Abdul-Rab Qureshi

Manassas, VA *****

703-***-****

ads7kt@r.postjobfree.com

PROFESSIONAL SUMMARY

Enterprising Technical Solutions Consultant with more than 14 years of experience in FinTech industry. Passion for delivering client-focused solutions and managing multiple projects simultaneously. Excellent critical thinking, problem-solving and communication skills.

SKILLS

MS Office: Excel, Project, BI, Industry Knowledge: Credit Cards, Payment Systems, Account Management, CRM Systems, SQL

Critical thinking, Problem-solving, Data Analysis, Communication, Client Relations, Organizational, Self-motivational, Goal-oriented, Quantitative and Analytical, Business process optimization

WORK HISTORY

SR. TAM / TECHNICAL SOLUTIONS CONSULTANT 02/2019 to 07/2022

VISA INC Ashburn, VA

Bridge between internal and external stakeholders to understand and anticipate client needs and translate them into solution requirements.

Analytical methodologies, SQL queries, and Excel are used to generate data insights for modeling.

Quantitatively analyze data sets to devise agile projects targeting grouped areas for bulk resolutions (incident reduction, data feed inactivity clean-up, etc.).

Manage 10+ issuers (clients) concurrently for inquiries related to Visa Commercial Products.

Act as a liaison between internal operations and commercial product teams ensuring client focused solutions.

Ensure prompt and comprehensive resolution of client inquiries.

Represent complex client change requests, system or operational requirements; negotiate and manage expectations internally and externally.

Developed deep knowledge of customer businesses and relationship to company objectives.

Engaging product management team upon finding potential opportunities for product enhancements.

Empowered our team by utilizing tools to build more powerful data inquiry engine.

Training clients on self-service tools to utilize and empower their teams.

Keeping clients informed of maintenances and enhancements via client communications.

ENTERPRENUER 05/2018 to 05/2019

NEW BUSINESS

Partnered with three experienced members of pharmaceutical industry to start up a business mainly to sell braces for sports or other injuries.

MANAGER OF OPERATIONS 12/2017 to 05/2018

NEW HAMPSHIRE PHARMACY AND MEDICAL EQUIPMENT DC

Project

oDevised complete business process for receiving orders from marketing groups, delivering to patients and providing reports to clients.

Continually improved processes based on feedback from clients and the data entry staff.

Built a team by hiring, training qualifying candidates for various responsibilities within the process.

SUPERVISOR OF CUSTOMER SUPPORT 10/2013 to 11/2017

SAGE PAYMENT SOLUTIONS VA

Managed a team of customer support analysts who helped clients with software and processing issues.

Reviewed NPS and OSAT survey results retrieved from Medallia to effectively increase satisfaction rates by 70%.

Built a team by hiring, training and evaluated performance of 11 employees.

Collaborated with IT team for automation of initial merchant file building process to over perform on SLAs (Service Level Agreements).

Negotiated yearly vendor contract pricing on credit card terminals, welcome kits, terminal program installation, etc.

Projects

oFile build automation - Worked closely with our R&D team to automate file building process for stage and some terminal files.

oWorkload measuring for performance – Collected and combined workload reports to allow visibility of strengths and weaknesses of individuals in different work areas.

oPCI Compliance – From the transactional fallback report for merchants (risk), determined high/medium/low volume merchants and broke them into three groups for sharing costs involved in becoming PCI compliant (costs), communicated to the grouped merchants via mail/email/phone (resource and communication), monitored and controlled progress of merchants becoming compliant. Around 90% merchants became compliant with this project.

SENIOR CUSTOMER SUPPORT ANALYST 01/2010 to 10/2013

SAGE PAYMENT SOLUTIONS VA

Provision merchant accounts with Mobile App and troubleshoot application and payment processing issues.

EDUCATION

PMP Certification (in progress and targeted to complete this year)

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