Customer Service Medical Receptionist
Resume:
HELEN PENA
Stockton, CA *****
**********@*****.***
Summary
Results-driven customer service professional ready to begin assisting guests and providing excellent communication in medical receptionist position. Candidate offers attention to detail and excellent approach to administrative tasks.
Skills
●Fluent in Spanish
●Computer proficiency
●Adaptability
●Critical thinking
●Multitasking abilities
●Detail-oriented
●Conflict resolution
●Good customer service, and verbal communication skills
●Ability to adhere to company policies and procedures
Experience
2020- 2021
Ross Inc, Stockton Ca- Cashier/ Customer Service
●Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
●Engaged positively with each customer, providing professional and polite support for sales and service needs.
2017- 2020
Fraiche, Palo Alto Ca- Cashier/ Customer Service
●Greeted customers entering the store to understand what each customer wanted or needed.
●Politely assisted customers in person and via telephone.
●Provided an elevated customer experience to generate a loyal clientele.
●Responsible for collecting payments by accepting cash, check or charge cards.
●Verified credit acceptances by reviewing and recording drivers license numbers.
●Balance cash drawer by counting cash at the beginning and end of the shift.
●Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
●Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
2021- 2022
Comfort Keepers, Stockton Ca - Caregiver
●Provided in-home care to elderly and disabled patients, including companionship, personal care, transport, and homemaking.
●Maintained 97% client reviews for efficiency and compassion.
●Transported clients to shopping, appointments, movies, and other outings while preserving 100% clean driving record.
●Received 6 personal letters from clients and family members praising my meal preparation for quality and nutrition.
Education
2014- 2018
Menlo-Atherton High School, Atherton Ca- Diploma
Honor roll
June 2022- July 2022
Phlebotomy Training Specialists, Manteca Ca- Certificate
Achievements
• Developed relationships with 110 new clients and typically exceeded sales goals by 20%.
• Maintained 99% accurate product knowledge in a high-volume retail store
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