Entry Processor Specialist

TINA WILLIAMS

*** *. **** ****** ** · Richfield, NC 28137 980-***-****

************@*****.*** · https://www.linkedin.com/in/tina-williams-97764a68

Compassionate and personable individual with more than twenty years’ tenure in resolving complex customer inquiries. Enthusiastic about building sustainable customer relationships and increasing customer engagement. Being a service-focused professional with excellent care and documentation skills, I am technically skilled in attending to customers in diverse settings. Moreover, driving brand loyalty in areas such as healthcare, business, banking and more. BLS/CPR certified (current).

EXPERIENCE

MARCH 2022-PRESENT

MANUFACTURING TECHNICIAN

CORNING

PROCESSES AND INSPECTS FIBER

PROCESSES FIBER FOR SHIPMENT

FEBRUARY 2022-APRIL 2022

DRIVER

AMAZON

DELIVERY DRIVER FOR ASAP TRANSIT-AMAZON.

USES HANDHELD DEVICE AND NAVIGATION TO DELIVERY PACKAGES TO AMAZON CUSTOMERS DAILY.

JUNE 2021-DECEMBER 2021

INCOME MAINTENANCE CASEWORKER II

CABARRUS COUNTY DHS

ADULT MEDICAID WORKER

PROCESS MEDICAID RECERTIFICATION APPLICATIONS FOR ADULTS WHO ARE DISABLED AND BLIND

MANAGES CASELOAD EACH MONTH

USE STATE & FEDERAL REGULATIONS TO PROCESS CASES

SEPTEMBER 2020-JUNE 2021

REMITTANCE PROCESSOR, BB&T

PREPARING BATCHES OF WORK BY REMOVING PAYMENTS AND FORMS FROM ENVELOPES

INPUTTING DATA INTO THE SYSTEM WHILE FOLLOWING STANDARD OPERATING PROCEDURES AND CUSTOMER SPECIFIC INSTRUCTIONS FOR PROCESSING

OPERATING HIGH-SPEED IMAGING EQUIPMENT.

VERIFYING CHECKS THROUGH CUSTOMER SPECIFIC INSTRUCTIONS FOR PROCESSING.

MATCHING CHECK IMAGES TO CORRESPONDING MATERIAL WHILE VALIDATING QUALITY OF IMAGES.

MAINTAINING PRODUCTIVITY AND QUALITY STANDARDS. CONTRIBUTING TO MEETING TEAM GOALS IN ADDITION TO INDIVIDUAL RESPONSIBILITIES.

WORKING IN ALL AREAS/DEPARTMENTS OF PRODUCTION AS NEEDED.

MAKING JUDGMENT CALLS REGARDING ROUTINE DUTIES BUT REFER NON-ROUTINE SITUATIONS TO A SUPERVISOR AND/OR MANAGER.

ATTENTION TO DETAIL AND FOCUS ON MEETING DEADLINES

Good oral and written communication skills

Basic computer and typing skills

Ability to lift to 35 pounds

Ability to sit, stand, and walk for long periods of time

Must be a team player and always maintain a positive attitude

Effectively interact with all diverse groups within the organization

MARCH 2020-AUGUST 2020

DATA ENTRY PROCESSOR, adecco

Cash operations Data Key Entry Specialist responsible for inputting remittance data from various remittance customers into processing platforms. Able to meet stringent deadlines, exceed productivity and quality standards within a timely manner. Able to make judgement calls related to detailed customer instructions.

SEPTEMBER 2019-PRESENT

CNA, Novant Health

Assist patients with activities of daily living and maintain clean and safe environment under the direction of a registered nurse. Perform tests, vital signs, and other medical related functions needed.

JAN 2009-JUNE 2009

DATA ENTRY, TODAY’S OFFICE PROFESSIONALS

Various job duties, including data entry. Alpha-numeric score is 10,448, 10-key 11,991.

JULY 2009-NOVEMBER 2009

DATA ENTRY, TRC STAFFING

Various job duties, including data entry. Alpha-numeric score is 10,448, 10-key 11,991.

MAY 2008-JUNE 2009

PATIENT CASE COORDINATOR, THE LASH GROUP

Provides comprehensive case management services to facilitate patient access to infusion therapy. Assists patients with program services by reviewing product specific coverage and cost share obligations as well as completing appointment reminder and follow up calls to ensure patient compliance. Also assisted prescribers by using evidence-based guidelines and FDA-approved labeling to produce interventions with patient-specific data and opportunities for feedback

MAY 2006-MAY 2008

EMERGENCY SERVICES DISPATCHER/VEHICLE LOCATION, CONVERGYS

Provide and interpret up-to-date global position location to Police agencies across the United States. Communicate this information to Police Agencies for vehicles pertaining to missing persons, carjacking(s), endangered persons, kidnappings and stolen vehicles. Functioned as liaison between parties involved.

MARCH 2001-MAY 2006

CUSTOMER SERVICE SPECIALIST, ALLTEL CORPORATION-WINDSTREAM

Answer incoming calls for Landline telephone services. Place and set up orders for service. Process billing requests or changes for customers. Investigate service issues problems and contact correct departments to resolve.

DECEMBER 1999-SEPTEMBER 2000

BILLING SPECIALIST, SPRINT PCS

Review and verify billing issues for accounts. Analyzed account information, detailed research, crediting customer accounts.

SEPTEMBER 1989-AUGUST 1998

INTAKE SPECIALIST, MECKLENBURG COUNTY DEPARTMENT OF SOCIAL SERVICES

Manage caseload of 200-300 clients. Interviewed clients that had need for public assistance such as Medicaid, Food Stamps and AFDC. Processed referrals for food pantry.

EDUCATION

JUNE 1987

DIPLOMA, NORTH MECKLENBURG HIGH SCHOOL

MAY 2011

DIPLOMA, KINGS COLLEGE

MEDICAL ASSISTING. DEAN’S LIST THREE CONSECUTIVE SEMESTERS. GPA 3.62

July 2020-

PRESENT, SOUTHERN NEW HAMPSHIRE UNIVERSITY

B.A. FORENSIC PSYCHOLOGY

( Anticipated graduation date 08/2023 )

SKILLS

CRITICAL THINKING

VERBAL COMMUNICATION

ORGANIZATIONAL SKILLS

MS WORD/EXCEL/POWERPOINT/OFFICE

PROBLEM SOLVING

CALL CENTER CUSTOMER SERVICE

ANALYZES DATA FOR ERRORS/INACCURACIES

OVER 20 YEARS CUSTOMER SERVICE EXPERIENCE

ACTIVITIES

In 2015, I was recognized at a former employee by showing “values in action.” This means that I showed exemplary support for my teammates on the Unit, valued each member with respect, dignity and honor and held myself accountable while holding my teammate accountable as well. Noted for being impassioned and having empathy for my patients in the workplace.

Certified through National CPR Foundation for Infant-Child-Adult CPR (BLS).

Volunteered with Operation Christmas Child and Second Harvest Food Bank with Atrium Health.

Volunteered with the Mecklenburg County Department of Social Services “TOT LOT.”

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