Data Entry Service Representative

Mary Rose V. Wells

**** ******** ***

Fairfield, CA 94589

707-***-**** Mobile

*********@*****.***

OBJECTIVE: To establish a career in where my passion and drive in helping others will offer me learning and growth opportunities; while also enabling me to apply my professional experiences.

EXPERIENCE: Hillebrand, Benicia, CA November 18 – Present

Export Logistics Coordinator

·Coordinate and schedule pick-up of wine with wineries and trucking companies.

·Book containers with steamship lines.

·Issue documentation for export shipment (AES, AWB, House B/L).

·Invoice the customers or our overseas offices.

·Establish good relationship with our customers and vendor.

·Update and maintain shipment information in our window-based order processing program.

·Communicate with wineries, trucking companies, shipping lines, and customers.

Fior di Sole, Napa, CA August 17 – November 18

Compliance Administrator

·Gather, process, maintain and store information for the Winemaker.

·Data entry, as well as filing and paperwork for the Winemaker.

·Helps to keep the company compliant within state and federal regulations.

·Prepare 702 reports and excise tax forms.

·Month end reconciliation.

·Perform additional duties as assigned.

Western Wine Services, American Canyon, CA June 09 – August 17

Special Projects Coordinator/Billing/Compliance

·Prepare and create label jobs for customer’s special projects.

·Responsible for collecting and managing account billing for special projects.

·Reports to upper management on progress of the special projects.

·Prepare, review, and bill customers for special projects.

·Prepare daily backups on office computer system.

·Ensure completion of documentation and complete billing statement.

·Handle petty cash from all shipping buildings for weekly deposits.

·Daily review of all postings before claim submission.

·Prepare compliance documents such as export and customs bonds documents.

·Assist other departments when needed.

·Answer emails and incoming calls from customers.

Alkar Human Resources, Fairfield, CA February 09 – June 09

Customer Service Representative (temp) Syndero, Inc.

·Responsible for providing answers to consumer inquiries, educating consumers on our products and benefits.

·Ensuring all incoming calls are handled in a professional manner.

·Promote the continual process of improving product knowledge.

·Perform job-related functions utilizing the computer and other necessary office equipment.

·Delivered a high level of service under pressure, and handle difficult situations with professionalism, according to the policies of the company.

·Provide quality customer service on every call and deal with a variety of customer inquiries, via phone and through email.

·Meet weekly sales goals as defined by Management.

·Identify problems and provide solutions.

Beauty Systems Group, Benicia, CA December 03 – October 08

Customer Service Representative III

·Handle high volume incoming customer request calls.

·Responsible for taking customer orders.

·Code order forms appropriately.

·Problem solving: shipping, billing, shortages, defects, picking errors and data entry errors.

·Handle all internal/external requests promptly.

·Ensure internal/external paperwork and communication workflow is processed within a timely manner.

·Assist other customer service centers with high volume customer request calls, when needed.

·Communicate customer feedback regarding products and services to Management.

·Assist in training new Customer Service Representatives.

·Handle faxed orders, new accounts and credits from Salon Consultants and customers.

The Hudson Highland Group, Walnut Creek, CA January 03 – September 03

Accounts Receivable Clerk (temp) – North American Title

•Solely responsible for processing invoices and cash deposits for 7 branches.

•General Operating Account Deposits and process income reports.

•Process Inter-County adjustments.

•Enter bad debt write-offs for over draft fees.

•Manage credit balancing and process overpayments.

TMP Worldwide, Inc., Walnut Creek, CA January 02 – December 02 Receptionist/Administrative Assistant - Finance, Accounting, HR, Engineering & IT

·Provide administrative support to recruiters; fax documents, file applications,

resumes, etc.

·Screen phone calls and direct to appropriate recruiters.

·Post mail and packages.

·Order office supplies and materials.

·Sort files and filing.

·Greet candidates; prepare candidate applications, I-9, W-4’s, Investigation

background checks, and reference forms.

EDUCATION: Hogan Senior High School, Diploma June 1997

University of Phoenix, A.A. Healthcare Administration July 2013 – July 2015

SKILLS: Typing: 50-55wpm, Computer literate in Windows ‘10, Microsoft Word, and Outlook

E-mail, Internet Explorer, Excel, Model Office Class, IBM PC hardware, JD Edwards, Oracle

References Available Upon Request

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