Fulfillment Center Operator

Harmony Fowler

*** ********* **. ********* **, **312 423-***-**** ***********@*****.***

Professional Summary

Motivated, energetic and focused team player with extensive experience in fulfillment center pack operations. Natural leader with strong organizational and prioritization skills. Areas of expertise include Backfill PA, Learning Ambassador, Kickout Operator and Problem Solver.

Education

High School Deploma, May 1996, Bradley Central High School

·Cosmetology and Esthetician

Massage and neuromuscular Therapy, 2000, Tennessee Institute of Healing Arts

·Massage and Neuromuscular Therapy

Experience

Tier I Associate Amazon CHA2 Jun 2020 - Current

·Converted to permanent in August 2020

·Trained in Problem Solve, Auto-Slam, Jackpot, Singles, Multis, Rebin, Dock, BOD Scan, BOD Operate, Tape, Slam and Water Spider.

·Backfill PA: Chases CPTs, Chases high-dwelling shipments and Monitors process path queues for appropriate balance.

·Selected as Learning Ambassador in Jun 2021. Regularly trains Day 1, Day 2, Tape, Slam, BOD, Multis, and Water Spider classes.

·Away Team LFT1 Lafayette, Louisiana (Oct. – Nov. 2021): During FC launch, trained AA’s in BOD (scan and operate), Tape/SLAM, Kickout, Problem Solve, Jam-Clear, and CPT Chase.

·Experience using MS Word and Excel

Self-Employed Hair and Makeup designer 1997 - 2018

·Performed all aspects of operating a personal business, including Marketing, Bookkeeping, Scheduling, Reception, and execution of the provided products and services.

·Built and maintained a large, loyal client base over 20 plus years.

Skills & Abilities

COMMUNICATION

·Consistently exemplifies strong communication skills while chasing as Backfill PA, Kickout Operator and Problem Solver

·Utilizes clear and concise communication when performing the Learning Ambassador role to ensure effective, consistent training that meets operational standards and expectations.

LEADERSHIP

·Stands out as a leader amongst tier 1 peers through setting an excellent example, sharing knowledge, offering ideas and suggestions, and exhibiting a flexible, cooperative attitude to ensure operational objectives are met.

Problem Solving

·Utilizes vast operational knowledge and experience to solve a wide range of problems including kickouts, high-dwells, CTIs, pack DPMO issues and training concerns.

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