Mail Processing Customer Service
Resume:
MOZELLE E. SMITH
Upper Marlboro, MD
Email: *************@*******.***
OBJECTIVE: I would like to contribute my skills to include PC, Human Resources, Record Keeping, Communications, Microsoft, Customer Service, Administrative Support, Organizational, and Multi-Tasking. Using these skills in a long-term relationship to contribute these assets to a reputable organization.
Uber Driver – Washington, DC – July 4, 2017 – March 2021
Experienced and dependable driver with a stellar record of customer satisfaction. Provide every passenger sterling VIP treatment. Flexible scheduling availability including weekends, evenings and at short notice. Complete knowledge of local street geography including routes, hotels, and airports. Excellent grasp of transportation laws. Remain knowledgeable of changing traffic patterns. Advised dispatcher through company apps of adverse weather and traffic conditions. Maintained orderly and clean vehicle. Responded promptly and courteously to a diverse clientele. Assisted guests with luggage and belongings to include physically challenged guests. Actively participated in resolving any passenger issues or complaints. Interacted appropriately with all guests, staff and managers. Maintain a clean driving record. Consistently demonstrated a professional demeanor. Regularly received high customer satisfaction scores.
Chevy Chase Trust Company – Trust Associate – 7501 Wisconsin Ave., Bethesda, MD 20814
March 2001 thru September 2012
Served as first point of contact for clients entering for company meetings and account issues. Prepare conference rooms providing client financial account information, conference room supplies and preparing company presentation booklets. Maintain outstanding organizational skills. Serviced two Managing Directors providing various administrative support. Efficient Administrative support with strong history of providing top-notch clerical and operational support to staff needs. Diplomatic communicator and self -motivated with decisive nature necessary to manage independent work. Coordinated Director meetings with private and business clients from diverse backgrounds. Responsible for telephone coverage for resolving customer complaints, information requests and account provisions. Placed orders to maintain adequate company stock levels. Executed document record filing system to improve management of company records. Kept business and customer financial records current, private, and accurate to stay on top of changing information and to avoid lost and incorrect data. Interacted professionally with customers by phone, email, and in-person to provide information and direct to appropriate departments.
Fannie Mae – Senior Executive Secretary – 3900 Wisconsin Avenue, NW, Washington, DC 20008 – July 1973 – March 1999
Served as top-notch senior executive support and operational assistance. Diplomatic communicator and self -motivated with decisive nature necessary to manage independent work. Managed monthly budget for maintaining company supplies and resources. Scanned invoices and filed client documents and applications using company technology. Entered client data using Microsoft and Excel products. Proficient in the use of a variety of budget and personnel management software. Maintain staff directory entering changes, additions, and corrections. Provided excellent clerical support by efficiently managing a wide range of routine and unique requirements. Coordinated, scheduled, and arranged meeting calendars for management staff including meetings and social events. Provide excellent customer service and communication skills in person, telephones, emails, and written correspondence. Direct customers to appropriate staff. Hardworking professional with the ability to efficiently multi-task. A passion for teamwork and helping others to succeed. Proficient with Human Resources management. Use of Microsoft to include Word and Excel. As Human Resources professional prepared offer letters, preparing new hire paperwork, posting and assist with developing and posting job descriptions for employment job boards daily. Arranged job interviews and provided notations to hiring officials regarding interviews. Self -starter who thrives in a professional environment. Use superior telephone and written communication skills to satisfy clients and managers. Excellent critical thinking skills, thinking creatively and finding solutions to improve company mission. Maintained flexible daily routine to accommodate shifting priorities of senior staff.
Skills Summary
Written Communications
Telephone Communications
Multi-Tasking
Microsoft Office
Fax
Copier
Scanner
Record Keeping
Human Resources
Customer Service
Mail Processing and Distribution
Education
University of District of Columbia – Associates Degree – Secretarial Science
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