delivery method, capturing data on the system
● Preparing monthly sales reports on behalf of the Operation Manager
● Assisting HR Manager with the recruitment process and other HR administrative functions
CIVIL & NATIONAL REGISTRATION BOTSWANA
Was on internship as data clerk from Jan 2014 to Jan 2016 DUTIES INCLUDED:
● Providing administrative management support
● Capturing Data
● Securing and managing appropriate maintenance contracts for computer hardware and software systems.
● Managing records retention, including information storage and retrieval MANAGEMENT SKILLS
● A clear understanding of management skills
● Able to work as part of a multidisciplinary team
● Familiar with customer relationship management systems.
● Quick response to customer complaints, requests and comments. TECHNICAL SKILLS
● Strong PC skills utilizing Microsoft Excel, Word and Out book Software.
● Excellent verbal and written communication.
● A self-starter with a strong desire to learn.
● Strong organizational and time management.
PERSONAL ATTRIBUTES
● Enthusiastic and self-motivated.
● Highly organized with good planning skills and ability to meet strict deadlines.
● Excellent written and oral communication skills with ability to clearly communicate ideas and results to non-technical business people.
● Ability to work under pressure.
KEY RESPONSIBILITIES
● Troubleshooting hardware and software issues.
● Ensuring electrical safety standards are met.
● Repairing or replacing damaged hardware.
● Upgrading the entire system to enable compatible software on all computers.
● Installing and upgrading anti-virus software to ensure security at the user level.
● Updating paperwork maintaining documents and word processing.
● Helping organize and maintain office common areas. PERSONAL QUALITIES
● Personally ambitious and achievement focused.
● Able to tactfully deal with difficult customers.
● Self-motivated individual.
REFEREES
Mrs. Dutsa Ms. Refilwe Manale
HUMAN RESOURCE MANAGEMENT MARKETING SUPERVISOR
ELisMATE INSTITUTE MOSELE LEGAL SERVICE
TEL: +267-******* TEL: +267-*******
Mr. Onneile Mothusi
SENIOR SUPERVISOR
CIVIL & NATIONA REGISTRATION
TEL: +267-*******
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