Administrative Coordinator/Scheduler

Kristina Lynn Jacobson

**** ******* **, *** **** Richey, FL 34653 617-***-**** ************@*****.***

Objective

Reliable, service-focused nursing professional with excellent patient care and charting skills gained through 10+ years of experience as a CNA. I have cared for all kinds of patients from pediatric, behavioral, brain injury, rehabilitation, to dementia and geriatric. I take care of each patient with the same respect and dignity I would want my own family members to receive. I have 2+ years of experience scheduling for a 6 unit, 182 bed, LTC facility. I was responsible for staffing all units adequately with RN/LPN’s and CNA’s, along with scheduling staff for transports, payroll, & weekly reports. I also have 3+ years of experience scheduling for a homecare agency. I was responsible for ensuring all clients have the perfect caregiver match, onboarding new caregivers, answering calls when they come in, setting new clients up with services, over-seeing all employees, & created multiple trainings to educate their staff.

Skills & Abilities

· Assist patients with ADL’s

· Create trainings for staff

· Patient Care & Safety

· Electronic Medical Records

· Vital signs & Patient Monitoring

· Privacy/HIPPA Regulations

· Patient Advocacy & Support

· Microsoft Word, Excel, & Power Point Experience

· Processing Invoices

· Weekly Payroll for 100+ employees

· Exceeds while under pressure

· Staffing large facility while managing call outs

Experience

7/2019- 10/2022 Care Coordinator, Right At Home of Middle CT

· Establish rapport and build professional relationships to enhance quality and customer satisfaction. Assess client and caregiver needs and satisfaction (Home Care Pulse); implement strategies to ensure service excellence. Maintain current and complete client care plans, care notes, incident reports and supervisory visit records. Communicate consistently with clients, caregivers, and community to evaluate and promote excellent service. Coordinate with healthcare and equipment providers to assure continuity of care and adherence to the plan of care. Lead training, new hire orientation and safety committee to demonstrate and instill professional home care standards and ensure employee wellness. Complete performance reviews of all care staff as per office policy. Answer telephone promptly and handle inquiries using good telephone technique. Work as a caregiver in case of staffing emergency. Perform other clerical and general office duties assigned by the Owner or Staffing Coordinator. Perform on-call coordinator duties as needed.

03/2018-6/2019

Staffing Cooridinator, Plymouth Rehab & Healthcare Center

· Staffing 182 bed facility with RN/LPN’s & CNA’s. Responsible for finding staff members to accompany patients to doctor appointments, weekly payroll, staffing reports, & processing invoices.

11/2013-03/2018

Certified Nursing Assistant, Plymouth Rehab & Healthcare Center

· Provide high-quality patient care as an in-demand CNA with dementia, rehabilitation, behavioral experience in home-healthcare & nursing home settings. Preserve patient dignity and minimize discomfort while carrying out duties such as bedpan changes, brief changes, emptying drainage bags and bathing. Commended for chart accuracy, Floor Manager for 2+ years, effective team collaboration, patient relations, & consistent delivery of empathetic care.

07/2012-11/2013

Certified Nursing Assistant, Right At Home LLC

· Provide high-quality patient care and home-making services in client’s home.

· Assisted clients with daily tasks such as laundry, light cleaning, bathing, dressing, shopping, & cooking.

11/2011-11/2013

Pharmacy Technician, CVS Pharmacy

· Customer Service, data entry, filling prescriptions, inventory, & ordering medications.

Education

02/2010-03/2010

08/2005-08/2009

Certified Nursing Assistant, Waterbury, Academy of Medical Training

· Completed mandatory clinical hours and passed all exams with great scores.

High School Diploma, Wolcott, Wolcott High School

· Completed 4 years of school with honors.

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