Passenger Service Agent
Resume:
Education
International University of Missouri, Master’s Degree in Business Administration, Marketing Major
National College – Bachelors of Commerce - Major Finance and Management
Professional Experience
Passenger Service Agent II at Air France – JFK Terminal 1 February – Current
. Checking in customers verifying proper required documentation according to Govt. regulations. All airline requirements procedures with assisting customers through boarding procedures.
Senior Client Associate at Signature Bank – White Plains, NY March 2015 - April 2019
Building a book of business worth $48 Mil. and bringing in new clients, through prospecting and cross-selling.
Assisting clientele with new account setup, initial deposits, lines of credit and loans.
Performing initial prospect for commercial mortgages worth $26 Mil. S
Adhering to bank policies and procedures with regards to new deposit and loan customers.
Stimulating new business development by networking and managing a portfolio of COI
(Lawyers, CPA’s, Business Owners, Doctors, Chamber of Commerce, Rotary, Loins Club).
Cash management products (Wires/ACH/Remote Deposit) and working with various partners.
Store Manager at Wells Fargo – North White Plains, NY March 2013 - March 2015
Operating a balanced business, focusing upon consumer and business credit cards, merchant services, payroll, home equity, and mortgages.
Mentoring and managing employees struggling to contribute to sales goals.
Exceeded sales goals by 200%.
Adhering to Bank policies and procedures about new deposits and loans.
Personal Banker at Wells Fargo – Carle Place, NY August 2012 - January 2013
Developing a customer base through outbound calling, regular visits to local businesses, and networking in the area.
Promoted to a Branch Manager
Director of Sales and Marketing at Wireless Shop – New York August 2011 - August 2012
Managing all daily operations including billing, directing staff, coordinating sales distribution, and establishing quotas. Training and managing sales associates in different regions
Director of Sales and Marketing at PCC Communication – New York April 2009 - August 2011
Developing sales, profit, and partnership campaigns – all leading to a 15% increase in annual sales.
Recruiting, training, and developing a national sales force; establishing sales strategies, territories, and goals.
Director of Marketing-Business Development Intouch Concepts – NY, NJ, CT, June 2008 – Feb 2009
Opening stores in five states and converting existing stores into Verizon stores; training all employees.
Assisting management in launching new products and evaluating existing products against sales targets.
Director of Marketing and Operations at MobileTron Inc. – New York August 2007 - May 2008
Negotiating new store leases, opening new stores, and training staff on the day-to-day operations of a Verizon store.
Created “Critical Success Factors” tracking system to manage and evaluate all customer interactions.
Director of Marketing at Malsha Imports – (NY, NJ, PA, D.C,) Mar 2004 – July 2007
Leading the sales force of 9 and regional account managers through regular meetings, training, and analysis of sales statistics. Opening new dealers all over.
Promoted twice in 6 months Regional Manager and the Regional Director
Owner/Operator at AES Intl Inc. – New York August 2002 - March 2004
Implementing marketing strategies – including promotional plans and merchandise presentation to increase store traffic.
Planning and budgeting for all cell carriers, considering commissions, chargebacks, and dynamic promotional plans.
Skills and Competencies
Demonstrated Professional Skills:
oProject Management, Strategic Planning, Professional Presentations.
o Staff Development & Training, Relationship Building, Scheduling.
oMarketing & Sales, Report Preparation, Customer Service.
Computer Proficiency : Microsoft Office, Excel, PowerPoint, etc.
Languages : Multilingual – English, Urdu, Punjabi, Sindhi.
Work Eligibility: Eligible to work in the U.S. with no restrictions.
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