Luzando Carelse

IT SUPPORT TECHNICIAN

Email

ads7mm@r.postjobfree.com

Address

** ******* ********, ********* *****, Despatch, 6220.

Phone

071*******/074*******

Date of Birth

** – 11 - 1980

Nationality

South African

Own Vehicle

Yes

Link

linkedin.com/luzandocarelse

OBJECTIVE

I am a bright, talented and ambitious IT Support Technician with a strong technical background who possesses self-discipline and the ability to work with the minimum of supervision. Having exposure to a wide range of technologies & able to play a key role in diagnosing hardware and software problems and to ensure that quality solutions meet business objectives. Possessing a good team spirit, deadline orientated and having the ability to organize and present complex solutions clearly and accurately.

EXPERIENCE

GAAP Point of Sale

Installation and Support Technician

East London

1 March 2021 - Present

Single Terminal Setups

Multi Terminal Setup

Back Office Support/Setup and Installation

Handholding/ Training for new stores

Repair faulty Network Cables onsite

Onsite Support for the Hospitality Sites

Installation of POS Systems for new and existing sites

Assist with Faulty Drive Through Equipment at KFC,McDonalds,etc

Printer installations and replacements

Incident Resolution within SLA

Testing of all received equipment

Onsite Training for End Users

Remote Support

Installation of Add On Equipment

Installation of new computer systems and solutions for the hospitality industry.

Training of customers on installed computer systems and software programs.

Support, troubleshoot and resolution of call outs relating to installed software programs on customers site.

Support, troubleshoot and resolution of call outs relating to installed HARDWARE on customers site.

Programming of software to work in customers environment.

Finding solutions and adapting software for best use within customer environment

LetMeRepair

IT Field Support Technician

East London

September 2019 - February 2021

Repairs to all Computer related equipment, till slip printers, CPU’s, cash draws, etc.

Onsite Repairs to Computer Equipment

Onsite Installations of Computer Equipment

Resolving of incidents within SLA

Testing of equipment before being deployed to stores

Installation of Windows on faulty POS Systems and Configure POS System after Reload

Replacing of faulty hardware on POS Systems at Stores

Onsite Support and Training for End Users

Shoprite/Checkers Pty.Ltd

IT Field Services Engineer

East London

January 2015 - August 2019

Incident management of end user and store devices

Reported incidents must be resolved or a work around found within agreed Service Level Agreement (SLA)

Understand and adhere to the different levels of authority of users and accompanying SLAs (e.g. executives get immediate assistance; users can be given up to 4 hours to resolve, etc.)

Second Line telephonic user support

Remote support by dialing into end point, i.e. desktop of store device

Visit with user or site to resolve issue

Take ownership of problems and progressing problem resolution.

Providing advice or training to users about the systems' functionality, correct operation or constraints, - devising work-around, - correcting faults

Escalate unresolved issues

Manage user expectations

Manage and Supervise 2 x team members

To set-up, configure and install end point devices, i.e. desktops and POS

Installation and configuration of new end point devices, i.e. PCs, POS

Reloading and configuration of software end point devices

Ensuring integrity and security of user or end point data

Installation and configuration of peripherals, i.e. printers

Adhere to installation standards and configurations

Update relevant system, i.e. Remedy, Spectrum, SCCM

Manage infrastructure vendors, i.e. cabling, UPS, Voice, Data, end point installations

Liaise and Manage Third Party vendors to perform installations or maintenance

Liaise and schedule appropriate times slots with business to perform maintenance

Comply and ensure standards are enforced

Servicing of end point devices and peripherals

Install and configure end point devices as part of rollout projects

Manage the new store opening process

Engage and understand business requirements for new site requirements

Ensure relevant IT Equipment is ordered

Ensure software installations of IT equipment is included in Staging schedule

Plan and facilitate installations of third-party services

Escalate any delays of scheduled installations

Provide regular progress updates of site installations

Installation and configuration of store end point devices

Manage new store opening process end to end and assist with installations

Grahamstown High Court

I.T Technician

Grahamstown

July 2014 - December 2014

Install and support LANs, network segments, internet, and intranet systems

Install and maintain network hardware and software

Analyse and isolate issues

Monitor networks to ensure security and availability to specific users.

Administer department website, and update.

Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers

Varsity College

Junior I.T Technician

Port Elizabeth

January 2008 - December 2010

Install and configure new IT Equipment

Resolving client problems and relating to customers

Orientate clients to newly installed operating systems, applications and hardware

Diagnosing and resolve software and hardware incidents, including operating systems.

Recommends and implement upgrades on systems to ensure longevity.

Support in testing and deployment of new applications and systems.

Install TCP, PARALLEL and USB printers.

Install and support Microsoft office Suite 2013

Configure Microsoft outlook exchange

EDUCATION

Varsity College (Port Elizabeth)

Computer Architecture (A+)

2008

Alison Online Courses

Computer Networking (N+)

2020

SKILLS

Teamwork

Problem-Solving

Customer Service

Windows XP, Vista, 7, 8, 10, 11 Windows Server 2008, 2012;2016

TCP/IP fundamentals

HARDWARE: computer assembling and maintenance, installing and configuring the peripherals components and drivers, troubleshooting skills in complex software and hardware problems, online support to customers concerning computer problems.

cabling installations

DNS servers, DHCP, mail server

LANGUAGES

Afrikaans

Advanced

English

Advanced

REFERANCES

Vic Marais (079-***-****) Supervisor

Edgar Gregan (066-***-****) Branch Manager

Contact this candidate