Summary: Take initiative and meet your challenges.

Diverse background includes experience in industries including sales, customer service, supervision and consumer education as well as construction, telecommunications, business consulting, technical and retail.

Highly motivated professional with excellent problem solving and negotiating skills, with the ability to make decisions independently and quickly before it escalates. Strong communicator verbally, orally and written. Comfortable with interacting with all levels of the organization and public.

Reliable, hardworking, and dedicated team player who works well under pressure as well as a self-starter capable of effectively functioning with minimum supervision.

Computer proficient areas of expertise include:

Analysis

Detail Oriented

Accounts Payable/Payroll

Multi-Tasking

Microsoft Word

Microsoft Excel

Microsoft Office

Organization/Prioritizing

Written and Verbal Communications

Data Entry

Professional Experience

Investor Mentor St. George, Utah/Dallas, Texas 2/2010 to Present

Zeal Business Funding-Pro Market Consultants, LLC

Customer Service/Corporate Credit Advisor

Answered all inbound calls for the Various Companies that offered the Corporate Credit Program.

Perform Customer Service functions to include resolving problems over the phone or via correspondence.

Maintain files of new clients and managed follow-up functions at regular intervals.

Assisted new business owners in building their corporate credit via becoming compliant with all the reporting credit bureaus, registering with D&B, bank accounts, vendor accounts, new credit accounts.

Assisted in acquiring all required licenses and permits to operate each business, on an individual basis.

Assisted new business owners in gaining access to funding and financing for all aspects in successfully operating their new business.

Update company data base with each client’s status and any complaints, including resolutions and billing information.

Create spread sheets to gain knowledge of all client activity level.

Content Writer for Web Design

In recognition of my proven abilities I was given a professional role to write the words that appear on websites. As a Professional Content writer I work with the web designers and programmers to create a clear message for the product or service the website is promoting. I also write essay-style articles for websites.

The company started their web design program to further help our new business owners make greater and faster strides in getting the credit they need. In addition to obtaining good credit, having an internet based presence puts them (our customers) on the fast track of recognition, therefore increasing sales volume. When our customers make money, we make money.

Accomplishments

Maintain communication with each client and advised them of their action steps and wait periods between action steps, to allow new information to be updated properly before continuing.

Handle any inbound customer complaints to satisfy the customer without sacrificing the company.

Over saw all operations of other corporate coaching and handled all escalated client concerns.

Work with the web designers and programmers to create clear messages and content for the product or service the customers’ website is to promote.

Synergy Pro Marketing St. George, Utah 10/2009 to 2/2010

Customer Service/Corporate Credit Advisor

Answered all inbound calls for the various divisions of the company as well as the Corporate Credit department.

Perform Customer Service functions to include resolving problems over the phone or via correspondence.

Maintain files of new clients and managed follow-up functions at regular intervals.

Assisted new business owners in building their corporate credit via becoming compliant with all the reporting credit bureaus, registering with D&B, bank accounts, vendor accounts, new credit accounts.

Assisted in acquiring all required licenses and permits to operate each business, on an individual basis.

Assisted new business owners in gaining access to funding and financing for all aspects in successfully operating their new business.

Update company data base with each client’s status and any complaints, including resolutions and billing information.

Create spread sheets to gain knowledge of all client activity level.

Accomplishments

Was promoted to a division of the company where it was necessary to contact chair members responsible for educational seminars so that I may recommend a speaker for any upcoming events.

Handle any inbound customer complaints to satisfy the customer without sacrificing the company.

Maintain communication with each client and advised them of their action steps and wait periods between action steps, to allow new information to be updated properly before continuing

The Tax Club St. George, Utah 3/2009 to 8/2009

Customer Service/Corporate Credit Advisor

Answered all inbound calls for the Small Biz Credit department.

Perform Customer Service functions to include resolving problems over the phone or via correspondence.

Maintain files of new clients and managed follow-up functions at regular intervals.

Assisted new business owners in building their corporate credit via becoming compliant with all the reporting credit bureaus, registering with D&B, bank accounts, vendor accounts, new credit accounts.

Assisted in acquiring all required licenses and permits to operate each business, on an individual basis.

Assisted new business owners in gaining access to funding and financing for all aspects in successfully operating their new business.

Update company data base with each client’s status and any complaints, including resolutions and billing information.

Create spread sheets to gain knowledge of all client activity level.

Accomplishments

Created daily sales reports, weekly cancellation reports and bi-weekly saves reports.

Maintain communication with each client and advised them of their action steps and wait periods between action steps, to allow new information to be updated properly before continuing

Stephen Wade Power Sports St. George, Utah 7/2008 to 11/2008

Administrative Assistant/Receptionist

Answered phones and handled caller inquiries on a multi-line switchboard; routing calls and/or taking and delivering messages for 30 employees as warranted.

Perform Customer Service functions to include resolving problems either in person, over the phone or via correspondence.

Maintain files of new clients and managed follow-up functions at regular intervals.

Handled travel arrangements for the manager.

Accomplishments:

Created an Excel Spreadsheet to track 6 sales associates daily call volume and completed sales.

Amberwood Homes St. George, Utah 6/2007 to 7/2008

Office Manager

Managed order, delivery and installation of building materials.

Managed contractor bidding process, correspondence and installation schedules.

Completed sales of Satellite TV and/or Cellular phone products and services.

Provided customer service to clients, vendors and subcontractors.

Accomplishments:

Provided statistical data to Management on sales volumes, inventory and project status.

Allconnect St. George, Utah 12/2006 to 6/2007

Telephone Operator

Handled all inbound sales calls for utilities throughout the U.S.

Performed Data Entry to maintain client accounts, adjust services and/or log activity.

Accomplishments:

Quality Scores were consistently in the 90% range.

3H Landscape Products St. George, Utah 2/2002 to 12/2006

Secretary/Accountant/Auditor

Performed all aspects of customer service, data entry and scheduling product deliveries along with completing in-store and phone sales.

Performed AR/AP, general accounting, billing and collections for over 200 customer and vendor accounts.

Accomplishments:

Created spreadsheets to track products, inventory, and pricing.

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