Entry Specialist Customer Representative

SARA HASELTON

West Milton, Ohio ***** 937-***-**** ************@*****.***

OBJECTIVE

Obtain a job as a customer representative where I can use my exceptional interpersonal and communication skills to resolve customer issues and foster a positive relationship between the customers and the company. SKILLS & ABILITIES

• Responding promptly to customer inquiries.

• Communicating with customers through various channels.

• Acknowledging and resolving customer complaints.

• Knowing our products inside and out so that you can answer questions.

• Processing orders, forms, applications, and requests.

• Keeping records of customer interactions, transactions, comments and complaints.

• Communicating and coordinating with colleagues as necessary.

• Providing feedback on the efficiency of the customer service process. EXPERIENCE

1998-Present Customer Service Sales and Custom Order Entry Specialist, Repacorp INC.

• Customer Service providing quality and accurate order entry. Maintained a 99% error free order entry throughout my 21 years in Customer Service. Custom Order Entry department. Responsible for providing quotations directly to customers, inside sales, and outside sales for any consumable item. Maintained my own accounts. Maintaining a positive, empathetic and professional attitude toward customers at all times.

EDUCATION

1977-1981 High School Diploma, California, Mt. View High Page 2

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