Support Technician It
Resume:
Luzando Carelse
IT SUPPORT TECHNICIAN
*******.********@*****.***
Address
** ******* ********, ********* *****, Despatch, 6220.
Phone
Date of Birth
** – 11 - 1980
Nationality
South African
Own Vehicle
Yes
Link
linkedin.com/luzandocarelse
OBJECTIVE
I am a bright, talented and ambitious IT Support Technician with a strong technical background who possesses self-discipline and the ability to work with the minimum of supervision. Having exposure to a wide range of technologies & able to play a key role in diagnosing hardware and software problems and to ensure that quality solutions meet business objectives. Possessing a good team spirit, deadline orientated and having the ability to organize and present complex solutions clearly and accurately.
EXPERIENCE
GAAP Point of Sale
Installation and Support Technician
East London
1 March 2021 - Present
Single Terminal Setups
Multi Terminal Setup
Back Office Support/Setup and Installation
Handholding/ Training for new stores
Repair faulty Network Cables onsite
Onsite Support for the Hospitality Sites
Installation of POS Systems for new and existing sites
Assist with Faulty Drive Through Equipment at KFC,McDonalds,etc
Printer installations and replacements
Incident Resolution within SLA
Testing of all received equipment
Onsite Training for End Users
Remote Support
Installation of Add On Equipment
Installation of new computer systems and solutions for the hospitality industry.
Training of customers on installed computer systems and software programs.
Support, troubleshoot and resolution of call outs relating to installed software programs on customers site.
Support, troubleshoot and resolution of call outs relating to installed HARDWARE on customers site.
Programming of software to work in customers environment.
Finding solutions and adapting software for best use within customer environment
LetMeRepair
IT Field Support Technician
East London
September 2019 - February 2021
Repairs to all Computer related equipment, till slip printers, CPU’s, cash draws, etc.
Onsite Repairs to Computer Equipment
Onsite Installations of Computer Equipment
Resolving of incidents within SLA
Testing of equipment before being deployed to stores
Installation of Windows on faulty POS Systems and Configure POS System after Reload
Replacing of faulty hardware on POS Systems at Stores
Onsite Support and Training for End Users
Shoprite/Checkers Pty.Ltd
IT Field Services Engineer
East London
January 2015 - August 2019
Incident management of end user and store devices
Reported incidents must be resolved or a work around found within agreed Service Level Agreement (SLA)
Understand and adhere to the different levels of authority of users and accompanying SLAs (e.g. executives get immediate assistance; users can be given up to 4 hours to resolve, etc.)
Second Line telephonic user support
Remote support by dialing into end point, i.e. desktop of store device
Visit with user or site to resolve issue
Take ownership of problems and progressing problem resolution.
Providing advice or training to users about the systems' functionality, correct operation or constraints, - devising work-around, - correcting faults
Escalate unresolved issues
Manage user expectations
Manage and Supervise 2 x team members
To set-up, configure and install end point devices, i.e. desktops and POS
Installation and configuration of new end point devices, i.e. PCs, POS
Reloading and configuration of software end point devices
Ensuring integrity and security of user or end point data
Installation and configuration of peripherals, i.e. printers
Adhere to installation standards and configurations
Update relevant system, i.e. Remedy, Spectrum, SCCM
Manage infrastructure vendors, i.e. cabling, UPS, Voice, Data, end point installations
Liaise and Manage Third Party vendors to perform installations or maintenance
Liaise and schedule appropriate times slots with business to perform maintenance
Comply and ensure standards are enforced
Servicing of end point devices and peripherals
Install and configure end point devices as part of rollout projects
Manage the new store opening process
Engage and understand business requirements for new site requirements
Ensure relevant IT Equipment is ordered
Ensure software installations of IT equipment is included in Staging schedule
Plan and facilitate installations of third-party services
Escalate any delays of scheduled installations
Provide regular progress updates of site installations
Installation and configuration of store end point devices
Manage new store opening process end to end and assist with installations
Grahamstown High Court
I.T Technician
Grahamstown
July 2014 - December 2014
Install and support LANs, network segments, internet, and intranet systems
Install and maintain network hardware and software
Analyse and isolate issues
Monitor networks to ensure security and availability to specific users.
Administer department website, and update.
Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers
Varsity College
Junior I.T Technician
Port Elizabeth
January 2008 - December 2010
Install and configure new IT Equipment
Resolving client problems and relating to customers
Orientate clients to newly installed operating systems, applications and hardware
Diagnosing and resolve software and hardware incidents, including operating systems.
Recommends and implement upgrades on systems to ensure longevity.
Support in testing and deployment of new applications and systems.
Install TCP, PARALLEL and USB printers.
Install and support Microsoft office Suite 2013
Configure Microsoft outlook exchange
EDUCATION
Varsity College (Port Elizabeth)
Computer Architecture (A+)
2008
Alison Online Courses
Computer Networking (N+)
2020
SKILLS
Teamwork
Problem-Solving
Customer Service
Windows XP, Vista, 7, 8, 10, 11 Windows Server 2008, 2012;2016
TCP/IP fundamentals
HARDWARE: computer assembling and maintenance, installing and configuring the peripherals components and drivers, troubleshooting skills in complex software and hardware problems, online support to customers concerning computer problems.
cabling installations
DNS servers, DHCP, mail server
LANGUAGES
Afrikaans
Advanced
English
Advanced
REFERANCES
Vic Marais (079-***-****) Supervisor
Edgar Gregan (066-***-****) Branch Manager
Contact this candidate