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Customer Service Nursing Assistant

Jeffersonville, IN, 47130
October 27, 2022

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-Heather A. Banzon

**** **** *** ****

Jeffersonville, IN 47130


Objective: Seeking an entry level position as a skilled Licensed Practical Nurse.


ATA College, Louisville, KY May 2017-July 2019

Associate Degree of Licensed Practical Nursing

GPA 3.7

Completed 120 clinical hours per KBN

Certification of Phlebotomy Graduation Date: November 2010

GPA 3.5

Kentucky Health Care Training Institute

Nurse Assistant, 75 hours Completion date 2013

Summary of Skills:

Patient care skills

Excellent clinical, customer service and communication skills

Ability to quickly learn new concepts and skills

Knowledge of medical terminology and infection control standards

Knowledge of age specific developmental factors specific to adult and geriatric residents

Excellent verbal and writing skill with knowledge of Microsoft

Telemetry monitoring

Vascular care understanding

Extensive clinical skills

Certification & Licenses:

•CPR Certified- obtained in 2009

•Phlebotomist certification- obtained in 2010

•State Registered Nursing Assistant- obtained in 2013

•Jurisprudence Exam (provisional license- 2019

•LPN Nursing License (state of IN)- 2019


Norton Audubon Hospital, Louisville, KY September 2019 – PRESENT

LPN, Cardiac Telemetry/ Med Surg Unit

Respond quickly to emergencies and initiate life-saving responses and work under pressure.

Work with interdisciplinary team to treat patient conditions.

Provide wound catheter, chest tube and IV care.

Carry out diagnostic tests and evaluations.

Identify and proactively address declining conditions.

Collaborate with families to help patients make positive lifestyle changes.

Examine, assess and treat a wide range of cardiac patients.

Monitor patient conditions, document my findings and collaborate with the physicians.

Educate patients on conditions and home care options.

Administer oral and IV medication such as (antibiotics, blood products, TPN and observe their responses to the treatment.

Treat COVID-19 patients accordingly

LPN clinical- 120 hours per KBN

Kentucky One Health, Jewish Hospital, Louisville, KY August 2016- June 2017

Unit Coordinator, Patient Care Assistant

•Assist with patients in a vascular and thoracic unit

•Knowledge with data collection, data analysis, and outcomes reporting in regards to health risk and status

•Amazing ability to coordinate work promptly and accurately

•Manage a 1:26 patient Ratio

Kentucky One Health, University of Louisville, Louisville, KY. January 2015-June 2016

Patient Care Assistant

•Assisted with dressing changes

•Communicated all changes in patient health and progress to head nurse

•Supervised and assisted patients with self-cleaning and grooming keeping hygienic practices in mind

•Cleaned and cared for patient space

Norton Brownsboro Hospital, Intensive Care Unit, Louisville, KY. October 2014- Jan 2015

Patient Care Assistant

• Cared for patients with neurological needs, per protocol

• Recorded daily I&O’s from catheters, chest tubes, food and liquids

• Assisted with activities of daily living

• Managed a 1:5 Patient Ratio

Kentucky One Health, Jewish Hospital, Louisville, KY. September 2013-November 2014

Unit Coordinator/ Patient Care Assistance

• Outstanding experience in delivery and coordination of corporate-based health promotion programs

• Strong interpersonal communication, leadership and customer service skills

• Entered orders the Doctors or Nurses write in charts and Answer call-lights

• Transported specimens to the lab

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