Service Representative Customer
Resume:
LISSETT
TORO
****.*******@*****.***
PROFESSIONAL SUMMARY
I am a highly motivated and experienced customer service representative with an extensive experience in sales. With 6+ years in the beauty industry and well-rounded experience partnering with clients to provide solutions to their services. Not afraid to work hard or be flexible in order to achieve company goals.
SKILLS
CUSTOMER SERVICE
ORGANIZATION
TIME MANAGEMENT
BILINGUAL
EXPERIENCE IN RETAIL
AND PROVIDING
PROFESSIONAL
CUSTOMER RELATED
EXPERIENCES
SOCIAL MEDIA
(INSTAGRAM, TIKTOK,
FACEBOOK, PINTEREST,
YOUTUBE)
COMPLAINT RESOLUTION
SCHEDULING
COLLABORATION
WORK HISTORY
Dolce Vita – Master Stylist & Balayage Specialist
Feb 2020-Present
o Trained junior stylists in proper coloring and cutting techniques and customer relations
o Analyzed client’s hair needs and keep a strong relationship with each client
o Recommend products to each client to improve product sales o Book and record keeping of guest appointments
o Following up with clients with calls & text to keep up with touch ups and products
o Monitored and organized salon inventory on a weekly basis Be Design Group, Inc. -Social media management
assistant (voluntary)
August 2022 - Present
o Assisted planning multiple events for Barbellandmimosas business o Created marketing strategy/plan for the brands social platforms making everything cohesive across all platforms
o Assisted in creating a series of marketing campaigns including email, text and social media
o Created Facebook ads and content for clients social platforms and websites
Trends Studio – Master Stylist & Social Media
management
Sep 2019 - Feb 2020
o Managed social media page, keeping up with social trends & promoting monthly products
o Trained junior hair stylists in proper coloring techniques o Consult with clients on hair needs and styling/color options o Recommended hair products and styling tools during appointments, which increased retail sales
o Book and record keeping of guest appointments
o Implemented “Clientnotekeeper” app at work to log client service information, eliminating log books
o Following up with clients with calls & text to keep up with hair touch ups and services
EDUCATION
Paul Mitchell, The School
Cosmetology license, Class of
2015
Licenses
Florida Cosmetology License
Languages
English & Spanish
Jacq & Jack – Junior Stylist & receptionist
Nov 2018 – Sep 2019
o Routinely responsible for daily cashflow & opening and closing the salon o Answer phone calls, scheduling appointment and provide general/routine information to staff and guests
o Assist in ordering, storing and distributing supplies o Monitoring product supply levels and alerted shortages to management o Maintained, over 6, individual schedules of both stylists and assistants o In charge of running personal social media page, keeping up with social trends
& promoting monthly products
o Book and record keeping of guest appointments
Kendall & Kendall – Hair Assistant & Front Desk
receptionist
May 2017 – Nov 2018
o Answer phone calls, scheduling appointment and provide general/routine information to staff and guests
o Handling cash transactions and providing new product information o Assist in ordering, storing and distributing supplies o Monitoring product supply levels and alerted shortages to management o Greeted each client as they arrived and assigned each client a stylist o Participated in bi-monthly educational classes to keep up to date with new hair trends
Stella Luca – Hair Assistant
Oct 2015 – May 2017
o Assisting master stylists with clients hair services o Sterilize equipment and clean work areas
o Assist in ordering, storing and distributing supplies o Monitoring product supply levels and alerted shortages to management o Greeted each client as they arrived and assigned each client a stylist o Participated in educational classes to keep up to date with new hair trends
Contact this candidate