Customer Service Housekeeper
Resume:
Stephanie Monceaux
Lake Charles, LA
*************@*****.***
I have been cleaning for about 13+ years ranging from private home cleaning to commercial cleaning and have worked in the Hotel Industry as a Housekeeper / Assistant Housekeeping Supervisor. I also have experience in new construction home cleaning . Just recently I became a Contrator Custodian cleaning a Federal Building. I also have been cleaning the Federal Employees Apartments and Townhomes on the weekends. I have been here for 5 months now. I love what I do and I take pride in what I do. I love paying attention to detail and I love when I can put a smile on someone's face because they're so happy with the way I have cleaned either their hotel room or their home or business etc. I enjoy working alone and I also enjoy working with other people. I like teamwork and I enjoy teaching people how to clean and helping them clean. I am always looking to learn anything new about cleaning and meeting and working with people who share my passion about it. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Custodian/Janitor
Pro Quarters - Iowa, LA
May 2022 to Present
I'm a contractor for 2 Federal Company's in a Federal Building. I also clean for my employer who owns the building. They are all located in the same building . I clean all of there restrooms, I vacuum the whole building, I mop the whole building, I clean all of the windows and glass doors. I throw all of the trash into the dumpster and I pick up trash outside. I am also responsible for keeping up with the supplies and ordering supplies I stock up all of the offices and restrooms . I passed a background check done by Homeland Security to be able to work in the building . I learned how to operate the Karcher Vacuum and the Karcher floor cleaner
Housekeeper
Private Home Owner - Lake Charles, LA
January 2018 to Present
My duties included cleaning the whole home which was vacuuming and mopping floors,cleaning toilets,sinks and bathtub and showers in the bathrooms,washing,drying, and folding laundry, changing bed linens, dusting etc
• Washed dishes
• Cleaned windows
• Removed trash
• Helped with laundry
• Sanitized (area or item rooms bathrooms counters equipment) Housekeeper
In home housekeeper - Lake Charles, LA
August 2014 to Present
Clean the entire home. Make beds, bathrooms, floors etc. Once every 3 months I do deep clean which is walls, baseboards etc
• Helped with laundry
• Removed trash
• Washed dishes
• Cleaned windows
• Sanitized (area or item rooms bathrooms counters equipment) Housekeeping
Slingo - Sulphur, LA
July 2021 to March 2022
My job responsibilities include cleaning apartments as residents move out of them I clean ovens and refrigerators, wipe out and wipe down cabinets I scrub the bathrooms from ceiling to floors . I do windows and the blinds hanging . I do ceiling fans and the floors I vacuum, sweep, mop, and strip wax and put fresh wax .
• Cleaned and organized bedrooms, offices, kitchen and restrooms
• Disinfected (area or item rooms bathrooms counters equipment)
• Removed waste daily
• Prepared linens
• Kept rooms stocked
• Cleaned and organized restrooms, hallways, offices, stairwells, bedrooms and kitchen
• private residence, vacation rental, apartment building, condo building and hotel housekeeper
• Disinfected (area or item rooms bathrooms counters equipment)
• Removed waste daily
• Prepared linens
• Kept rooms stocked
Janitorial/Housekeeping
Couyon Cleaning - Lake Charles, LA
August 2021 to January 2022
I clean two Buildings 5 nights a week. I throw the trash, clean the restrooms and restock their toilet paper and paper towels also the soap, I sweep or vacuum the floors and rugs then I mop all of the floors. I dust all of the offices.
Cashier/Customer Service
Lowe's Home Improvement - Lake Charles, LA
July 2021 to September 2021
I wait on and help customers with their purchases as they finish with their shopping . I straighten shelves and collect baskets and carts from the outside . I help with Self Checkout . I stock the snacks and drinks at the end of my shift for the next day
Housekeeping/Janitorial
Service Master - Lake Charles, LA
August 2020 to March 2021
I clean several different buildings that are commercial setting . I clean bathrooms, some kitchen areas, throw all trash, vacuum mop all floors and restock all paper towels and toilet paper as needed. Custdian
Lake Area Janitorial - Sulphur, LA
July 2020 to February 2021
I clean 2 offices and my duties consist of dusting, bathrooms, windows, trash, vacuuming, mopping, disinfecting all touch points and furniture. Restocking supplies like toilet paper, paper towels if needed . Etc.
Laundry Attendant
Holiday Inn - Lake Charles, LA
March 2020 to April 2020
My position requires me to strip the dirty checked out rooms and bring them down to the laundry room to be sorted through, pre spotted, washed, and dried. Then I fold all of the laundry, separate the folded laundry, and then bring it up to all of the floors so the housekeepers will have Linen on the floors for their rooms for that day, the next day and days to follow. Housekeeping Supervisor
Woodspring Suites - Lake Charles, LA
December 2019 to March 2020
I clean the hotel rooms when guests check out and that consist of stripping all of the bed linen and towels . I clean bathrooms which consist of cleaning the tub, toilets and sinks. I make the beds and dust, sweep and mop. When I finish with my boards I then inspect the other housekeepers rooms. I check to make sure their rooms are up to Wood springs standards. I will help with vacuuming and mopping the lobby, hallways and cleaning and mopping the laundry room. I help with laundry if needed and cleaning the public restroom. I also stock the new shipments of linen,towels and amenities on the shelves when those orders come in.
Asst Housekeeping Supervisor / Housekeeper
TOWNPLACE SUITES - Lake Charles, LA
June 2018 to November 2019
My position as an assistant housekeeping supervisor requires me to check all of housekeepers rooms daily to make sure that they are up to inspection to be rented out to our guest. My position as a housekeeper requires me to strip all of dirty rooms daily and make the beds clean the restrooms the kitchens do the floors to get the rooms ready for the next guest. In our guests rooms that are staying over my job requires me to get their linen changed if needed get clean towels,throw their trash, clean their restroom and stock all the amenities etc Housekeeper / Asst Housekeeping Supervisor
DAYS INN WEST - Sulphur, LA
June 2017 to February 2018
As a housekeeper for Days Inn I was required to check rooms daily and clean them. Changing bed linen, dusting, vacuuming, mopping clean the toilet,sink,bathtub and mirrors. Check all drawers,closet, and under bed skirts. Check all lights to make sure they worked.Clean Air conditioner vents daily for dust. Any maintenance problems I was to report it immediately. Take out dirty towels and put new towels. Fill and stock the amenities. For our guests that were stay overs I would change the linen if needed replenish their towels change their trash and stock their amenities. As the Assistant Housekeeping Supervisor I was required to Inspect the housekeepers rooms and to make sure that they were cleaned and everything was in the room that needed to be for the rooms to be rented for the guest. After all the rooms were inspected then I would put them rooms in so they would be vacant clean ready for the incoming guest.
Helper
Ackley Carpet Cleaning - Lake Charles, LA
January 2013 to June 2015
My duties included helping unload hoses and hooking water to them so the steam machine could get hot to clean the carpet. I had to get chemicals and work on spots and when we were done I rolled the hoses back on the truck
Customer Service Associate
Shoe Dept Encore - Lake Charles, LA
May 2011 to June 2013
My job was to wait on customers at the register when ready . Help customers on the floor when shopping for shoes etc. On truck day we would unload the boxes and take the shoes out and mark them with tags and put out on floor. We were constantly moving shoes all around store Education
Ged
Vinton High School - Vinton, LA
August 1989 to May 1992
Skills
• Cleaning (10+ years)
• Housekeeping (10+ years)
• Hospitality (10+ years)
• Customer Service (10+ years)
• Hotel Experience (5 years)
• Cleaning Experience (10+ years)
• Hospital Experience (1 year)
• Laundry (10+ years)
• Residential Cleaning (10+ years)
• Environmental Services (1 year)
• Custodial Experience (1 year)
• Commercial Cleaning (10+ years)
• Floor Care (10+ years)
• English (10+ years)
• Load & Unload (10+ years)
• Food Preparation
• Caregiving
• Retail Sales
• Communication skills
• Cash Handling
• Home Care
• Buffing
• Detailing
• Kitchen Experience
Certifications and Licenses
Driver's License
Assessments
Workplace English — Highly Proficient
May 2020
Understanding spoken and written English in work situations. Full results: Highly Proficient
Attention to Detail — Proficient
December 2019
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Proficient
Work Style: Conscientiousness — Expert
July 2019
Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.
Full results: Expert
Work motivation — Proficient
June 2020
Level of motivation and discipline applied toward work Full results: Proficient
Work style: Reliability — Highly Proficient
November 2019
Tendency to be dependable and come to work
Full results: Highly Proficient
Attention to detail — Proficient
January 2021
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Proficient
Inside sales — Proficient
August 2020
Actively listening and responding appropriately; performing common sales calculations. Full results: Proficient
Customer service — Proficient
September 2020
Identifying and resolving common customer issues
Full results: Proficient
Work style: Reliability — Highly Proficient
February 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient
Cleaner fit — Expert
February 2022
Measures the traits that are important for successful cleaners Full results: Expert
Customer focus & orientation — Proficient
February 2022
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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