LISSETT

TORO

407-***-****

ads7xv@r.postjobfree.com

PROFESSIONAL SUMMARY

I am a highly motivated and experienced customer service representative with an extensive experience in sales. With 6+ years in the beauty industry and well-rounded experience partnering with clients to provide solutions to their services. Not afraid to work hard or be flexible in order to achieve company goals.

SKILLS

CUSTOMER SERVICE

ORGANIZATION

TIME MANAGEMENT

BILINGUAL

EXPERIENCE IN RETAIL

AND PROVIDING

PROFESSIONAL

CUSTOMER RELATED

EXPERIENCES

SOCIAL MEDIA

(INSTAGRAM, TIKTOK,

FACEBOOK, PINTEREST,

YOUTUBE)

COMPLAINT RESOLUTION

SCHEDULING

COLLABORATION

WORK HISTORY

Dolce Vita – Master Stylist & Balayage Specialist

Feb 2020-Present

o Trained junior stylists in proper coloring and cutting techniques and customer relations

o Analyzed client’s hair needs and keep a strong relationship with each client

o Recommend products to each client to improve product sales o Book and record keeping of guest appointments

o Following up with clients with calls & text to keep up with touch ups and products

o Monitored and organized salon inventory on a weekly basis Be Design Group, Inc. -Social media management

assistant (voluntary)

August 2022 - Present

o Assisted planning multiple events for Barbellandmimosas business o Created marketing strategy/plan for the brands social platforms making everything cohesive across all platforms

o Assisted in creating a series of marketing campaigns including email, text and social media

o Created Facebook ads and content for clients social platforms and websites

Trends Studio – Master Stylist & Social Media

management

Sep 2019 - Feb 2020

o Managed social media page, keeping up with social trends & promoting monthly products

o Trained junior hair stylists in proper coloring techniques o Consult with clients on hair needs and styling/color options o Recommended hair products and styling tools during appointments, which increased retail sales

o Book and record keeping of guest appointments

o Implemented “Clientnotekeeper” app at work to log client service information, eliminating log books

o Following up with clients with calls & text to keep up with hair touch ups and services

EDUCATION

Paul Mitchell, The School

Cosmetology license, Class of

2015

Licenses

Florida Cosmetology License

Languages

English & Spanish

Jacq & Jack – Junior Stylist & receptionist

Nov 2018 – Sep 2019

o Routinely responsible for daily cashflow & opening and closing the salon o Answer phone calls, scheduling appointment and provide general/routine information to staff and guests

o Assist in ordering, storing and distributing supplies o Monitoring product supply levels and alerted shortages to management o Maintained, over 6, individual schedules of both stylists and assistants o In charge of running personal social media page, keeping up with social trends

& promoting monthly products

o Book and record keeping of guest appointments

Kendall & Kendall – Hair Assistant & Front Desk

receptionist

May 2017 – Nov 2018

o Answer phone calls, scheduling appointment and provide general/routine information to staff and guests

o Handling cash transactions and providing new product information o Assist in ordering, storing and distributing supplies o Monitoring product supply levels and alerted shortages to management o Greeted each client as they arrived and assigned each client a stylist o Participated in bi-monthly educational classes to keep up to date with new hair trends

Stella Luca – Hair Assistant

Oct 2015 – May 2017

o Assisting master stylists with clients hair services o Sterilize equipment and clean work areas

o Assist in ordering, storing and distributing supplies o Monitoring product supply levels and alerted shortages to management o Greeted each client as they arrived and assigned each client a stylist o Participated in educational classes to keep up to date with new hair trends

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