Customer Service Parts Manager
Resume:
GED:
Edison High School
San Antonio, TX
********@*****.***
Corpus Christi, TX 78413
Skills
• Invoice Processing
• Stock Management
• Quality Control Programs
• Detail Focused
• Problem-Solving
• Analytical and Critical Thinking
• Job Planning
• Client Relations
• Decision Making
• Cost Tracking
• Coordinating Paperwork
• Inventory Auditing
• Reviewing Deliveries
• Customer Relations
• Vendor Relations
• Ordering Parts
• Inspection Coordination
• Recruitment and Hiring
• Calm Under Pressure
• Multitasking and Prioritization
• Approachable and Relatable
• Rule Enforcement
• Site Management
• Energetic and Positive
• Hardworking and Reliable
• Microsoft Office
Education And Training
Customer-oriented Parts Manager with over 2 years of experience in business operations and sales support to meet customer demands. Adaptive transportation and distribution professional with expertise in customer service, inventory control, cost savings and staff management. Resourceful leader with solid background in automotive parts management.
Responsive team leader with strong customer service experience sales background combined with motivational and encouraging style. Talented trainer, problem- solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.
Principle Auto BMW Of Corpus Christi - Parts Manager Corpus Christi, TX
06/2022 - Current
Ed Hicks Imports Authorized Mercedes-benz Dealer - Parts Manager Corpus Christi, TX
04/2016 - 06/2022
Joe Arce
Summary
Experience
Connected with customers to provide assistance and collect feedback to optimize operations.
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• Received, examined and reshelved returned parts. Established individual parts inventory levels to balance stock for maximum inventory turns.
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Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
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Reduced process lags, managing daily parts operations such as fulfilling service requests, generating orders, tracking inventory and maintaining profit margins.
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Organized and updated schedules to optimize coverage for expected customer demands.
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• Taught junior employees proactive strategies to meet operational and sales goals. Mitigated financial discrepancies by managing claims processing, damaged goods, backorders, overages and shortages.
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Maintained high service delivery quality and efficiency by monitoring service writer and technician performance.
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• Managed employee schedules and daily assignments. Controlled daily parts program activities to improve sales and inventory management.
•
• Received, examined and reshelved returned parts. Connected with customers to provide assistance and collect feedback to optimize operations.
•
Established individual parts inventory levels to balance stock for maximum inventory turns.
•
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
•
Reduced process lags, managing daily parts operations such as fulfilling service requests, generating orders, tracking inventory and maintaining profit margins.
•
Performed scheduled inventory audits per to verify accuracy and product availability.
•
Controlled daily parts program activities to improve sales and inventory management.
•
• Managed employee schedules and daily assignments. Maintained high service delivery quality and efficiency by monitoring service writer and technician performance.
•
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