STEVE D. WARD

Concord, NC *****

ads7vr@r.postjobfree.com

702-***-****

PROFESSIONAL SKILLS PROFILE:

Managed call center that staffed

Managing over 900 customer accounts

Team Lead of SEO and SEM marketing teams

Established sales objectives by forecasting and developing annual sales quotas, projecting expected sales volume and profit for existing and new products

Completed sales operational requirements by scheduling and assigning employees

Maintained sales staff by recruiting, selecting, orienting, and training employees

Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing business networks

Implemented and lead moral committee to increase employee motivation for production

RELEVANT EXPERIENCE:

Safe haven ADT

Account Manager/Team Lead- REMOTE Oct 2022

Manage a portion of the team of members 5 to 10 reps at a time

Run reports for team 4 times a day calls, sales.

Monitored calls and gave feedback to reps

Made outbound calls at least 100 everyday

Conducted Team meeting twice a day VIA Teams video chat

Called Real estate agents and pitched them for a partnership to obtain their buyers who were interested in security

Followed up with the customer to pitch packages and close deal on one call close

Highest close rate in my department of 70% normal close rate 30%

Spectrum Business

Account Manager/Team Le- REMOTE April 2021 September 2022

Manage a portion of the team of members 5 to 10 reps at a time

Run reports for team 4 times a day calls, sales.

Held team meetings in the morning and after lunch

Made outbound calls at least 100 everyday

Called Real estate agents and pitched them for a partnership to obtain their buyers who were interested in security

Followed up with the customer to pitch packages and close deal on one call close

Highest close rate in my department of 70% normal close rate 30%

Windstream Enterprise

Manager Windstream Enterprise Charlotte NC March 2019- March 2021

Had a team of 15 reps that I worked with daily

Monitored reps Calling small to medium business to follow up on their VIOP systems, giving feed back to reps doing coaching sessions, running reports daily and sending out reports

Maintaining a book of business

Helping new and existing customer with SDWAN security system for their internet

Following up with customers concerning soft wear updates

Training new reps on the process once out of nesting class

Web.com SRI. August 2017 to November 2018

Business to Business outbound sales calls

SEO Marketing for Google also Google Maps, Yahoo, Bing

Pay Per Click Campaigning on Google

Finding leads to contact

Calling prospects and sending them over to closers

Handling the Larger Accounts for New Customers dealing with SEO & SEM marketing

FleetMatic Account Manager. Charlotte NC, July 2016 to July 2017

Business to business outbound sales calls

Calling medium and large size Companies with vehicles from 5 to 100

Prospecting calls

Maintaining a book of business as well as creating new customers

Making 80 to 100 calls daily

Account Manager/Team Lead, Deluxe for Business, Charlotte, NC June 2013-July 2016

Business to Business inbound as well as outbound sales calls

SEO Marketing for Google also Google Maps, Yahoo, Bing

Pay Per Click Campaigning on Google

Processed Credit Cards or ACH orders through sale force.

Up selling to existing customers as well as extending the life of the contract

Handling the Larger Accounts for New Customers dealing with SEO & SEM marketing

Sales Representative/Team Lead, Red ventures, Fort Mill, SC June 2008-May 2012

Outbound sales

Managed sales and customer service accounts

Team Lead of over 60 sales agents

Monitoring sales calls remotely

Coaching and development of employees to meet and exceed sales quota

Operations Manager, Reality Times, Las Vegas, NV January 2005- January 2008

Improved the operational systems, processes and policies in support of the organizations mission -specifically, support better management reporting, information flow and management, business process and organizational planning

Managed and increased the effectiveness and efficiency of Support Services through improvements to each function as well as coordination and communication between support and business functions

Supervised and coached center supervisors on a weekly basis via staff meetings and one on one coaching sessions

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