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Customer Service Csr

Location:
Lincoln, NE
Posted:
October 27, 2022

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Resume:

*** * *****

Lincoln, NE *****

531-***-****

ads7v0@r.postjobfree.com

MANDY JUEDES

SUMMARY

Accomplished and energetic person with over 20 years of experience in various fields. Motivated leader with strong organizational and prioritization skills. Areas of expertise include customer relations, administrative duties, production, attention to detail, and communication.

SKILLS

Microsoft Windows Certification, Customer Service Relations, Account Management, Education and Training, Inventory/Procurement, Supervisor/Management, Production Protocols, OSHA Guidelines and Regulations

EXPERIENCE

UNIVERSAL PURE, LINCOLN NEBRASKA – PRODUCTION LEAD

December 2021 – October 2022

Oversaw the production process for achieving production requirements. Supervised and motivated team members on production line to increase productivity. Communication of production requirements, deadlines, and goals with team, CSR, and management. Trained new employees on production line, paperwork, and other production related duties.

Coordinated procedures for facility and equipment maintenance or modification, including the replacement of machines.

Complete and verify all labels, paperwork, and perform weight verifications. Inspected final products to assess compliance with quality standards and established tolerances.

Created Standards of Work for various areas in production. Responsible for labor tracking, inventory, hourly/daily/weekly goal reporting, and coordination of products needed for daily quota.

Operation pallet jacks, standup, and forklifts to transport products to designated facility areas. Material loading and unloading to dock or trailers.

ANDY’S APPLIANCE AND REPAIR, OMAHA/LINCOLN NEBRASKA – CUSTOMER SERVICE

September 2019 – December 2020

Analyzed and collected customer information to prepare product or service reports. Investigated and researched issues to determine root causes and appropriate resolution methods. Built sustainable relationships and trust with customer accounts using open and interactive communication.

Scheduled and dispatched technicians to appropriate locations according to customer needs, requests, or specifications. Monitored technicians’ locations and utilized to coordinate service and schedules. Prepared daily work orders and schedules to disperse to technicians. Part ordering, management, and inventory.

Record and maintain files or records of customer accounts, requests, work services performed, charges, expenses, inventory, or other dispatch information.

Navigated multiple computer systems and applications and utilized search tools to search information.

EDUCATION

Creighton University, Omaha NE

1994-1998 Computer Science



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