Data Entry Customer Service
Resume:
Selina Butler
Sebring, FL *****
************@*****.***
Objective:
Seeking employment with a challenging firm that provides opportunity to combine exceptional interpersonal and job skills for a rewarding future. Work Experience:
October 2015-Current
MV Transportation
Reservationist
Primary Responsibility: Taking reservations, cancelations and notifying dispatch when passengers are ready ect. Processing, entering and filing applications for transportation. Processing and billing Medicaid claims transported until contracted ended. Keeping up with rules of CDC of guidelines and transportation rules for clients and driver’s safety. Verifying mode of transport needed so type of transport sent is correct. Processing and filing complaints and compliments of drivers and staff. Contact clients for surveys for corporate analysis reviews. Assisting in any other miscellaneous request management ask to perform duties and assist with monthly reviews and reports. January 2013-January 2015
Dunkin Donuts
Position/Title: Cashier
Primary Responsibility: Taking and making orders, collecting and handing out purchases. Complete clean up duties and stocking etc. Worked any shift asked. June 2012-September 2012
Medical Data Solutions
Position/Title: Second Party Ins collections/support Primary Responsibility: Call Insurance's for status of payment or demand of payment if then ended June 2021
stalling payment; Appeal denials; Data entry; Write and submit letters or calls to debtors; Answered incoming calls regarding questions, etc.
August 2011-November 2011
Doctor Thakkar & Associates
Position/Title: Biller of doctor charges
Primary Responsibility: Billing/posting inpatient & outpatient surgery charges for 3 different doctors which also consisted of printing patient records for charts. Collected and filed incoming records to put on doctors desk for review; File charts after inputting surgery charges; Posted information in separate books for doctors records; Picked up charts and biopsies form surgery center; Answered customer calls regarding billing questions; Verified Insurance benefits & eligibility; Data entry August 1996-August 2011
Florida Hospital Heartland
Position/Title: Patient Financial Services/Denial Management Primary Responsibilities: In the 15 years of service to Florida Hospital I have had several responsibilities with good public relations experience in all fields as well as Multitasking.
1996-1998
Registration/Admitting Representative: Registering patients for hospital services; Customer service; Verifying Ins & patient information as well as assistance with patient bills; High level multitasking with computers/data entry as well as patient records. 1998-2003
From registration moved to billing office/patient financial services. Worked as Ins and patient billing/collections for many years. Ins verification. Worked from self pay collections to specializing in Commercial billing and collections. 2003-August 2001
Promoted to team leader in denial management for 8years. Also Employee rep regarding denied claims as well as payroll collection management for employees. My responsibilities were to perform wide range of complex duties relating to the processing of patient accounts to ensure the maximized reimbursement is received that hospital is entitled to. In these 8 years I posted and corrected Ins payments and information to being liaison with the corporate managed care staff and assisting to meet any needs regarding contracted Ins plans. I reviewed denials and under payments to which filed and monitored appeals. My responsibilities also included assisting cashier and other representatives as needed during any down times with whatever help that may be needed to complete office goals etc. I've attended/participated in mandatory facility wide dept training/meetings as well as required managed care conferences/meetings to continue with up to date information on denials and claim situations etc. 1988-1996
I have worked various jobs from time attended high school and college until starting with Florida Hospital:
1987-1988
Wendy's Restaurant in Avon Park, FL as cashier & closure 1989
Wendy's Restaurant in St Cloud, FL also as cashier & opener 1990
Attended college at SFCC for General Office Skills Certificate while attempting to work as cashier at Hardee's restaurant in Sebring, FL on night shift. With 1 year old child did not work out so became full time student and mom until completed course. During course worked several volunteer jobs which was part of course to working on skill set. 1992-1994
Grimsley Oil Stop N Shop Convenience store(s)
Position/Title: Store Manager
Primary Responsibilities: Open and closing store; Cashier; Money skill set; Manager responsibilities of ordering store supplies, balancing money and book keeping; Deposits; Keeping shelves stocked and cleaning; Worked with Vendor orders etc. 1994
Hardee's Restaurant in Chatham, IL as cashier
1994-1996
I worked for several different temporary agencies to further experience skills which lead me to Florida Hospital. In the temporary jobs I worked for Dept of transportation, Blue Cross Blue Shield to Horace Mann Ins Co in Springfield, IL. After moving back to Florida worked for Ed Morse Auto-land. All jobs consisted of data entry, customer service; Filing; Once job ended joined Florida Hospital team for 15 faithful years. Education:
1990-1991
South Florida Community College now State College
Certificate: General Office Skills
2003
South Florida Community College now State College
Beginner & Intermediate courses taken for learning Excel/Spreadsheets which completed
Accomplishments:
I have completed 350 sweat equity hours with Habitat for Humanity in 2006 I served as Girl Scout Troop Leader 2008-2009
Volunteered as cheer head coach for APYF organization for 3 years Reference available upon request.
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