Customer Service Data Entry
Resume:
Paul McKenna
Gladstone, OR *****
*************@*****.***
I am 41 year old Father of 2. I have a Son and a Daughter. I am an advanced user of all Microsoft products and an intermediate user of Google products. I am very enthusiastic and easy to get along with but, at the same time I am very goal oriented and driven to succeed. I am a quick learner and I have Managed at most all the jobs that I have worked at usually working my way from the bottom up. I have spent the last 4 years working as an office administrator. Working with people and working to succeed are a simple task for me. I am looking for a new career move and would like this opportunity to use the experiences I have gained to benefit growth and success.
Authorized to work in the US for any employer
Work Experience
Administrative Assistant III
Bob’s Red Mill-
September 2018 to October 2022
. Maintain friendly professional customer service and accuracy with outside public.
Provide administrative support for management reports. Including updating on the fly orders /numbers
. Answer phones, handle email from logistics and trucking company’s to schedule pickups
Maintain email correspondence records and digital records for future needs.
Diligently data mine and able to respond to inquiries accurately and timely
. Provide administrative support for the warehouse orders and maintain accuracy .
. Implemented and Maintain general office digital filing systems and archives for all records.
Interact with co workers and communicate necessary information decisively and accurately.
Direct truck drivers of all languages to warehouse doors and communicate safety instructions for loading.
Communicate efficiently via Teams and email outlook
Search orders timely and efficiently utilize physical/digital orders simultaneously
Service Operations Specialist
Safeway -
Portland, OR
September 2011 to December 2017
Provide Legendary Customer Service
Maintain and Monitor Employee Performance
Daily Meetings with Management Staff in Regards to Daily and Weekly Service reports
Training New Employees and education for existing employees
Promote and Create excitement for any and all promotions
Handle all customer concerns or complaints
Submit reports to management staff in regards to action plans for service
Maintain Daily workflow for business needs for employee breaks and lunches
Assist as needed as a checker or Customer Service
Answer Phones and Handle Customers at the same time
Senior Apple Tech. Support Advisor
ACS -
Tigard, OR
June 2010 to May 2011
Perform Supervisory Duties for Apple
Handle Escalated Customers from other Apple departments
Handle All iPhone/iPad/iPod Safety Issues and Protocols
Handle and Resolve customer comments, complaints, and inquiries for iPhone/iPad/iPod
Maintain and create customer records with apple specific database software
Training and Research for all Apple Products
Provide customers with product and service information
Process New orders forms and applications
Identify and escalate customer issues
Handle customer shipping and billing questions for repair and replacement
Internet Marketing and Advertising Specialist
NETBIZ -
Tualatin, OR
July 2008 to November 2008
-Sell Google.com First Page Search Link Placement for Advisors
-Make Sales calls to Businesses and Website owners in reference to most profitable searches phrases in reference to the companies demographic needs
-Create and manage the clients google search terms / Phrase to meet all clients needs
-Manage all information pertaining to each customers Google search profile and update account information as need include handling their payment needs/requirements
-Monitor traffic and Pricing of google search phrase(s) for clients and make changes according to the best search phrase available to the client for best possible marketing
Delivery Sales Assoc. / Customer Service Rep
New System Laundry -
Portland, OR
January 2007 to January 2008
Providing excellent customer service
Maintaining the cash office
Assembling daily cash deposits
Answering multiple phone lines
Maintaining all daily and monthly reports
Providing support to the Sales and Management teams
Sales
Processing cash transactions
Maintaining product inventory
Data Entry
Assisting with warehouse duties as needed
Pricing, Labeling, and Cleaning merchandise
Manage and maintain new and existing accounts
Implement sales of new products to new and existing customers
Customer relations and problem solving
Account management with computer records and update on computer and PDA
Sales on the phone and in person
Meet deadlines and delivery criteria with a professional appearance and demeanor
Handle accounts payable and collection
Sales analyses and proposals to better meet the diversity of each customers needs
Sales Assoc. / Customer Sevice Manager
Encompass Teleservices -
Beaverton, OR
January 2001 to January 2003
Manage and train employees to perform various duties
Conduct and log daily/weekly employee reports
Reward and reprimand employee performance
Customer Relations and Inside Sales
Customer Service Project Manager
Livebridge -
Clackamas, OR
January 2000 to January 2001
Maintain records of daily sales for clients
Customer Relations and Inside Sales
Monitor and review employee performance
Train employees on carrying out specific duties
Scheduling
Learning and implementing new computer programs
Education
GED in Computer Science
Clackamas Community College -
Oregon City, OR
2010
Skills
•
Advanced user of All Microsoft Products (10+ years)
•
Computer Science
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