Specialist Manager Call Center
Resume:
Cliff P. Lumpkin
***************@*****.***
“Experienced Customer Relationship Minded Manager with strong leadership and sales skills specializing in B2B, retail and hospitality” Highlights:
● Gold Coin Recipient, awarded by Verizon Corporate for Outstanding Customer Service 2015
● Experienced event planner of 20 years
● President of Birmingham Hospitality Association 1998-2000
● Achieved top sales revenue at The Harbert Center meeting facility for three consecutive years 1999 - 2001
● Successfully managed Marriott Healthcare Food Services’ daily operations under the challenge of a 3 million dollar cafeteria renovation
● Managed a thriving restaurant and catering service, Catering to You, for three years Director of Membership- Inverness Country Club -
Birmingham, Alabama August 2018-Present
● Increased membership at record levels 2019-2020
● Experienced manager in conflict resolution and conflict management
● Assisted in management of hospitality staff with 30+ employees
● Responsible for oversight of day to day activities of the Club: Food and Beverage, Fitness, Tennis, Golf, and Aquatics ensuring a constant customer focus
● Highly skilled and knowledgeable manager in all aspects of club operations
● Developed the rules of engagement to ensure quality onboarding of all new customer members
● Proven ability to engage with customers on a personal level to build customer loyalty Wine Sales Specialist, Rush Wines - Wholesale Wine Distributor Birmingham, Alabama April 2015-August 2018
● Increased territory sales by 75% in 3 years
● Demonstrated ability to adjust sales methods to ensure sales by being unbiased to the customer audience and created detailed sales strategies for individual customers
● Maintained inventory at each store according to individual customers’ needs / par levels
● Earned and maintained solid relationships with buyers and support staff
● Orchestrated sales to the public through special events and tastings
● Successfully used time management skills to effectively manage numerous clients in multiple cities
C ustomer Sales Specialist Manager, Verizon-Cellular Sales - Verizon Premium Authorized Dealer-Birmingham, Alabama February 2009- April 2015
● Sold and managed Verizon products/ services to retail and business customers negotiated B2B cellular packages and equipment
● Contributed to record sales years in Birmingham 2010-13
● Designated as a Sales Trainer for new hires after only 6 months of employment
● Created the New Employee Mentor Program for Sales Associates
● Developed the sales proposal blueprint model for use in all Cellular Sales business proposals
● Served as first Call Center Liaison with Cellular Sales Home Office, Knoxville, TN. Distributed daily sales leads for the State of Alabama Sales and Service Manager, All Season Travel/ Adventure Tours Birmingham, Alabama. December 2002-September 2008
● Successfully sold large and small corporate group and incentive trips/ meetings, all with the customer needs and expectations in mind
● Created and developed incentive trips (cruises, resort incentives, golf and hunting trips)
● Secured and negotiated contracts with airlines, hotels and vendors
● Traveled with the client to the destination sites to ensure success
● Ensured logistical success at every level of the incentive program
● Developed policies and procedures for group travel packages
● Maintained accounting records/collections and receivables
● Mentored and instructed new sales personnel on successful sales calls
● Participated in numerous networking events to seek out potential new clients The University of Alabama - Tuscaloosa, Alabama
Bachelor of Science
Meeting and Convention Management
Contact this candidate