Medical Assistant Customer Service
Resume:
Tamika Lightfoot
Upper Marlboro M.D. 20772
************@*******.***
OBJECTIVE
Dedicated, service-focused professional seeking to transition into field of customer service
Highly motivated to work and create memorable customer service experiences
Reliable/Flexible worker with the ability to adapt and quickly learn new concepts and skills as well as be proactive
Backed by a solid work history, reputation as a team player and passion for leading and implementing new things to make for smoother operations
Seeking to utilize my current experience to build my career in the future as a manager or director in the customer service industry
WORK EXPERIENCE
Command Center Specialist (Security-SPO) - 9/2006 – Present, Washington DC Convention Center, Washington, DC (Public Safety)
Received "exemplary" and "exceeds expectations" ratings on all performance reviews including excellence in interpersonal communications, teamwork, customer service, flexibility, reliability, and emergency response
Demonstrated the ability to interact with customers from diverse cultures and backgrounds
Transformed "difficult" customers into loyal, repeat guests by leveraging strengths in premium customer service delivery and ability to find win-win resolutions
Commended for multitasking abilities, proficient in answering phones, email, radio, CCTV Monitoring, Emergency and Non-Emergency Response dispatch to internal and external agencies, video/radio retrieval and Access Control systems with 16 years of experience.
Direct Support Professional I - 5/2009 – 11/2012, IDI Inc. Washington, D.C.
Assist Individuals with Daily Living Activities, Community Inclusion, and other assigned duties
Learned the basics of assessing individuals for signs and symptoms of illness
Provide Quality Care to individuals with integrity and humility
Maintain clean and safe living/working environment
Direct Support Professional II – 11/2012-2/2014, Volunteers of America Chesapeake
Assist with ensuring task are carried out by staff for the individuals
To ensure staff are trained to provide quality professional care to the individuals they are servicing
Assist RC/QDDP with other assigned duties and at times going beyond the call of duty
Provide quality care to individuals
Act as a liaison between the RC and DSP Staff
Residential Coordinator (Manager)- 2/2014-9/2017, Volunteers of America Chesapeake
Proficient in ADP and Isolved Payroll systems
Records and time keeping management, scheduling
Fleet Management and facilitating safe use and operation of vehicles and repairs
Provide basic on the job staff training
Maintain DOH, DDS as well company Standards in and around the home
Ensure clean and safe working environment by OSHA Standards
EDUCATION
June 2001: High School Diploma, Theodore Roosevelt SHS
Aug 2001-June 2002: No degree, University of the District of Columbia
July 2003-Medical Assistant Certificate, Sanz School
SKILLS
MS Word, MS Outlook, MS Excel, MS Office, Power Point
CPR/ First Aid Certified
Medical Assistant Certificate (2003)
Special Police License (DC)-Security Clearance-current
Proficient in CCTV, Emergency Response Communications, Radio and professional phone communications
ADDITIONAL INFORMATION
Availability is flexible
Contact this candidate