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Customer Service Sales Associate, Manager, and Professional.

Location:
Mesa, AZ, 85206
Posted:
October 27, 2022

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Resume:

Jeff Stubner

Experienced Results Driven Sales/Business Manager & Salesman.

Mesa, AZ 85206

ads7nm@r.postjobfree.com

626-***-****

Seeking career-directed opportunities where my proven managerial, leadership abilities, consultative selling skills,

operations knowledge, team leading / building and communication strengths will be a valuable asset. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Production Project Manager

PXG - Parsons Xtreme Golf - Scottsdale, AZ

May 2021 to Present

Assistant Sales Manager / Internet Sales Director

Earnhardt(VW,Chevy,Nissan), Horne Mazda, Larry H. Miller(Nissan,Ford), Henry Brown(Buick GMC) - Mesa, AZ

December 2013 to May 2021

• AVERAGE SALES UNITS PER MONTH = 16... TOP SALES MONTH = 35.5 UNITS (National average is 8 units).

Assist customers in purchasing a new or pre owned vehicle. Greet and guide customers as they appear on the lot to proceed into the sales process.

Assist those customers to find a vehicle that meets their needs by knowing the dealerships inventory

"inside and out" to find the perfect vehicle to sell them. Enhance the sales process by demonstrating the vehicles features on the lot and on the road. Assist the customers in the completion of their sales applications. Assist management to increase sales by inspecting the lot’s vehicles daily and by reporting any problems to the General Manager.

Assist management in ensuring the lot is merchandised correctly to attract maximum sales. Enthusiastic with high energy throughout the sales work day. Outgoing and friendly personality even under stress of sales objections. Outstanding quality customer service skills and sales track record. Strong interpersonal and communications skills one-on-one and over the phone. Persuasive and able to overcome customer objections during the sales process. Proficient in basic business math including percentages. Proficient in using basic Office, accounting software, and proprietary sales programs. Persistent, competitive and a work ethic that focuses on the customer’s needs to enhance dealership and personal sales.

Participated in the Manufacturer's training courses to become certified with the Brand. Sales Director

1-800-ACCOUNTANT - Tempe, AZ

January 2016 to July 2016

As the Sales Director, my responsibilities was to train, coach, hire, mentor, inspire, and keep accountability for the 2 Sales Departments / Teams that the Phoenix office has in operation. One Sales Team is responsible for selling accounting services to small and mid-sized businesses that are in their infancy. The second team cross sells the same leads our Merchant Services and products. This was a Start-Up company that wanted to expand West from New York and establish themselves in the Phoenix Metropolitan area. I personally created the Merchant Service sales process and helped revamp the sales process for the accounting side of the company.

For both teams I planned, developed and managed both strategic and tactical accounts while developing and maintaining long-term client relationships and growing revenues and profits. Assessed client needs, resolved issues and enhanced these relationships. Developed customer acquisitions and account penetration strategies and lead the teams through execution, continuously developing improved relations with clients and internal departments through frequent discussion and interaction, while maintaining ultimate accountability for the success, quality, strategy, and integrity of all client relationships and resulting campaigns, which the ultimate goal leads to account growth year over year. Acquired new enterprise accounts, lead successful team implementations, taught and understood current and potential clients’ businesses, used CRM appropriately to provide visibility into sales activities and created accurate sales forecasts, created and delivered standard and customized presentations, as well as successfully negotiating contracts and closing deals. District Manager

UFC GYM - Mesa, AZ

March 2013 to December 2013

District Manager of 3 locations that Arizona only has. Demonstrated leadership competency in building, developing and retaining high-performing teams of hourly and salaried employees.

Record of top tier performance as compared to peers and/or industry standards. Passion for sales and customer service excellence. Ability to monitor and control payroll and expenses. Exceptional communication, organization and time management skills. Working knowledge of Microsoft Excel, Word, PowerPoint and Outlook. Recruit, hire, coach and retain an engaged team of managers and team members through demonstrating initiative and leading by example.

Ensure that team members demonstrate sales-focused and customer-centric behaviors when interacting with our customers.

Provide a welcoming environment to customers through effective facility maintenance and labor and vendor management.

Respond to customer inquiries in a timely manner and address their concerns quickly. Identify and celebrate operational successes, as well as develop and implement plans to address opportunities.

Manage payroll, repair, maintenance, expense budgets and P&L statements. Conduct regular property audits, ensuring properties are safe and meet all company operational standards.

Manage delinquent member process, including coaching teams to reduce delinquency rates and improve customer retention.

Communicate effectively with employees, colleagues and customers. Co-Owner / General Manager & Bartender

COUNTRY CLUB SPORTS BAR & GRILL - San Gabriel, CA

July 2008 to March 2013

Ability to multi task in a high volume setting, possessing the ability to effectively make decisions and resolve problems.

Demonstrates strong leadership skills and have a high aptitude to train and develop one self and a diverse staff.

Vast knowledge of cost controls such as labor, productivity, food / liquor / beverage expenses. Tenacity for meeting challenges and sales goals with a primary focus on quality of work, honesty, and integrity.

National Sales Manager

PAYMENT SYSTEMS - Los Angeles, CA

January 2009 to October 2012

Personally recruited, trained, and managed a sales team of 35-55 sales reps that would travel nation wide to sell our merchant services and products. I was involved in every aspect of the sales process, but my main responsibility was to ensure the closing of each and every sale opportunity (93% closing rate). I also managed the call center which consisted of approximately 85-100 callers and 3 managers. I overlooked the Finance Department and Confirmation/Quality Control Departments as well (Los Angeles office only). Further promotions lead to running Carlsbad, CA and Houston, TX offices. Multiple Club Manager

24 HR. FITNESS - Los Angeles, CA

March 2005 to June 2008

• SGV Mountain District, California.

• 12 Gym's

• Provide leadership coaching coordination and training for club staff development for success.

• Forecast, track, analyze and report sales production daily. Managing all P&L.

• Execution of daily and monthly goals resulting in club achieving its goal 90% of the time.

• Personally generated gross annual sales of approximately $525,000 with a 88% closing rate.

• Initially hired as Sales Counselor and was promoted within two months to Assistant Sales Manager, while completing a 5 month management training program; proceeded promotions to Sales Manager onto Club Manager/General Manager. Assisted District Manager in managing a 14 club district when the company was in the process of changing private ownership, filling in as a Assistant District Manager. Assistant District Operations & Sales Manager

MEN'S WEARHOUSE - Monterey Park, CA

December 2003 to March 2005

• Assisted district manager in over seeing all operations including P&L. Assisted in sales production of a 12 store district.

• Created and implemented strategies/incentives to achieve individual and collective sales goals.

• Oversaw customer service, sales, promotions, inventory management, loss prevention, and supply ordering.

• Planned visual merchandising and maintained store appearance. Store Manager (District Manager In-Training Program) ABERCROMBIE & FITCH - Arcadia, CA

June 1997 to August 2001

• Steadily advanced from Sales Associate to Manager-in-Training, to Assistant Manager, to Store Manager, directing the day-to-day operations and performance of retail locations with annual sales of

$10.5 million and $7.5 million, respectively.

• Maintained corporate culture and image, ensuring compliance with company policies, procedures, and practices.

• Success at Glendale store resulted in assignment to open and manage new Arcadia store; planned and oversaw interior layout, installations, and setup; hired and trained 5 managers and 115 employees; directed all aspects of grand opening.

• Participated in meetings at Ohio-based corporate headquarters. Education

Bachelor's in Business Management

Central Methodist University-College of Liberal Arts and Sciences - Fayette, MO June 2001 to December 2003

Associate in Social Science

Glendale Community College - Glendale, CA

June 1997 to August 2001

Skills

• Leadership Experience

• Excel

• Marketing

• Sales Experience

• Administrative Experience

• Microsoft Excel

• Time Management

• Driving

• CPT Coding

• Relationship Management

• Mobile Testing

• Management Experience

• Outside Sales

• Customer Service

• Recruiting

• Microsoft Office

• Remodeling

• Financial Acumen

• Microsoft Word

• Microsoft Powerpoint

• Project Management

• SharePoint

• Succession Planning

• Account Management

• Inside Sales

• Microsoft Access

• Business Management

• Salesforce

• Sales Management

• Dealership Experience

• Direct Sales

• Retail Sales

• High-end Sales

• Merchandising

• Retail Management

• Typing

• Microsoft Outlook

• CRM Software

• Negotiation

• Supervising Experience

• Loss Prevention

• Warehouse Experience

• Clerical Experience

• Operations Management

• Interviewing

• P&L Management

• Store Management Experience

• Payroll

• Budgeting

• POS

• Restaurant Experience

• Financial Report Interpretation

• Cashiering

• Conflict Management

• Guest Services

• Training & Development

• Sales Support

• Cold Calling

• Product Demos

• Telecommunication

• Computer Literacy

• Word Processing

• Order Entry

• SaaS

• B2B Sales

• Market Research

• Research & Development

• Root Cause Analysis

• Data Collection

• Profit & Loss

• English

• QuickBooks

• Business Development

• Forecasting

• Strategic Planning

• Vendor Management

• Pricing

• Branding

• Product Development

• Accounts Receivable

• Accounting

• Accounts Payable

• Computer Networking

• Management

• Sales

• Construction

• Leadership

• Mechanical knowledge

• Category management

• Purchasing

• Public speaking

• Production planning

• Phone etiquette

• Process Improvement

• Business Analysis

• SAP

• Sports coaching

• Hospitality

• Team management

• Data management

• Bartending

• Workforce management

• Group fitness

• Adult education

• Google Suite

• Restaurant management

• Hospitality management

• Guest relations

• Hotel experience

• Customer relationship management

• Social media management

• Employee orientation

• Facilities management

• Store management

• Google Docs

• Inventory control

• Upselling

• ERP systems

• Manufacturing

• OEM

• Basic math

• Optical experience

• Mentoring

• Auto restoration

• Assembly

• MRP

• Supply Chain

• Food service

• Auto estimating

• Commercial driving

• Delivery driver experience

• Email marketing

• Marketing automation

• Salesforce Marketing Cloud

• Courier

• Quality Assurance

• Analytics

• Computer skills

• Communication skills

• Analysis skills

• Territory sales

• Animal handling

• Organizational skills

• Production Management

Certifications and Licenses

Driver's License

TABC Certified

Bartender License

OLCC Service Permit

MAST Permit

Motorcycle License

Food Handler Certification

Additional Information

Jeff Stubner

4160 E. Woodside CT. 626-***-****

Gilbert, Arizona 85297 ads7nm@r.postjobfree.com

Dear Ladies/Gentlemen:

Please accept this letter as my expressed interest in a Management or similar position with your company. My resume follows for you review.

My qualifications include more than 21 years of distinguished Sales Management experience in diverse retail settings. Throughout my professional career, I have consistently demonstrated leadership, relationship management, and troubleshooting abilities that I believe qualify me to be a significant asset to your team.

You will find me to be a goal-driven and diligent individual who enjoys challenges, effectively manages multiple projects and business functions, and perseveres to exceed the expectations of my employers and customers.

Confident that I possess the skills and qualifications to make a valuable contribution to your organization, I welcome the opportunity to meet with you personally to explore possible employment. Thank you for your time and consideration.

Respectfully,

Jeff Stubner

Enclosure



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